Extremely Disappointed with My Citroën C3 and Westvaal Menlyn's Service

I bought a brand-new Citroën C3 in 2023, excited about what was promised to be a reliable and modern vehicle. Unfortunately, my experience has been nothing short of frustrating and disappointing.

Just two weeks after purchasing the car, parts around the air conditioner button began coming off. At the 15,000 km service, I reported an issue with the petrol tank cap not closing, and despite it being under service, my car carpets were changed without explanation. To this day, I am still waiting for Westvaal Menlyn to provide replacement carpets – a delay of several months, with no clear feedback or resolution.

At 30,000 km, I encountered a more serious issue: after rain, water began pooling in the spare wheel area, and both the radio and heater buttons stopped working. The dealership did a reset and managed to fix the issue temporarily. However, the root cause was not addressed.

Now, at 45,000 km, the service plan has expired, and I am expected to pay for service on a car that has had repeated faults and was even subject to a recall in 2024.

I am now driving a car that is barely 2 years old, with no working heater or radio – in cold winter conditions – while transporting my children. This is unacceptable for a “new” vehicle. It is clear to me that I was sold a faulty product, and the lack of accountability from Westvaal Menlyn and Citroën is incredibly disappointing.

I am requesting urgent action to address the following:

Proper repair of the heater and radio issues Resolution regarding the carpet replacement Clarification and support on recall-related repairs An explanation of why such a new vehicle has experienced multiple serious issues Citroën and Westvaal Menlyn, please take responsibility. Customers should not have to chase after basic support for a brand-new car that was meant to offer peace of mind.