City Logistics
Claimed Business
|1.4|9 Reviews (last 12 months)|This business does not respond to reviews
City Logistics
Claimed Business
|1.4
9 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, City Logistics faces severe criticism for consistently late and misrouted deliveries, often taking weeks instead of days. Customers report parcels sent to wrong cities, repeated false delivery promises, and a lack of accountability from staff and managers. Phone follow-ups frequently yield unhelpful responses, broken callback promises, and dismissive attitudes. One reviewer praised agent Sharm for proactive communication and tracking, but this stands as a rare exception. Partnerships with retailers like Mr Price, Homechoice, and House & Home are being negatively impacted by these recurring service failures.
Performance(last 12 months):
Review Distribution
1.4|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nazreen A
1 reviews | Active since Jan 2020
18 May 2026, 14:22
Late delivery and damaged goods
I am very disappointed in Mr Price for not having done anything yet about these complaints. I placed my orders on 29 April 2026 (Order: 201014403959) and another one on 30 April 2026 (Order: 201014401199). I received my first order on 7 May 2026 at the store in Belhar and when I got home I noticed the dress was damp/wet. It also had a very weird smell. Unfortunately I had an event the Saturday and needed the dress so I had to wash the dress. The tag on the dress was also damaged due to it being wet. Last week I started calling Mr Price about the other order which I didn't receive and they were trying to investigate what happened to the delivery. I again called the Friday and were told they have not yet figured out where it is but they are in communication with the courier company. Today, 18 May 2026 I called to cancel the order and were told it was at the store for collection. I went to Belhar store and opened the package at the store and found the same issue, the items were wet and the consultant and some other staff also noticed it and there was an off smell to the items. I immediately returned the items and the store manager called head office who requested photos of the damaged items. I am not sure how you take photos of items that is damp/wet and has a smell. I honestly hope Mr Price will look into these complaints as it is unacceptable.
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Nazreen A
1 reviews | Active since Jan 2020
18 May 2026, 14:22
Late delivery and damaged goods
I am very disappointed in Mr Price for not having done anything yet about these complaints. I placed my orders on 29 April 2026 (Order: 201014403959) and another one on 30 April 2026 (Order: 201014401199). I received my first order on 7 May 2026 at the store in Belhar and when I got home I noticed the dress was damp/wet. It also had a very weird smell. Unfortunately I had an event the Saturday and needed the dress so I had to wash the dress. The tag on the dress was also damaged due to it being wet. Last week I started calling Mr Price about the other order which I didn't receive and they were trying to investigate what happened to the delivery. I again called the Friday and were told they have not yet figured out where it is but they are in communication with the courier company. Today, 18 May 2026 I called to cancel the order and were told it was at the store for collection. I went to Belhar store and opened the package at the store and found the same issue, the items were wet and the consultant and some other staff also noticed it and there was an off smell to the items. I immediately returned the items and the store manager called head office who requested photos of the damaged items. I am not sure how you take photos of items that is damp/wet and has a smell. I honestly hope Mr Price will look into these complaints as it is unacceptable.
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Annah R
1 reviews | Active since Jan 2020
17 May 2026, 07:40
Late delivery: 201164895457
Terrible service. My things were said to be delivered on the 11th of May, today it's the 17th of May and they still have not been delivered. Mr Price keeps saying they sent communication for urgent delivery but the courier service is just not cooperating. The worst of it kind.
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Annah R
1 reviews | Active since Jan 2020
17 May 2026, 07:40
Late delivery: 201164895457
Terrible service. My things were said to be delivered on the 11th of May, today it's the 17th of May and they still have not been delivered. Mr Price keeps saying they sent communication for urgent delivery but the courier service is just not cooperating. The worst of it kind.
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Lerato D
1 reviews | Active since Jan 2020
6 May 2026, 16:49
Tracking Stopped, Carrier Useless, No Accountability
I’m extremely disappointed with the delivery service used by Mr Price. I placed my order on 24/04/2026, and it is now well past the expected delivery date with no meaningful updates. The last tracking update was on the 2nd of May, and since then, there has been complete silence. The carrier provides no information at all, leaving me completely in limbo with no idea where my order is or when it will arrive. To make matters worse, the carrier provided a reference number, but when I try to use it, they are unable to locate anything. Even after sending a screenshot of the reference number, they still cannot find my order in their system. This is completely unacceptable and shows a serious lack of coordination. Customer support keeps referring to a “technical delay,” but no one can provide clear answers, a revised delivery date, or any real solution. It feels like the issue is just being passed around with no urgency to resolve it. If you’re going to partner with a carrier, at the very least ensure they provide reliable tracking and proper communication. Right now, the delivery experience reflects very poorly on Mr Price. Very frustrating and disappointing experience.
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Lerato D
1 reviews | Active since Jan 2020
6 May 2026, 16:49
Tracking Stopped, Carrier Useless, No Accountability
I’m extremely disappointed with the delivery service used by Mr Price. I placed my order on 24/04/2026, and it is now well past the expected delivery date with no meaningful updates. The last tracking update was on the 2nd of May, and since then, there has been complete silence. The carrier provides no information at all, leaving me completely in limbo with no idea where my order is or when it will arrive. To make matters worse, the carrier provided a reference number, but when I try to use it, they are unable to locate anything. Even after sending a screenshot of the reference number, they still cannot find my order in their system. This is completely unacceptable and shows a serious lack of coordination. Customer support keeps referring to a “technical delay,” but no one can provide clear answers, a revised delivery date, or any real solution. It feels like the issue is just being passed around with no urgency to resolve it. If you’re going to partner with a carrier, at the very least ensure they provide reliable tracking and proper communication. Right now, the delivery experience reflects very poorly on Mr Price. Very frustrating and disappointing experience.
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Sphesihle S
1 reviews | Active since Jan 2020
4 Dec 2025, 22:16
I have placed an ord...
I have placed an order with Mr price on the 24th of November via click + collect , worst decision ever as they use city logistics they’ve been sitting with my order for more than a week when you call to follow-up their staff seem like tgryvwrrr hired a week ago useless no propper feedback or lie just to get you off the phone I’m canceling the ride first thing tomorrow morning I never want to deal With them ever again even worse they don’t ket me collect it from their depo mxxmm what a ****ty service
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Sphesihle S
1 reviews | Active since Jan 2020
4 Dec 2025, 22:16
I have placed an ord...
I have placed an order with Mr price on the 24th of November via click + collect , worst decision ever as they use city logistics they’ve been sitting with my order for more than a week when you call to follow-up their staff seem like tgryvwrrr hired a week ago useless no propper feedback or lie just to get you off the phone I’m canceling the ride first thing tomorrow morning I never want to deal With them ever again even worse they don’t ket me collect it from their depo mxxmm what a ****ty service
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Replies (0)LP
Leoni P
1 reviews | Active since Jan 2020
16 Oct 2025, 09:51
1 bright star in a disappointing road to tracking a parcel
Sharm was on the other end of my very disappointing service from Mr Price Home. An order placed on the 26 September ..... was always "in transit' , or out on delivery . She was able to track it .. and called me back 5 times to keep me informed . Phone to say it was delivered and gave me the name of the person who signed for it . THANK YOU SHARM !!!!!!!!!!
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Leoni P
1 reviews | Active since Jan 2020
16 Oct 2025, 09:51
1 bright star in a disappointing road to tracking a parcel
Sharm was on the other end of my very disappointing service from Mr Price Home. An order placed on the 26 September ..... was always "in transit' , or out on delivery . She was able to track it .. and called me back 5 times to keep me informed . Phone to say it was delivered and gave me the name of the person who signed for it . THANK YOU SHARM !!!!!!!!!!
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Sindiswa N
1 reviews | Active since Jan 2020
2 Oct 2025, 14:13
Unacceptable Customer Service Experience Received from Mohammed and Shaam from City Logistics
I am writing to express my extreme dissatisfaction with the poor customer service I received from your team — specifically from an agent named Mohammed and a manager named Shaam. On Tuesday, 30th of October, Mohammed contacted me to arrange delivery of my parcel. I clearly stated that I would be available on Thursday, 2nd of October, for delivery. Despite this, when I followed up on Thursday morning, I was told that the delivery date had been incorrectly captured. I was then informed the parcel had been "loaded for delivery" that same day — which gave me some hope the issue would be resolved. However, the follow-up experience was a disaster. I had to keep calling in myself, as Mohammed repeatedly promised to call me back with feedback but never did. When I finally got through to him again, I was shocked to be told I was being "pushy" — this, after paying for my order and having to chase updates for hours. This was not only unprofessional, but completely inappropriate and dismissive. I then requested to speak to a manager, expecting the matter to be taken seriously. Unfortunately, the manager, Shaam, was equally unhelpful. She couldn’t provide any clear information or an ETA for the driver, simply stating the driver "has a lot of deliveries" and "he’s assembling." This is unacceptable, especially considering the delays and miscommunication I had already endured. This has been one of the worst customer service experiences I’ve ever had. I was not only failed by your team multiple times, but also disrespected in the process. I expect an official apology, clarity on where my parcel is, and assurance that your team will be held accountable for this experience. I hope to hear back from someone more competent and empowered to resolve this issue appropriately.
Helpful (0)
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Sindiswa N
1 reviews | Active since Jan 2020
2 Oct 2025, 14:13
Unacceptable Customer Service Experience Received from Mohammed and Shaam from City Logistics
I am writing to express my extreme dissatisfaction with the poor customer service I received from your team — specifically from an agent named Mohammed and a manager named Shaam. On Tuesday, 30th of October, Mohammed contacted me to arrange delivery of my parcel. I clearly stated that I would be available on Thursday, 2nd of October, for delivery. Despite this, when I followed up on Thursday morning, I was told that the delivery date had been incorrectly captured. I was then informed the parcel had been "loaded for delivery" that same day — which gave me some hope the issue would be resolved. However, the follow-up experience was a disaster. I had to keep calling in myself, as Mohammed repeatedly promised to call me back with feedback but never did. When I finally got through to him again, I was shocked to be told I was being "pushy" — this, after paying for my order and having to chase updates for hours. This was not only unprofessional, but completely inappropriate and dismissive. I then requested to speak to a manager, expecting the matter to be taken seriously. Unfortunately, the manager, Shaam, was equally unhelpful. She couldn’t provide any clear information or an ETA for the driver, simply stating the driver "has a lot of deliveries" and "he’s assembling." This is unacceptable, especially considering the delays and miscommunication I had already endured. This has been one of the worst customer service experiences I’ve ever had. I was not only failed by your team multiple times, but also disrespected in the process. I expect an official apology, clarity on where my parcel is, and assurance that your team will be held accountable for this experience. I hope to hear back from someone more competent and empowered to resolve this issue appropriately.
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Sanele X
1 reviews | Active since Jan 2020
5 Sept 2025, 19:05
Cruelty that City logistics does
I was assaulted by one of thier employees at clicks Ulundi and they are protecting thier employee and they are treating me like sack, am a woman beaten by a man I don’t even know in day light the man works at city logistics
Helpful (0)
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Sanele X
1 reviews | Active since Jan 2020
5 Sept 2025, 19:05
Cruelty that City logistics does
I was assaulted by one of thier employees at clicks Ulundi and they are protecting thier employee and they are treating me like sack, am a woman beaten by a man I don’t even know in day light the man works at city logistics
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MP W
1 reviews | Active since Jan 2020
21 Jul 2025, 08:30
Inefficient, Unreliable, and Completely ***********
City Logistics has provided the worst delivery experience I have ever encountered. My order was collected from House & Home on 14th July and has still not arrived to me on the 21st of July. Instead of delivering it to my correctly provided address (less than 50km from the Brackenfell store), the order was sent to George, which is over 400km away. How does a courier company manage to reroute an order to an entirely wrong city, despite having the correct delivery address, town, and postal code? It shows complete disregard for accuracy, professionalism, and customer experience. I have had to cancel meetings, delay work, and miss an important event on a Saturday (wherein they promised to make a special delivery), all because City Logistics could not do the bare minimum: deliver a package to the correct place, on time. Even after escalating the issue, there was no urgency to fix the mistake. I was told only this morning, 21st July, that the order is “now” leaving George, more than a week after it was collected. Then why on earth did you assure me that it would be delivered on Thursday, then Friday, then another promise for a special delivery on Saturday if the package is still in George??? I strongly urge businesses to reconsider using City Logistics as a delivery partner. They have no respect for customers' time, schedules, or service expectations.
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MP W
1 reviews | Active since Jan 2020
21 Jul 2025, 08:30
Inefficient, Unreliable, and Completely ***********
City Logistics has provided the worst delivery experience I have ever encountered. My order was collected from House & Home on 14th July and has still not arrived to me on the 21st of July. Instead of delivering it to my correctly provided address (less than 50km from the Brackenfell store), the order was sent to George, which is over 400km away. How does a courier company manage to reroute an order to an entirely wrong city, despite having the correct delivery address, town, and postal code? It shows complete disregard for accuracy, professionalism, and customer experience. I have had to cancel meetings, delay work, and miss an important event on a Saturday (wherein they promised to make a special delivery), all because City Logistics could not do the bare minimum: deliver a package to the correct place, on time. Even after escalating the issue, there was no urgency to fix the mistake. I was told only this morning, 21st July, that the order is “now” leaving George, more than a week after it was collected. Then why on earth did you assure me that it would be delivered on Thursday, then Friday, then another promise for a special delivery on Saturday if the package is still in George??? I strongly urge businesses to reconsider using City Logistics as a delivery partner. They have no respect for customers' time, schedules, or service expectations.
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