HS
Hurley South Africa
Unclaimed Business
HS
Hurley South Africa
Unclaimed Business
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hurley South Africa
Hurley South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Hurley South Africa across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGZ
PL
Pat L
1 reviews | Active since Jan 2020
26 Jan 2026, 17:47
Useless.. Hurley online store.. Rather go to the shop
Absolutely useless.. 1 month to collect item 10 emails.. 4 online agents promised better service Did not get the right boardshorts they looked like a nappy No replacement item as shown on the website... Almost 2 months later got a credit.. Phones don't work, left messages. No apology.. Sent more emails for cash not credit as I would never use them again.. Not reply to date... Rather go to the shop.. Misrepresentation of product online.. Hurley you can do better..
Helpful (0)
|Replies (0)PL
Pat L
1 reviews | Active since Jan 2020
26 Jan 2026, 17:47
Useless.. Hurley online store.. Rather go to the shop
Absolutely useless.. 1 month to collect item 10 emails.. 4 online agents promised better service Did not get the right boardshorts they looked like a nappy No replacement item as shown on the website... Almost 2 months later got a credit.. Phones don't work, left messages. No apology.. Sent more emails for cash not credit as I would never use them again.. Not reply to date... Rather go to the shop.. Misrepresentation of product online.. Hurley you can do better..
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Replies (0)CC
Carlo C
1 reviews | Active since Jan 2020
30 Dec 2025, 09:52
Disgusted and Disappointed
Absolutely disgusted by their service, place an online order on the 19th of December, to date I have received nothing after being told it would be delivered within 3 days, max 5-7 days, customer service is non existent just stupid automated replies after logging complaints! Eventually someone named Taswell rep**** assured me that my order would be made a priority only to be informed by the "courier guy" that I would be receiving my order between the 2nd and 5th of Jan since it's been put on "economy" delivery, absolutely useless!
Helpful (0)
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Carlo C
1 reviews | Active since Jan 2020
30 Dec 2025, 09:52
Disgusted and Disappointed
Absolutely disgusted by their service, place an online order on the 19th of December, to date I have received nothing after being told it would be delivered within 3 days, max 5-7 days, customer service is non existent just stupid automated replies after logging complaints! Eventually someone named Taswell rep**** assured me that my order would be made a priority only to be informed by the "courier guy" that I would be receiving my order between the 2nd and 5th of Jan since it's been put on "economy" delivery, absolutely useless!
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Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
11 Dec 2025, 14:49
Unbelievably pathetic service from Hurley - pick any pubic institution, they will probably offer better service!
Still waiting for my product ordered on 21 Nov 2025 to be delivered. Sent multiple emails to helpdesk, Tasmyn promised to sort it out ASAP but as of today, 11 Dec 2025, not a word about where my product is or when it will be delivered. This company is utterly useless and really doesn't care about customer service. They are quick to take your money, make long promises but don't deliver. My advise to anyone reading this is to stay far away from this company, rather support their competitors. Vote with your money as I will do from now on.
Helpful (0)
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Riaan G
1 reviews | Active since Jan 2020
11 Dec 2025, 14:49
Unbelievably pathetic service from Hurley - pick any pubic institution, they will probably offer better service!
Still waiting for my product ordered on 21 Nov 2025 to be delivered. Sent multiple emails to helpdesk, Tasmyn promised to sort it out ASAP but as of today, 11 Dec 2025, not a word about where my product is or when it will be delivered. This company is utterly useless and really doesn't care about customer service. They are quick to take your money, make long promises but don't deliver. My advise to anyone reading this is to stay far away from this company, rather support their competitors. Vote with your money as I will do from now on.
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Replies (0)kW
kenny W
1 reviews | Active since Jan 2020
5 Dec 2025, 16:53
Unresponsive - not delivering
Unresponsive Received wrong items, have sent multiple emails, Facebook messages. Not responding to any messages whatsoever. Wrong items received, no intent to get it sorted or refunded at all at this stage.
Helpful (0)
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kenny W
1 reviews | Active since Jan 2020
5 Dec 2025, 16:53
Unresponsive - not delivering
Unresponsive Received wrong items, have sent multiple emails, Facebook messages. Not responding to any messages whatsoever. Wrong items received, no intent to get it sorted or refunded at all at this stage.
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Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
3 Dec 2025, 11:22
No delivery after 11 days, no communication even after logging 2 complaints.
Utterly useless company. Ordered a product on 21 Nov 2025, was promised it would be delivered within 3 working days, still waiting today 3 December with NO NOTIFIVATION from them whatsoever. I emailed them on Mon 1 Dec, they acknowledged my concern about non-delivery and gave me an (automated) ticket number. I emailed them again on 2 Dec (Tuesday), exact same response. This company is not in the least concerned with taking care of their customers. No notifications, no communications, just ....silence....and no delivery of my paid for product. I will never ever buy another item from them. I urge you to do the same and rather spend your money at a company who delivers on time and communicates with their customers.
Helpful (0)
|Replies (0)RG
Riaan G
1 reviews | Active since Jan 2020
3 Dec 2025, 11:22
No delivery after 11 days, no communication even after logging 2 complaints.
Utterly useless company. Ordered a product on 21 Nov 2025, was promised it would be delivered within 3 working days, still waiting today 3 December with NO NOTIFIVATION from them whatsoever. I emailed them on Mon 1 Dec, they acknowledged my concern about non-delivery and gave me an (automated) ticket number. I emailed them again on 2 Dec (Tuesday), exact same response. This company is not in the least concerned with taking care of their customers. No notifications, no communications, just ....silence....and no delivery of my paid for product. I will never ever buy another item from them. I urge you to do the same and rather spend your money at a company who delivers on time and communicates with their customers.
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Replies (0)PG
Pierre G
1 reviews | Active since Jan 2020
20 Nov 2025, 09:19
Non-existent customer service
<div>Terrible shopping experience. Their shirts vary in fit and quality, there seems to be no consistency. I tried logging a return, which they so highly sell everywhere "Free Returns!" and "We want you to be happy!" -- sure, if you say so. The returns portal did not want to let me select one or more items for return. I then logged a service ticket. It's been four days and I have yet to receive a response! In this same time Vans not only sent a courier for a return, but accepted and refunded me! Wow Hurley! Come on!!!</div>
Helpful (0)
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Pierre G
1 reviews | Active since Jan 2020
20 Nov 2025, 09:19
Non-existent customer service
<div>Terrible shopping experience. Their shirts vary in fit and quality, there seems to be no consistency. I tried logging a return, which they so highly sell everywhere "Free Returns!" and "We want you to be happy!" -- sure, if you say so. The returns portal did not want to let me select one or more items for return. I then logged a service ticket. It's been four days and I have yet to receive a response! In this same time Vans not only sent a courier for a return, but accepted and refunded me! Wow Hurley! Come on!!!</div>
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Replies (0)JJ
JARRED J
1 reviews | Active since Jan 2020
24 Apr 2025, 17:42
Hurley is the awesome
I bought a black trucker cap from Hurley in 2015. I wear this atleast 3 days a week to gym. Cant believe it still looks like new after almost 10 years. Amazing quality. Was just telling a friend about it and decided to leave the positive feedback here. This has outlasted every other branded hat I have purchased.
Helpful (0)
|Replies (0)JJ
JARRED J
1 reviews | Active since Jan 2020
24 Apr 2025, 17:42
Hurley is the awesome
I bought a black trucker cap from Hurley in 2015. I wear this atleast 3 days a week to gym. Cant believe it still looks like new after almost 10 years. Amazing quality. Was just telling a friend about it and decided to leave the positive feedback here. This has outlasted every other branded hat I have purchased.
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