Terrible Customer Service / delivery service.

Absolutely Terrible Delivery Experience

I am extremely disappointed with the service I received. I placed an order three days ago, and the delivery status has been bouncing back and forth between “In Transit” and “Out for Delivery” with no clear communication. Yesterday, the package was supposedly out for delivery, yet the driver—Mark—called me once, was incredibly rude, and never even attempted to deliver to my address. He then marked the delivery as failed.

I fully understand that my area may be considered high-risk and that deliveries might only be made on certain days. However, it is your responsibility to communicate this clearly to both the customer and the merchant to avoid exactly this kind of confusion and frustration. Instead, I was met with disrespect and a complete lack of professionalism. When I asked Mark if the delivery could still be made, he told me he would be delivering in a nearby area but refused to come back to complete my delivery. I have never experienced service this unprofessional.

I regularly order from various merchants and deal with multiple courier companies—none of which have ever failed to deliver on the promised date, regardless of my area. Meanwhile, your service has now taken three days and counting, making the merchant look unreliable because your delivery standards do not align with what they advertise.

I wasn’t even upset at first about the delay, but the attitude and poor customer service from Mark pushed me to leave this review. The lack of communication, inconsistency in your delivery process, and complete disregard for customer experience are unacceptable. I sincerely hope you take this feedback seriously, because this was by far one of the worst courier experiences I’ve had.