Citton Cars
Verified Business
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Citton Cars delivers a consistently praised car buying experience, with customers frequently naming individual sales consultants for exceptional, personalised service. The dealership earns strong scores across staff professionalism and sales experience, though a small but vocal group of customers report serious concerns around vehicle quality, refund handling, and aftercare communication breakdowns that temper the overall picture.
Top Strengths:
- •Staff Professionalism & Conduct: Customers consistently name individual staff members such as Arnold, Gorden, Wian, and Jaco as friendly, patient, honest, and genuinely invested. The personal touch and willingness to go above and beyond are recurring highlights.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
5.4
Ranking
#25
in Car Dealerships
NPS Score
52
Recommended: Very Likely
Review Distribution
4.8|280 Reviews
May '25 - Apr '26
5(92.2%)
4(2.3%)
3(0.4%)
2(0.4%)
1(4.7%)
5(92.2%)
4(2.3%)
3(0.4%)
2(0.4%)
1(4.7%)
Recent reviews (280)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
J
Johan
1 reviews | Active since Jan 2020
18 Mar 2026, 12:18
Working with Citton Cars was a breath of fresh air
Working with Citton Cars was a breath of fresh air. I had been searching for a VW Amarok and found it with them. Ockert went above and beyond to ensure that I secured the right car that fit my specific need. This dealership comes highly recommended
Helpful (0)
|Replies (0)J
Johan
1 reviews | Active since Jan 2020
18 Mar 2026, 12:18
Working with Citton Cars was a breath of fresh air
Working with Citton Cars was a breath of fresh air. I had been searching for a VW Amarok and found it with them. Ockert went above and beyond to ensure that I secured the right car that fit my specific need. This dealership comes highly recommended
0
Replies (0)L
Lindokuhle
1 reviews | Active since Jan 2020
18 Mar 2026, 12:04
The Staff was very friendly and efficient
The Staff was very friendly and efficient. They were professional, transparent, and made the entire process seamless.
Helpful (0)
|Replies (0)L
Lindokuhle
1 reviews | Active since Jan 2020
18 Mar 2026, 12:04
The Staff was very friendly and efficient
The Staff was very friendly and efficient. They were professional, transparent, and made the entire process seamless.
0
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Solly N
1 reviews | Active since Jan 2020
14 Mar 2026, 10:41
Very disappointed – Multiple undisclosed issues after buying a vehicle
I purchased a 2018 Volkswagen Polo GP 1.2 TSI Highline DSG from Citton Cars Gezina on 6 March 2026. While inspecting the vehicle during the purchase process, I noticed a few issues such as a loose headlight, a cracked windscreen, an expired license disc, and a broken main key. I accepted these issues because the vehicle is used and I expected the dealership to assist in resolving them. However, only two days after taking delivery of the vehicle, I noticed that the driver’s door is a different colour from the rest of the car. When I raised this concern with the dealership, I was told that only the rear bumper had been painted, which clearly does not match what I observed. After doing a more thorough inspection of the car, I also discovered that the radiator fan and fan ***ling appear to be aftermarket parts. The vehicle service history also shows that the car has been serviced by several different service providers, which raises further questions about the vehicle’s maintenance and repair history. There has also been ongoing back and forth regarding the cracked windscreen and the license disc that had expired at the time of purchase. These issues have raised serious concerns for me about whether the vehicle may have previously been involved in an accident or repaired without full disclosure. I have now requested a full independent inspection from a third-party inspection service to assess the condition of the vehicle. Depending on the findings, I will also be escalating the matter to the National Consumer Commission under the Consumer Protection Act. I spent a long time searching for this specific vehicle and was initially very happy to find it, but this experience has been extremely disappointing. I hope the dealership takes responsibility and resolves this matter fairly.
Helpful (0)
|Replies (0)SN
Solly N
1 reviews | Active since Jan 2020
14 Mar 2026, 10:41
Very disappointed – Multiple undisclosed issues after buying a vehicle
I purchased a 2018 Volkswagen Polo GP 1.2 TSI Highline DSG from Citton Cars Gezina on 6 March 2026. While inspecting the vehicle during the purchase process, I noticed a few issues such as a loose headlight, a cracked windscreen, an expired license disc, and a broken main key. I accepted these issues because the vehicle is used and I expected the dealership to assist in resolving them. However, only two days after taking delivery of the vehicle, I noticed that the driver’s door is a different colour from the rest of the car. When I raised this concern with the dealership, I was told that only the rear bumper had been painted, which clearly does not match what I observed. After doing a more thorough inspection of the car, I also discovered that the radiator fan and fan ***ling appear to be aftermarket parts. The vehicle service history also shows that the car has been serviced by several different service providers, which raises further questions about the vehicle’s maintenance and repair history. There has also been ongoing back and forth regarding the cracked windscreen and the license disc that had expired at the time of purchase. These issues have raised serious concerns for me about whether the vehicle may have previously been involved in an accident or repaired without full disclosure. I have now requested a full independent inspection from a third-party inspection service to assess the condition of the vehicle. Depending on the findings, I will also be escalating the matter to the National Consumer Commission under the Consumer Protection Act. I spent a long time searching for this specific vehicle and was initially very happy to find it, but this experience has been extremely disappointing. I hope the dealership takes responsibility and resolves this matter fairly.
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Replies (0)