PATHETIC ARMED RESPONSE SERVICES

WORST ARMED REPONSE EVER.... So i took out an alarm and monitoring cover with these guys because the previous owner of the house i bought was using them. He said they were always on sit and responded swiftly as he worked overseas and left the wife and kids at home. I took his word for it.

It has been 2 months since a patrol car passed by my place, not even to come directly at my house but just to use the same street. NO VISIBILITY at al, nothing. About a month ago i called in to raise this concern, i was told the operations manager will phone me. NEVER DID. i was never called back to say they are not available or i will be called later on, no communication nothing. I then called again, and also made them aware that the sign board that they told me remains a property of citi protection through out my contract has fallen down. They also said i will be called for a technician to arrange for that to be sorted. a whole month later i had to call back and ask what was going on. At this point, no visibility or initial complaint was resolved.

2 days ago, i was at work when i was called to say there was a signal for panic at my house. I said i am not at the house, give me 2 min to find out what is going on. please send armed response in the mean time. The lady asked me so rude if she should call me back or send armed response. I said both because when i was signing up, i was told if there is an alarm signal they will call and dispatch. 48hours after the panic, no call back, no armed response sent, no communication as to what happened, if the armed response was sent what did they find. NOTHING, NO COMMUNICATION AT ALL!!!

Pathetic service, no sense of urgency and not sticking to the promises from when you sign up.