DM
Dimakatso M
Active since Oct 2013
22
Reviews
0
Industries
Reviews
22 reviews10 months ago
Extremely Disappointed with My Citroën C3 and Westvaal Menlyn's Service
I bought a brand-new Citroën C3 in 2023, excited about what was promised to be a reliable and modern vehicle. Unfortunately, my experience has been nothing short of frustrating and disappointing. Just two weeks after purchasing the car, parts around the air conditioner button began coming off. At the 15,000 km service, I reported an issue with the petrol tank cap not closing, and despite it being under service, my car carpets were changed without explanation. To this day, I am still waiting for Westvaal Menlyn to provide replacement carpets – a delay of several months, with no clear feedback or resolution. At 30,000 km, I encountered a more serious issue: after rain, water began pooling in the spare wheel area, and both the radio and heater buttons stopped working. The dealership did a reset and managed to fix the issue temporarily. However, the root cause was not addressed. Now, at 45,000 km, the service plan has expired, and I am expected to pay for service on a car that has had repeated faults and was even subject to a recall in 2024. I am now driving a car that is barely 2 years old, with no working heater or radio – in cold winter conditions – while transporting my children. This is unacceptable for a “new” vehicle. It is clear to me that I was sold a faulty product, and the lack of accountability from Westvaal Menlyn and Citroën is incredibly disappointing. I am requesting urgent action to address the following: Proper repair of the heater and radio issues Resolution regarding the carpet replacement Clarification and support on recall-related repairs An explanation of why such a new vehicle has experienced multiple serious issues Citroën and Westvaal Menlyn, please take responsibility. Customers should not have to chase after basic support for a brand-new car that was meant to offer peace of mind.
0 replies
21 months ago
Complaint Regarding Unprofessional and Rude Service
I am writing to express my deep dissatisfaction with the service I received from your collections, sales, and team leader consultants. I have been a customer of African Bank, but my recent experience has led me to reconsider my relationship with your bank. On Friday, July 12, 2024, I called in and spoke with a friendly lady who assured me that it was possible to reduce my credit card limit and remove my debit order mandate. She was very helpful and willing to assist me on that day. However, when I called back on Tuesday, July 16, 2024, the experience was completely different. The consultants I spoke with were extremely rude and unprofessional. It felt like I was in a "bucket of rudeness" and was being undermined. Even the team leader who came on the call was not helpful. To make matters worse, they said they would call me back and took my contact number, but did not hang up the phone properly. I overheard them back chatting about me and even heard comments implying that I am "not okay." This level of unprofessionalism and disrespect is unacceptable. Furthermore, they never called me back as promised. This is not the kind of service I expect from African Bank. It is deeply disappointing and has caused me to reconsider my choice of banking with you.
174 replies
36 months ago
Poor Service
First I will like to thank the Mc Donalds Skinner manager for taking accountability and responsibility for the actions of her Team. Bigup. Although her Team members seems to slack off and really unfriendly ( either they sabotaging her) . On the 29/04/2023 13:04:03 cashiers Mpho MOTAUNG took our drive through order. I’m not sure if she is new to her post but she needs more training, I’m not sure how many times we repeated our orders to her. Well we paid and went to collect our orders. The packaging team needs more team building workshop or training about customer service. Mc Donalds your staff makes us look like they are doing us a favour. Can they at least give us some respect 🫡. We deserve better service and respect. I had to jump off the drive through to go inside the shop to correct all the issues we had from the drive through. The cashier from the front desk was helpful but super slow and it seems like she is also new and she doesn’t know what she is doing. The manager assisted. When I checked the resolved order in the car, guess what. No serviettes and no tomato sauce. I had to walk back to the shop to ask for them. This kind of service is really disappointing. Mc Donald’s please assist us. We customers are suffering due to the staff you hired. They treat us like peace of Sh……………..?
0 replies
38 months ago
Poor Service Irene Linkin
KFC Irene link, fairly new but their service is rotten especially when you go buy breakfast in the morning. They have less resources with a bad attitude, super slow. Eather the windows are closed. The staff are not trained. The really took my husband for fool this morning, he even went to the Kitchen to call a staff to assist us. They do not respect customers. 30 minutes waisted with them. My son was even late at school.
0 replies
42 months ago
Old credit card
How is the use of being on a call for 2 hours being transferred from one department to the next. FNB service is so poor. I am disgusted with how the treat their clients. Please do not take a credit card with FNB. The will mess up your credit score. The was a lady who answered my call called Phapano hoping that she will assist me but she put me on hold.
132 replies
69 months ago
Horrible service and toxic bank
On Saturday I made a decision to let go of this horrible bank and move my salary to Nedbank. They called to lied to me that they resolved the issue of my financial records since it was affected in 2016 but when I apply for loan consolidation they declined me. So I ask my self what if I apply for bigger loans like car and home loans will I be dealing with this issues running to the bank, trying to use FNB horrible online chat or calling the bank with the poor consultants that treat you like you are annoying. Well to can’t the long story short. Nedbank came to the rescue. Their service is out of this world. They offered to help me with a small process. Stress free. So good bye FNB I must say it felt so good to live this bank after 11 years. More like ending that abusive and toxic relationship for pure and loving relationship.
53 replies
69 months ago
Parcel Rain02 still not delivered
I just don’t understand why business still use this company for couriering. RAM service is so poor I was willing to collect my parcel my self. I hate this service that cost you money and Energy. Vodacom and Rain please look for another platform to deliver your parcel. This company RAM have bad, poor service. They will tell clients that they work from Monday to Friday and yet deliver your parcel on Saturday without alerting the client. They link clients are magicians. We supposed to sense that they having a lot of parcel to be delivered. RAM if you have load of work. Why don’t you hire a small company and out source some of your service. I struggle with poor service period. I will never use your service ever. I will make sure that company understands that my parcel should use other courier company. I am enough with RAM
53 replies
69 months ago
She wanted to make a sale with pure lies
In the 25 of July I call Vodacom to cancel my contract since they told that I do not qualify for IPhone 11 Pro Max. I was assisted by a lady name Anitah from cancellations. Very bubbly and had a positive energy. She convinced me to upgrade. I managed to am upgrade and also took a Huawei P40 lite for my husband that arrived yesterday. I remember very well she told me I must not worry since iPhone 11 Pro Max Gold is in store and they will deliver it soon. She lied. She wanted to make a sale. I’m so disappointed ☹️. I will call Vodacom to cancel the lies and the time she waisted for me the other day.
106 replies
70 months ago
Bad Service
I am so disappointed with this bank especially the legal department. I believe that when a person settles they debt a settlement letter and clear of record should be send to the client. With me is a different story. I had a credit card with FNB in 2016. 2017 I lost my job and my credit card account was send to the legal department. I made arrangements to pay off the credit card. Somewhere I did not honor the agreement since I had no money. So in 2018 I got a job and manage to settle the credit in March. Today I went to the bank to change my premium card to fusion. I did not qualify because of someone in FNB forgot to do their Job. I hate this bank. I think is time to change to another bank. Thank you for you service FNB. This is stressful yoo.
106 replies
71 months ago
Awesome service
I will like to compliment Lelethu Thole. After 3 months and 3 weeks of my car being held at Saturn Body, lockdown also affecting the long duration. In just two weeks he managed to make sure the process of getting my car back is quicker. He called me and updated me of the where about of the cars and what are the delays. He also made sure that Avis give me a good services. The meaning of the work kindness is the quality of being friendly, generous and considerate. I heard this over the telephone with Lelethu, the word kindness reflects him. He was the rainbow in my cloud. Thank you for your time and effort.
105 replies
Review Distribution
5 Star
4 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (27.272727272727273%)
1 Star
12 (54.54545454545455%)