KW
kenny W
Active since May 2010
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Not recommended. Buy directly from temu
Would give zero stars. Just rather buy it straight from temu, same product and there you get service and fast delivery. Waited months, no communication whatsoever, sent multiple mails and follow ups. My original review was removed
0 replies
4 months ago
Unresponsive - not delivering
Unresponsive Received wrong items, have sent multiple emails, Facebook messages. Not responding to any messages whatsoever. Wrong items received, no intent to get it sorted or refunded at all at this stage.
0 replies
9 months ago
****
They are a ****. Items ordered never received. Emails go unanswered. No contact details. Money is gone. Doing best to get their website down.
0 replies
27 months ago
********* Sales, Misleading and *****ulent
Someone tried fooling me by selling me something totally different to what I want although they can see on the system what i specifically asked for. Your guys sales teams are ********* and trying to fool people, this is in no clients best interest and should be reported as *****. If this was someone else in my family they would have most probably said yes as that this company apparently should look after it subscribers. Why send client detail to a different department and trying to take advantage of a sale on something totally different? How much would a customer struggle to cancel this type of ***** sale that is pushed down your through? This contract with cell c has been active for over 15 years. Installment every month 2k+ And still share clients details internally and try to fool them. Shame on you. For reference the call details: 22/01/2024 @ 08:12 am from 084 135 contact number
348 replies
39 months ago
Ryobi - Poor service
Poor customer service... Wrong item sent and was then returned. I understand mistakes does happen, but the service has no excuse. Item returned 4th January. Until today 2nd Feb the refund hasn't been processed. Communication with representative Kyle Seedie is very lacking. Client service should be attended to
56 replies
40 months ago
bad bad bad! droped us in a emergency as didn't allow 0860 numbers and not willing to assist with solutions
email responses takes a very very long time So then you try to phone and that's where the attitudes can be heard Rudest lady ever spoken to by far. Not helpful, not friendly. Useless service provider. Cell C will have to focus on staff with a personality and provide them training as I am sure they are not knowing what they are doing. This terrible experience was due to something for what there should be a simple solution but staff more focused on their bad attitude Cant phone 0860 numbers. You try to phone an emergency number. Like the emergency number on your medical aid and cant get any help in an emergency due to cell c not allowing the calls you would also want an solution on your contract. Tells you to purchase airtime. I don't want to buy prepaid i want my phone dialing like a contract should. I understand this calls are billable and not free calls for god knows what reason as they are usually the emergency numbers but then bill me. My contract should be open. I am spending over 2k every month. Let the call go through, add it to the statement and i pay for it. But force me to buy airtime? really? is this a contract or prepaid? or a hybrid? When my free minutes is up and i go over them i get billed, what makes these numbers different? i am 100% certain that they can be billed like that but this is not possible with cell c i am told. My wife's contract is also an cell c open contract and she can dial them. but no, **** you attitude, not possible, buy airtime. The convenient step of, please rate my service, is also skipped as they are aware of the attitude problem. Apparently calls are recorded. Make work of those recordings and listen what clients has to deal with. I am spending over 2k a month, i believe this is the type of subscribers you should try to keep on your network but not according to your staff I do believe there is a problem on this contract, that it is not open anymore on the account billing side so it is not added to the bill but staff not willing to assist Utterly useless
924 replies
40 months ago
lack of service
We are still paying subscription for a returned device This device was removed from our app for testing purpose so we can't do anything from our side. The new devices are on a family payment plan. We are still paying the old device subscription and no one cares to get it sorted after months of complaining. It seems like no one has access to their admin department to check their debit orders. Only sales people on app support
0 replies
94 months ago
Dishonest / Terrible Service / Non responsive
Dishonest / Terrible Service / Non responsive on claim email / Call center staff even worse and not educate in their own product and features / Also seems like no client record as if you cant provide the date you emailed an claim they cant assist. How can a company this size operate like this ?? Example 1 : Claims switched around, not to be paid from major medical benefit Wife went for medicine to Dischem, letting me know the medical aid only paid a portion and she had to pay in as the savings are depleted. Not a problem at all here Had dentist appointment same day, basic checkup, 1st one in years. Never knew we do get 2 checkups and cleanings per year... Now when the saving are depleted you other benefits are active and paid from risk... Meaning the checkup, cleaning etc must be covered from risk... Fedhealth conveniently switched these claims around... Not paying Dischem, after payment was confirmed leaving our account in the red when we showed up again. Paid the dentist the odd R300 they had to pay to Dischem. This leaving us with the quite huge dentist balance as well as the Dischem account. - Call center hard asses and reluctant to help, apparently cant be undone - Was escalated to floor manager stating we must prove it... What?? so you are guilty until proven innocent??? **** way to be treated as they could have sorted all this out in house and requested the invoices from the providers themselves. - After proof was gatherer... (payment receipts with actual time of transactions on) we were told to follow the email route. And we all know this route turned to **** as there is no response... - email was sent 21 June, email was re-forwarded stating their turnaround time is **** on 9 July. When you phone they say you must be patient because the turnaround time is 7 days. Seems like they can also not count in this case. After what we went through on Example 2 i do doubt that this was an accident or error but rather the way things are done to pay as little as possible. Example 2 : Dishonestly, or if this statement not acceptable, Uneducated staff On various occasions, chances has been taken to not pay bills. Attending doctors not paid as not listed, specialists not paid as not associated. All these items are covered by the in hospital benefit when in an accident. But the scheme takes the opportunity not to pay them, the member has to phone and phone and phone, advising and reminding that this is all in hospital treatments and then only after allot of effort claims are sent for re-processing. Now what is this? I call it dishonesty. How many people are not aware of this and pays all these costs out of their own pockets. Fedhealth are most probably saving millions this way. You believe that your medical aid has your best interest at heart but then this happens on various occasions. If it was a singular event i would not have made this statement. I am sure they will rather name or play it as uneducated staff, but for this to happen often it seems like there are quite allot of these "uneducated" staff. Examples 3 : Terrible Service Various claims sent on 7 July (7 claims) Claims usually not paid and now already paid by us as medical provider on your back all the time By sending all claims through even if not being paid the can show up on your medical tax certificate and this hugely helps when getting to tax season. Claims still not processed / No reply whatsoever Example 4 : Are the turning broke?? Treatment date 12/04/2018 Not paid , not paid. After telephonic ally following up they confirmed that the payment was allocated and will run on next payment run. Just receiving another statement today of not paid. Today they don't even have a payment date... Today is 16/07/2018 , how can a specialist not been paid for over 3 months now??? And we are pressured to pay as our ****py medical aid are not responding to the specialist.. This is not acceptable... And furthermore on this same statement the specialist (anesthetist) will only be paid portion ally. Due to not being on their approved list. HOW ????? If you go in to hospital or emergency,, How are you able to speak for one and ask them not to treat you as you are not on the medical aid list?????? I totally understand this for stand alone or booked specialists as you can phone around and plan your booking accordingly but how do you do this for in hospital treatment??? They don't even provide the option!!! Just feels like another cheat and short cut to save them money by paying less We do always require and appoint specialists on the network, Pre authorise and follow the guidelines. Use network GP's etc But even by doing everything right, you will always be at war with this provider
53 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
8 (100%)