Bad service no, No time management

I brought in my car for service at 7H00 am this morning and went to work and back and still I have to wait for my car to serviced its now 17H00 pm... waiting!!!

apparently the was a problem with my service plan that wasn't covered for the 100k km service but I'm I'm covered for 120k km...?

how possible is that?

anyway all day I have been calling and dealing with this rude service agent that due retirement..

After calling 10 times they finally decide to pick up my calls and she tells me she's busy with customers.. she will get to me when she can mind you it's now half 2 and my car hasn't been touched..

For a company that's not doing so well in the south African economy you really should work on ur Frontline management and the people dealing customers.. IL never come back to this Garage ever again.

im really disappointed in the service I got