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Cozié
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Cozié faces severe criticism across nearly every aspect of its customer experience. Customers consistently report that products, particularly the jelly bra, do not match what is advertised on TikTok and Facebook, with poor quality and inaccurate sizing being major complaints. The refund and exchange process is described as extremely frustrating, with emails going unanswered and phone calls either unanswered or abruptly ended. Many reviewers feel misled by false advertising and warn others to avoid purchasing from the brand entirely.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|33 Reviews
May '25 - Apr '26
5(0%)
4(3%)
3(0%)
2(0%)
1(97%)
5(0%)
4(3%)
3(0%)
2(0%)
1(97%)
Frequently Asked Questions About Cozié
Based on recent customer reviews, Cozié faces severe criticism across nearly every aspect of its customer experience. Customers consistently report that products, particularly the jelly bra, do not match what is advertised on TikTok and Facebook, with poor quality and inaccurate sizing being major complaints. The refund and exchange process is described as extremely frustrating, with emails going unanswered and phone calls either unanswered or abruptly ended. Many reviewers feel misled by false advertising and warn others to avoid purchasing from the brand entirely.
Cozié has a TrustIndex of 0 out of 10 on Hellopeter, based on 33 reviews in the last 12 months. Hellopeter has tracked Cozié across 33 total reviews. How is the TrustIndex calculated? →
Recent reviews (33)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGD
Gabby D
1 reviews | Active since Jan 2020
18 Mar 2026, 07:43
Zero Comfort. Maximum ****
Where to begin? The sizing chart makes no sense. I bought 2 jelly bras, one for me (36C) and one for my mom (38B) - which both correlate to their XL. How can sizes S-XL cover all body shapes? They lead you to believe that the material is high-tech and molds to you. They also sell it as super supportive and comfortable. Firstly, it was WAY too loose and the cup size was too small. On top of that, the material rolls up at the sternum as you move, which is the most uncomfortable thing I've experienced in clothing, having to pull it down every few seconds. Zero lift, zero comfort. I'm furious!!
Helpful (0)
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Gabby D
1 reviews | Active since Jan 2020
18 Mar 2026, 07:43
Zero Comfort. Maximum ****
Where to begin? The sizing chart makes no sense. I bought 2 jelly bras, one for me (36C) and one for my mom (38B) - which both correlate to their XL. How can sizes S-XL cover all body shapes? They lead you to believe that the material is high-tech and molds to you. They also sell it as super supportive and comfortable. Firstly, it was WAY too loose and the cup size was too small. On top of that, the material rolls up at the sternum as you move, which is the most uncomfortable thing I've experienced in clothing, having to pull it down every few seconds. Zero lift, zero comfort. I'm furious!!
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Louise S
1 reviews | Active since Jan 2020
6 Mar 2026, 08:27
COZIE SOUTH AFRICA NOT RECCOMENDED!!!!!!!!!!!!!!!
Please don't buy form Cozie South Africa. What they advertise and what you get NOT same thing. Once you return item you struggle to get refund and they don't communicate and there is no number to call them their service is VERY poor. Don't waste your money in buying form them and size is also not as on website and Facebook. They don't even deserve one star. NOT RECCOMENDED !!!!!!!!!!!
Helpful (0)
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Louise S
1 reviews | Active since Jan 2020
6 Mar 2026, 08:27
COZIE SOUTH AFRICA NOT RECCOMENDED!!!!!!!!!!!!!!!
Please don't buy form Cozie South Africa. What they advertise and what you get NOT same thing. Once you return item you struggle to get refund and they don't communicate and there is no number to call them their service is VERY poor. Don't waste your money in buying form them and size is also not as on website and Facebook. They don't even deserve one star. NOT RECCOMENDED !!!!!!!!!!!
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Anja F
1 reviews | Active since Jan 2020
19 Feb 2026, 10:31
DON'T DO IT - DON'T BUY IT
If I could give 0 stars that would be better 😵 I ordered 3x Jelly Bras from Cozie, and I was so excited when my order came - worked according to their size online and when they came they DID NOT FIT🤯 They say you can refund or exchange but you have 7 working days to do so but you have to send an email, currently on day 4 of waiting for a response... I sent them multiple emails explaining that they were too small and after some extensive searches I finally found a number, I phoned this number and the phone was answered by a lady and when I tried to explain everything (wrong size and needing a refund) and then the phone was put down in my ear not once but 5 times!! I try to support Local businesses as much as I can but I would rather just not if this is how issues get treated
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Anja F
1 reviews | Active since Jan 2020
19 Feb 2026, 10:31
DON'T DO IT - DON'T BUY IT
If I could give 0 stars that would be better 😵 I ordered 3x Jelly Bras from Cozie, and I was so excited when my order came - worked according to their size online and when they came they DID NOT FIT🤯 They say you can refund or exchange but you have 7 working days to do so but you have to send an email, currently on day 4 of waiting for a response... I sent them multiple emails explaining that they were too small and after some extensive searches I finally found a number, I phoned this number and the phone was answered by a lady and when I tried to explain everything (wrong size and needing a refund) and then the phone was put down in my ear not once but 5 times!! I try to support Local businesses as much as I can but I would rather just not if this is how issues get treated
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Deborah W
1 reviews | Active since Jan 2020
13 Feb 2026, 20:51
Cozie is ****mers
I bought the jelly bra and the shorts but this whole company is a ****! No one answering the phones nor replying to emails. The quality of the products is Temu quality not supportive and looks nothing like in the videos seen on tiktok. Horrible that people like this gets away with ****ming others. Hope they get dealt with accordingly in due time!!😡😡😡
Helpful (0)
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Deborah W
1 reviews | Active since Jan 2020
13 Feb 2026, 20:51
Cozie is ****mers
I bought the jelly bra and the shorts but this whole company is a ****! No one answering the phones nor replying to emails. The quality of the products is Temu quality not supportive and looks nothing like in the videos seen on tiktok. Horrible that people like this gets away with ****ming others. Hope they get dealt with accordingly in due time!!😡😡😡
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Replies (0)KH
Karen Harcourt-Baldwin
1 reviews | Active since Jan 2020
12 Feb 2026, 13:02
DO NOT BUY from Cozie South Africa
Disappointed with my recent experience with Cozié South Africa. I reordered the same bra, same size (different colour) and received a completely different cut and fabric with a poor fit. Despite this clear quality inconsistency, a replacement was refused stating hygiene policies as I had tried it on 🤔. I expected far better product consistency and customer service! The bra's are expensive and such poor quality. Shocking customer service - never experienced this from a retailer. The worst thing is I did not check reviews against this company, I just checked now and the reviews are HORRIFIC. How they can still be operating I don't know.
Helpful (0)
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Karen Harcourt-Baldwin
1 reviews | Active since Jan 2020
12 Feb 2026, 13:02
DO NOT BUY from Cozie South Africa
Disappointed with my recent experience with Cozié South Africa. I reordered the same bra, same size (different colour) and received a completely different cut and fabric with a poor fit. Despite this clear quality inconsistency, a replacement was refused stating hygiene policies as I had tried it on 🤔. I expected far better product consistency and customer service! The bra's are expensive and such poor quality. Shocking customer service - never experienced this from a retailer. The worst thing is I did not check reviews against this company, I just checked now and the reviews are HORRIFIC. How they can still be operating I don't know.
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genine D
1 reviews | Active since Jan 2020
11 Feb 2026, 07:15
DISGUSTING SERVICE
This is absolutely disgusting service, never when you buy the product there is stated that you need to read the terms and conditions. Or put in bold that if you have fitted the bras that we will not exchanged the product as I stated we paid R600 for one bra..... No one with a disease can afford a bra this expensive.... How do they expect to fit a bra if the sizes on there web side is not correct this is a *******...... I have send pictures to show that there is not even a mark an a milk white bra..... DISGUSTING SERVICE
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genine D
1 reviews | Active since Jan 2020
11 Feb 2026, 07:15
DISGUSTING SERVICE
This is absolutely disgusting service, never when you buy the product there is stated that you need to read the terms and conditions. Or put in bold that if you have fitted the bras that we will not exchanged the product as I stated we paid R600 for one bra..... No one with a disease can afford a bra this expensive.... How do they expect to fit a bra if the sizes on there web side is not correct this is a *******...... I have send pictures to show that there is not even a mark an a milk white bra..... DISGUSTING SERVICE
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2026, 12:39
COZIE JELLY BRA *******S
WHAT A ******* FALSE ADVERTISING PEOPLE ARE LOOSING BIG MONEY ON THIS, EVEN THEIR TIK TOKS COMMENTS HAVE BEEN TURNED OFF, GOING TO FIND THE OWNER OF THE **** COMPANY, ORDERED 2 X JELLY BRAS, WHICH ARE NOT EVEN JELLY AND THE SIZES WERE ALL WRONG, CALLED THEM NUMEROUS TIMES AND NO ANSWER, R850 - DOWN THE TOILET
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Anonymous
1 reviews | Active since Jan 2020
9 Feb 2026, 12:39
COZIE JELLY BRA *******S
WHAT A ******* FALSE ADVERTISING PEOPLE ARE LOOSING BIG MONEY ON THIS, EVEN THEIR TIK TOKS COMMENTS HAVE BEEN TURNED OFF, GOING TO FIND THE OWNER OF THE **** COMPANY, ORDERED 2 X JELLY BRAS, WHICH ARE NOT EVEN JELLY AND THE SIZES WERE ALL WRONG, CALLED THEM NUMEROUS TIMES AND NO ANSWER, R850 - DOWN THE TOILET
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Replies (0)CR
Candice R
1 reviews | Active since Jan 2020
9 Feb 2026, 11:58
****MERS DO NOT PURCHASE FROM COZIE!!!
What a terrible and exhausting experience begging for my money back. I bought 2x cozie bras - 2x different sizes the Large I opened and fitted it and it was way too big the 2nd bag was an XL so I did not even touch it. I proceeded to contact them - cell number just rings and goes to vm and the email response I got from Charne is please note we do not refund used items. YES I KNOW - THE ONE I WANT TO KEEP BUT THE XL I WANT TO RETURN FOR A REFUND!!! I regularly sent emails without any response and regularly call the contact number without any answer. ****MERS!!! DO NOT PURCHASE FROM COZIE!!!!
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Candice R
1 reviews | Active since Jan 2020
9 Feb 2026, 11:58
****MERS DO NOT PURCHASE FROM COZIE!!!
What a terrible and exhausting experience begging for my money back. I bought 2x cozie bras - 2x different sizes the Large I opened and fitted it and it was way too big the 2nd bag was an XL so I did not even touch it. I proceeded to contact them - cell number just rings and goes to vm and the email response I got from Charne is please note we do not refund used items. YES I KNOW - THE ONE I WANT TO KEEP BUT THE XL I WANT TO RETURN FOR A REFUND!!! I regularly sent emails without any response and regularly call the contact number without any answer. ****MERS!!! DO NOT PURCHASE FROM COZIE!!!!
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