PL
Pierre G
Active since Mar 2009
106
Reviews
0
Industries
Reviews
106 reviews2 months ago
Platō Coffee franchise management has some weird policies
My local Plato has no phone number that one can call to ask if they have beans in stock, or if they are open, or, you know, just the usual every day stuff one wants to ask a person quickly. I managed to get hold of the store owner and he said he wanted to put a phone number up, but that he is forbidden to do so by the franchise. From my perspective, pushing a system where you require your potential clients to interact with a bot on your site for these purposes are a terrible and backwards idea. Good job, Plato. I guess I will just keep hanging out with your competition, then.
0 replies
2 months ago
Missing parcel
I received a Whatsapp to pick my up my parcel from a Pargo point. I received the OTP to receive the parcel and everything. When I got there, the staff asked me to phone around and what not because they don't see my parcel. So my parcel is missing.
0 replies
2 months ago
Sasol Rewards – No Response 9 Days After Logging Support Ticket
I am disappointed with the lack of response from Sasol Rewards. I logged a support ticket on 1 February regarding a Spur voucher redeemed through Sasol Rewards that cannot be used at any Spur branch. The system automatically acknowledged the query and provided a case number, with an indicated response time of 8–25 hours. It has now been 9 days, and I have received no response, update, or acknowledgement from a human agent. A previous HelloPeter complaint was closed on the basis that the issue was “pending,” yet there has been no follow-up or engagement since. At this point, I am simply asking for communication and a resolution — either a replacement voucher or a refund of the redeemed rewards. The complete silence from Sasol Rewards is unacceptable.
56 replies
2 months ago
Sasol Rewards not providing legit vouchers
I redeemed R100 in Sasol Rewards for a Spur voucher. A few minutes later I tried using it at Spur, but the manager came back and said the voucher is not working. He advised that it is probably too soon to be used (huh?). Anyway, a couple weeks later I tried again to use this voucher at another Spur, and again I was advised that it is an invalid voucher. Sasol Rewards are owing me R100 for providing me with a **** Spur voucher.
56 replies
3 months ago
Citi-Sprint: Turning deliveries into professional disappearance acts.
I rescheduled delivery of a parcel for a specific day. They phoned me the following day and we confirmed it again. On the day of the delivery I phoned them proactively to make sure it is out for delivery -- they confirmed it has been scanned out for delivery and is with a specific driver and gave me his number. Later during the day I contacted said driver who then explained the parcel is NOT with him in his van. I then contacted the ops manager who then followed up with a floor walk -- he confirmed the parcel was never scanned that day, and that it is nowhere to be seen. He admitted that it has effectively been lost. Although he mentioned he would ask the online shop for a replacement, it would not help since the online shop is now out of stock of that item. The whole reason I ordered early and rescheduled delivery was so that I could be 100% sure my parcel would be with me on that day. I never expected to be served such a professional disappearance act. Very, very disappointed.
0 replies
4 months ago
Absa iOS developers not fixing a known problem
There is a crazy bug on the latest iOS Absa app confirmed with multiple people. We have logged this with Absa so many times and they are yet to fix this critical bug. They have lately stopped responding to us when we report this issue. Not only are they not acknowledging the problem anymore, it is still there and yet to be fixed. This is disastrous for Absa. Steps: Open app, go to Pay. Select a beneficiary. Enter details. Tap "Normal payment". The app throws away and changes your own and beneficiary references as it pleases. It has a mind of its own. It is unbelievable that we have reported this issue so many times, and thousands of people probably experience this error every day, yet Absa is completely incomeptent to fix this bug.
56 replies
4 months ago
Empty promises, pretty weak customer service
The last time I spoke to them there was an issue and they phoned me after I said I was upset. They really tried to make me believe that they value their customers. On my birthday they said they would give me a coffee voucher. I tried to claim it, and followed up, and they just ignored me.
0 replies
5 months ago
Non-existent customer service
<div>Terrible shopping experience. Their shirts vary in fit and quality, there seems to be no consistency. I tried logging a return, which they so highly sell everywhere "Free Returns!" and "We want you to be happy!" -- sure, if you say so. The returns portal did not want to let me select one or more items for return. I then logged a service ticket. It's been four days and I have yet to receive a response! In this same time Vans not only sent a courier for a return, but accepted and refunded me! Wow Hurley! Come on!!!</div>
0 replies
5 months ago
Excellent online shopping experience
Great online experience, quick and efficient service. Returns were very easy to log, courier came next day, and the refund was handled seemlessly. Not to mention the quality of Vans t-shirts. Thanks, Vans!
0 replies
7 months ago
Takealot *****ulent activities
Takealot cancelled my order after it was ready for collection and then they locked my account. Someone at Takealot is up to no good!
0 replies
Review Distribution
5 Star
5 (4.716981132075472%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
12 (11.320754716981131%)
1 Star
89 (83.9622641509434%)