CH
Citroen Hatfield Pretoria
Unclaimed Business
CH
Citroen Hatfield Pretoria
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2018, 14:54
Bad service no, No time management
I brought in my car for service at 7H00 am this morning and went to work and back and still I have to wait for my car to serviced its now 17H00 pm... waiting!!! apparently the was a problem with my service plan that wasn't covered for the 100k km service but I'm I'm covered for 120k km...? how possible is that? anyway all day I have been calling and dealing with this rude service agent that due retirement.. After calling 10 times they finally decide to pick up my calls and she tells me she's busy with customers.. she will get to me when she can mind you it's now half 2 and my car hasn't been touched.. For a company that's not doing so well in the south African economy you really should work on ur Frontline management and the people dealing customers.. IL never come back to this Garage ever again. im really disappointed in the service I got
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2018, 14:54
Bad service no, No time management
I brought in my car for service at 7H00 am this morning and went to work and back and still I have to wait for my car to serviced its now 17H00 pm... waiting!!! apparently the was a problem with my service plan that wasn't covered for the 100k km service but I'm I'm covered for 120k km...? how possible is that? anyway all day I have been calling and dealing with this rude service agent that due retirement.. After calling 10 times they finally decide to pick up my calls and she tells me she's busy with customers.. she will get to me when she can mind you it's now half 2 and my car hasn't been touched.. For a company that's not doing so well in the south African economy you really should work on ur Frontline management and the people dealing customers.. IL never come back to this Garage ever again. im really disappointed in the service I got
0
Replies (0)MG
Muziwandile G
1 reviews | Active since Jan 2020
6 Nov 2017, 09:04
Bad Service
Early this year I took my mother-in-law's car to Citroen Hatfield Pretoria branch for service. I requested that the parts removed be placed back in the car, which they did. The car was however not washed, was returned to me dirty. Fortunately, I have dealt with different dealer companies before, who gave me excellent service. I have never received my car after service dirty. This was my first horrible experience. I contacted the Manager who promised to act and promised to provide me with feedback. He assured me that, though he was new in the Company, only two months in the branch, but will act on this as it was totally unacceptable. I'm yet to hear from him as I gave him my details. Its more that two months now.
Helpful (0)
|Replies (0)MG
Muziwandile G
1 reviews | Active since Jan 2020
6 Nov 2017, 09:04
Bad Service
Early this year I took my mother-in-law's car to Citroen Hatfield Pretoria branch for service. I requested that the parts removed be placed back in the car, which they did. The car was however not washed, was returned to me dirty. Fortunately, I have dealt with different dealer companies before, who gave me excellent service. I have never received my car after service dirty. This was my first horrible experience. I contacted the Manager who promised to act and promised to provide me with feedback. He assured me that, though he was new in the Company, only two months in the branch, but will act on this as it was totally unacceptable. I'm yet to hear from him as I gave him my details. Its more that two months now.
0
Replies (0)