Citi-Sprint: Turning deliveries into professional disappearance acts.

I rescheduled delivery of a parcel for a specific day. They phoned me the following day and we confirmed it again.

On the day of the delivery I phoned them proactively to make sure it is out for delivery -- they confirmed it has been scanned out for delivery and is with a specific driver and gave me his number. Later during the day I contacted said driver who then explained the parcel is NOT with him in his van. I then contacted the ops manager who then followed up with a floor walk -- he confirmed the parcel was never scanned that day, and that it is nowhere to be seen. He admitted that it has effectively been lost.

Although he mentioned he would ask the online shop for a replacement, it would not help since the online shop is now out of stock of that item.

The whole reason I ordered early and rescheduled delivery was so that I could be 100% sure my parcel would be with me on that day. I never expected to be served such a professional disappearance act.

Very, very disappointed.