Open a wrong account address

City Council Solutions done me wrong, as I first time buyer of a property I was very excited about it but now it have turned into a nightmare. City Council under section B of a rates and tax account they have put wrong address that doesn't below to us who lives at 74 Azima View one, Doornpoort. The matter become worse when we receive a rates and tax account that was under developer that it owing rates and utility fees and they are going to disconnect our electricity for which they did. I raised this issue with City Council and they didn't help me as soon as possible to stop the disconnection of electricity because of their mistake during bond registration. How can I ow rates and utility if the account that you provided to me and is under my name is up to date? and for that I am using prepaid electricity, and how come the property developer account was not closed because I understand that there should be a clearance certificate before a new owner can have a new rates account. This is not acceptable because I am in the darkness for other people wrong doing.