RG
Riaan G
Active since Aug 2021
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Unbelievably pathetic service from Hurley - pick any pubic institution, they will probably offer better service!
Still waiting for my product ordered on 21 Nov 2025 to be delivered. Sent multiple emails to helpdesk, Tasmyn promised to sort it out ASAP but as of today, 11 Dec 2025, not a word about where my product is or when it will be delivered. This company is utterly useless and really doesn't care about customer service. They are quick to take your money, make long promises but don't deliver. My advise to anyone reading this is to stay far away from this company, rather support their competitors. Vote with your money as I will do from now on.
0 replies
4 months ago
No delivery after 11 days, no communication even after logging 2 complaints.
Utterly useless company. Ordered a product on 21 Nov 2025, was promised it would be delivered within 3 working days, still waiting today 3 December with NO NOTIFIVATION from them whatsoever. I emailed them on Mon 1 Dec, they acknowledged my concern about non-delivery and gave me an (automated) ticket number. I emailed them again on 2 Dec (Tuesday), exact same response. This company is not in the least concerned with taking care of their customers. No notifications, no communications, just ....silence....and no delivery of my paid for product. I will never ever buy another item from them. I urge you to do the same and rather spend your money at a company who delivers on time and communicates with their customers.
0 replies
6 months ago
M&B stole my money and are taking weeks to come back to me about the issue
M&B Harrismith billed me for a coffee I never received. Once back home I saw the extra charge on my bank statement. Contacted them by phone, a lady said she will come back to me, still waiting. Then contacted them via email, they responded (eventually) and asked if I could provide them with more detail. I sent them al the info I had regarding the situation (including the 2 debits on my bank statement), and 3 weeks later I am still waiting for feedback. Let me state it categorically: My opinion, based on my experience with both M&B Harrismith and head office, is that they DO NOT CARE at all about customers. If they take this long to respond and do something about a R45 coffee, then they are really only interested in your money. My advise to anybody stopping over on the N3 at Harrismith for coffee (or meals), rather support their competition. I, for one, and all my friends and family, will not spend another cent at M&B, both in Harrismith but also at home. M&B, we have other options, we do not need to buy from you.
0 replies
6 months ago
Mugg and Bean Harrismith *****ing my money
Check your bank statements as M&B has ****** money from me recently. M&B Harrismith billed me for 2 coffees but only delivered 1. When I saw the extra charge on my bank statement I called M&B Helpline, the lady said she will look into my issue. Still waiting. I then listed it at their helpdesk via email, still waiting. Is M&B in financial trouble? Is *****ing from customers their thing these days? They can't be bothered to respond to my complaint, so I'll not bother them with my money either. Fortunately there are other shops at the Engen complex, and I will be spending money at these other shops in the future, both for early morning coffees and afternoon lunches.
0 replies
6 months ago
Total incompetence and indifference from Checker Sixty60
I cancelled my subscription due to continious errors with deliveries, both regarding goods delivered (or not delivered) as well as incorrect billing. I had to send a second follow up message to get the subscription cancelled. Checkers Sixty60 have, however, continiued to bill me for a cancelled subscription. Today I send a THIRD email to the helpdesk for a refund. I left Checkers because their service was useless, and this ongoing issue just proves my point. Either the staff employed are sub standard, or the systems are defective, or they really just don't care. I will NEVER use them again, and have subsequently also started to buy less from Checkers itself. Get your house in order Checkers, before you go the Pick n Pay route!
0 replies
9 months ago
Home of Living Brands took full responsibility for damaging my Russel Hobbs airfryer and sent me a replacement unit.
House of Living Brands took full repsonsibility and accountability for my Russel Hobbs airfryer that they scratched when the repair was carried out, and sent me a replacement unit that was delivered today. Well done to Amanda William (Service Supervisor) for also taking the time to listen to my complaint, as well of suggetsions on how they can make the customer interaction and servicing process better. They manned up and for this I now give them a 5 star rating.
53 replies
9 months ago
Horrible horrible horrendeous service on Russel Hobbs Airfryer unit. STAY AWAY!!!
Absolutely ********** service received from house of living brands. My Russel Hobbs Airfryer's basket metal plate started to pop out on the one side. Lodged a complaint and they arranged for collection. Got the unit back after 2 weeks!!!! Drip tray missing and unit scratched!!!!!! Contacted them (note - nobody in this company knows what is going on. They send you from department to department, waste your time and basically do nothing). Good luck expecting ANYBODY to ever give you a call back. So, today, (Friday 11 Jul2025) they collected the now in worse condition Airfryer. Not a word about what they are going to do with it. Again, zero communication. I used to think Russel Hobbs were a reputable brand, but after dealing with the distibutor I can confidently say that this was my last Russel Hobbs purchase EVER!!! I sincerely hope anyone that reads this message takes note and seriously think twice before buying anything from the house of living brands.
53 replies
10 months ago
Zero service from Russel Hobbs regarding air fryer problem
I have a problem with the handle of my Russel Hobbs Airfryer. Reported it 2 weeks ago via email to the addres on their website. Haven't had any feedback from them. Phoned them today, nobody at the service centre answers their calls. I phoned numerous times, the phones just ring. Tried sales, they put me through to the same people, and the same result, the phone just rings. Made two more calls to sales, sorry, they can't help other than give me the service dept number which of course, just rings. Russel Hobbs really doesn't care about their customers. I've purchased them before as I was (mistakenly) uner the impression that they are one of the better brands out there, but this experience has completely turned me from a RH fan to somebody who from now on will rather support other brands. Keep this up and soon you'll be left without customers Russel Hobbs. Even loyal customers will dump you. My advice to anyone reading this - rather shop where you are valued as a customer. Oh, and if somebody in management reads this (which I highly doubt), your customer relationship channels are completely broken and your staff are completely ******** of how to treat customers. They are quite effective in chasing them away.
53 replies
10 months ago
Zero service from Russel Hobs over defective air fryer.
I have a problem with the handle of my Russel Hobbs Airfryer. Reported it 2 weeks ago via email to the addres on their website. Haven't had any feedback from them. Phoned them today, nobody at the service centre answers their calls. I phoned numerous times, the phones just ring. Tried sales, they put me through to the same people, and the same result, the phone just rings. Made two more calls to sales, sorry, they can't help other than give me the service dept number which of course, just rings. Russel Hobbs really doesn't care about their customers. I've purchased them before as I was (mistakenly) uner the impression that they are one of the better brands out there, but this experience has completely turned me from a RH fan to somebody who from now on will rather support other brands. Keep this up and soon you'll be left without customers Russel Hobbs. Even loyal customers will dump you. My advice to anyone reading this - rather shop where you are valued as a customer. Oh, and if somebody in management reads this (which I highly doubt), your customer relationship channels are completely broken and your staff are completely ******** of how to treat customers. They are quite effective in chasing them away.
0 replies
13 months ago
BeanOnline shocking lack of customer service
Visited BeanOnline today, who is part of Famous Brands. Probably one of the worst shopping experiences I've had in my entire life. Took nearly 45 minutes to buy 2 * 1kg bags of Mugg&Bean coffees. Nobody at the counter, waited about 10 minutes for the salesperson to arrive. Meanwhile the lady manning the coffee machine is making herself a nice cup of coffy, never once asking if I want some as well, or if I want to buy a cup, or if she could let me try a new product (it's called sales, afterall). When the sales guy eventually arrived I stated what I wanted, and he again dissapeared for about 10 minutes. I specifically stated that the beans should be not be from 2025, I am only interested in fresh beans (they had display bags from Oct 2024 available). Any guesses as to what year he brought me? Jip, you guessed it, 2024. So I sent him back to find a 2025 bag, which, after another 10 minutes, he couldn't find. Ok, well, then let's swap it out for another variaty. Big problem as the guy didn't seem to know how to do the paperwork and get the accountingwork sorted for this massively complex task. Mmmh, ok, let me pay in the difference in cash. Sorry, they don't take cash. He then wanted to do a reversal of the entire procedure, and re-issue the invoice with the correct products and amounts. I offered to simply pay in the difference and he could then sort the massively complex paperwork issues out at his leasure, as I had to get back to work. Nope, settling the difference is impossible as the system can't do this. By this point I've had about enough of this guys incompetence and told him to cancel the entire transaction, at which point he all of a sudden managed to find a way whereby I could just pay in the difference. While all this is happening, 4 staff members arrived at the counter with their mugs in hand. Must say, staff at Bean Online seems to be treated way better than customers. It was my first visit to Bean Online, and I can assure you, it was also my last. There are many coffee shps around, and in my experience they all deliver better service than Bean Online. I also note with interest that Famous Brands doesn't respond to any of the customer complaints listed on Hellopeter.com. They are clearly not interested in customer service. Dear Famous Brands, keep chasing enough customers away and you will eventually close your doors. There are many other coffee roasters and resellers who would gladly accomodate the customers you lose.
53 replies
Review Distribution
5 Star
4 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (80%)