Inefficient, Unreliable, and Completely ***********

City Logistics has provided the worst delivery experience I have ever encountered. My order was collected from House & Home on 14th July and has still not arrived to me on the 21st of July. Instead of delivering it to my correctly provided address (less than 50km from the Brackenfell store), the order was sent to George, which is over 400km away.

How does a courier company manage to reroute an order to an entirely wrong city, despite having the correct delivery address, town, and postal code? It shows complete disregard for accuracy, professionalism, and customer experience.

I have had to cancel meetings, delay work, and miss an important event on a Saturday (wherein they promised to make a special delivery), all because City Logistics could not do the bare minimum: deliver a package to the correct place, on time.

Even after escalating the issue, there was no urgency to fix the mistake. I was told only this morning, 21st July, that the order is “now” leaving George, more than a week after it was collected. Then why on earth did you assure me that it would be delivered on Thursday, then Friday, then another promise for a special delivery on Saturday if the package is still in George???

I strongly urge businesses to reconsider using City Logistics as a delivery partner. They have no respect for customers' time, schedules, or service expectations.