No Humanity

<p>Today, the 7th July i had a trip with citybug. It was for 13:00. I asked them to wait for me for just 5mins and they did not. I onky found out today that if you are late you forfeit your ticket. I am a student, i devided to use them because of their reputation and funny enough i have been recommending them to my peers. I artived at the departing spot and the driver saw me along with the passangers. We waived them down and they refused to stop, the driver and passangers smiled back at us. I called their centre and they said they only stop at "millies". I asked where that is and she rudely said "Its Millies!". We travelked down the N1 and stopped at the Engen but they were not there. For some reason as i attemoted to call several times my calls were blocked. The number was not busy, they just blocked me. I called later andbthey went through and was given the address of the Bloemfontein manager. He was equally rude and difficult. I arrived and asked him for a glass of water as i had walked for an hour to reach the office but it seemed like pouring water was c**** for him. He did not care to help me, the terms and condisptions were something that were explained to me today only and never before. Funny enough the bus has been late on other prior occassions because the drivers waited for late passangers. I understand terms and conditions better than anyone, i study law...i just do not appreciate the lack of humanity and rudenss. Why was i blocked? Why was everyone so rude? Why was my email not responded to? I even set aside R150 for my extra suitcase as i know they charge for that.  I dont know if its a race thing because a particular group of people were understanding and another group just not. All i know is i lost R760 today doing nothing but driving around in a metre cab. I dont have money to go home and cannot even tell my family why i am not currently on the route to my home town. Tomorow i will have to go downtown and use the taxis i have been dreading because there is a higher level of humanity there than with citybug.  GOODDLUCK to thosewho book especially if you have melanin. I did call them later after speaking to the bloemfontein manager to thank them for their humanity...it was an eye opener and a lessopn i will not forget.</p>