CL
City Logistics
Claimed Business
CL
City Logistics
Claimed Business
8 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, City Logistics faces severe criticism for consistently late and misrouted deliveries, often taking weeks instead of days. Customers report parcels sent to wrong cities, repeated false delivery promises, and a lack of accountability from staff and managers. Phone follow-ups frequently yield unhelpful responses, broken callback promises, and dismissive attitudes. One reviewer praised agent Sharm for proactive communication and tracking, but this stands as a rare exception. Partnerships with retailers like Mr Price, Homechoice, and House & Home are being negatively impacted by these recurring service failures.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.5|8 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About City Logistics
Based on recent customer reviews, City Logistics faces severe criticism for consistently late and misrouted deliveries, often taking weeks instead of days. Customers report parcels sent to wrong cities, repeated false delivery promises, and a lack of accountability from staff and managers. Phone follow-ups frequently yield unhelpful responses, broken callback promises, and dismissive attitudes. One reviewer praised agent Sharm for proactive communication and tracking, but this stands as a rare exception. Partnerships with retailers like Mr Price, Homechoice, and House & Home are being negatively impacted by these recurring service failures.
City Logistics has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked City Logistics across 75 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Sphesihle S
1 reviews | Active since Jan 2020
4 Dec 2025, 22:16
I have placed an ord...
I have placed an order with Mr price on the 24th of November via click + collect , worst decision ever as they use city logistics they’ve been sitting with my order for more than a week when you call to follow-up their staff seem like tgryvwrrr hired a week ago useless no propper feedback or lie just to get you off the phone I’m canceling the ride first thing tomorrow morning I never want to deal With them ever again even worse they don’t ket me collect it from their depo mxxmm what a ****ty service
Helpful (0)
|Replies (0)SS
Sphesihle S
1 reviews | Active since Jan 2020
4 Dec 2025, 22:16
I have placed an ord...
I have placed an order with Mr price on the 24th of November via click + collect , worst decision ever as they use city logistics they’ve been sitting with my order for more than a week when you call to follow-up their staff seem like tgryvwrrr hired a week ago useless no propper feedback or lie just to get you off the phone I’m canceling the ride first thing tomorrow morning I never want to deal With them ever again even worse they don’t ket me collect it from their depo mxxmm what a ****ty service
0
Replies (0)LP
Leoni P
1 reviews | Active since Jan 2020
16 Oct 2025, 09:51
1 bright star in a disappointing road to tracking a parcel
Sharm was on the other end of my very disappointing service from Mr Price Home. An order placed on the 26 September ..... was always "in transit' , or out on delivery . She was able to track it .. and called me back 5 times to keep me informed . Phone to say it was delivered and gave me the name of the person who signed for it . THANK YOU SHARM !!!!!!!!!!
Helpful (0)
|Replies (0)LP
Leoni P
1 reviews | Active since Jan 2020
16 Oct 2025, 09:51
1 bright star in a disappointing road to tracking a parcel
Sharm was on the other end of my very disappointing service from Mr Price Home. An order placed on the 26 September ..... was always "in transit' , or out on delivery . She was able to track it .. and called me back 5 times to keep me informed . Phone to say it was delivered and gave me the name of the person who signed for it . THANK YOU SHARM !!!!!!!!!!
0
Replies (0)SN
Sindiswa N
1 reviews | Active since Jan 2020
2 Oct 2025, 14:13
Unacceptable Customer Service Experience Received from Mohammed and Shaam from City Logistics
I am writing to express my extreme dissatisfaction with the poor customer service I received from your team — specifically from an agent named Mohammed and a manager named Shaam. On Tuesday, 30th of October, Mohammed contacted me to arrange delivery of my parcel. I clearly stated that I would be available on Thursday, 2nd of October, for delivery. Despite this, when I followed up on Thursday morning, I was told that the delivery date had been incorrectly captured. I was then informed the parcel had been "loaded for delivery" that same day — which gave me some hope the issue would be resolved. However, the follow-up experience was a disaster. I had to keep calling in myself, as Mohammed repeatedly promised to call me back with feedback but never did. When I finally got through to him again, I was shocked to be told I was being "pushy" — this, after paying for my order and having to chase updates for hours. This was not only unprofessional, but completely inappropriate and dismissive. I then requested to speak to a manager, expecting the matter to be taken seriously. Unfortunately, the manager, Shaam, was equally unhelpful. She couldn’t provide any clear information or an ETA for the driver, simply stating the driver "has a lot of deliveries" and "he’s assembling." This is unacceptable, especially considering the delays and miscommunication I had already endured. This has been one of the worst customer service experiences I’ve ever had. I was not only failed by your team multiple times, but also disrespected in the process. I expect an official apology, clarity on where my parcel is, and assurance that your team will be held accountable for this experience. I hope to hear back from someone more competent and empowered to resolve this issue appropriately.
Helpful (0)
|Replies (0)SN
Sindiswa N
1 reviews | Active since Jan 2020
2 Oct 2025, 14:13
Unacceptable Customer Service Experience Received from Mohammed and Shaam from City Logistics
I am writing to express my extreme dissatisfaction with the poor customer service I received from your team — specifically from an agent named Mohammed and a manager named Shaam. On Tuesday, 30th of October, Mohammed contacted me to arrange delivery of my parcel. I clearly stated that I would be available on Thursday, 2nd of October, for delivery. Despite this, when I followed up on Thursday morning, I was told that the delivery date had been incorrectly captured. I was then informed the parcel had been "loaded for delivery" that same day — which gave me some hope the issue would be resolved. However, the follow-up experience was a disaster. I had to keep calling in myself, as Mohammed repeatedly promised to call me back with feedback but never did. When I finally got through to him again, I was shocked to be told I was being "pushy" — this, after paying for my order and having to chase updates for hours. This was not only unprofessional, but completely inappropriate and dismissive. I then requested to speak to a manager, expecting the matter to be taken seriously. Unfortunately, the manager, Shaam, was equally unhelpful. She couldn’t provide any clear information or an ETA for the driver, simply stating the driver "has a lot of deliveries" and "he’s assembling." This is unacceptable, especially considering the delays and miscommunication I had already endured. This has been one of the worst customer service experiences I’ve ever had. I was not only failed by your team multiple times, but also disrespected in the process. I expect an official apology, clarity on where my parcel is, and assurance that your team will be held accountable for this experience. I hope to hear back from someone more competent and empowered to resolve this issue appropriately.
0
Replies (0)SX
Sanele X
1 reviews | Active since Jan 2020
5 Sept 2025, 19:05
Cruelty that City logistics does
I was assaulted by one of thier employees at clicks Ulundi and they are protecting thier employee and they are treating me like sack, am a woman beaten by a man I don’t even know in day light the man works at city logistics
Helpful (0)
|Replies (0)SX
Sanele X
1 reviews | Active since Jan 2020
5 Sept 2025, 19:05
Cruelty that City logistics does
I was assaulted by one of thier employees at clicks Ulundi and they are protecting thier employee and they are treating me like sack, am a woman beaten by a man I don’t even know in day light the man works at city logistics
0
Replies (0)MW
MP W
1 reviews | Active since Jan 2020
21 Jul 2025, 08:30
Inefficient, Unreliable, and Completely ***********
City Logistics has provided the worst delivery experience I have ever encountered. My order was collected from House & Home on 14th July and has still not arrived to me on the 21st of July. Instead of delivering it to my correctly provided address (less than 50km from the Brackenfell store), the order was sent to George, which is over 400km away. How does a courier company manage to reroute an order to an entirely wrong city, despite having the correct delivery address, town, and postal code? It shows complete disregard for accuracy, professionalism, and customer experience. I have had to cancel meetings, delay work, and miss an important event on a Saturday (wherein they promised to make a special delivery), all because City Logistics could not do the bare minimum: deliver a package to the correct place, on time. Even after escalating the issue, there was no urgency to fix the mistake. I was told only this morning, 21st July, that the order is “now” leaving George, more than a week after it was collected. Then why on earth did you assure me that it would be delivered on Thursday, then Friday, then another promise for a special delivery on Saturday if the package is still in George??? I strongly urge businesses to reconsider using City Logistics as a delivery partner. They have no respect for customers' time, schedules, or service expectations.
Helpful (0)
|Replies (0)MW
MP W
1 reviews | Active since Jan 2020
21 Jul 2025, 08:30
Inefficient, Unreliable, and Completely ***********
City Logistics has provided the worst delivery experience I have ever encountered. My order was collected from House & Home on 14th July and has still not arrived to me on the 21st of July. Instead of delivering it to my correctly provided address (less than 50km from the Brackenfell store), the order was sent to George, which is over 400km away. How does a courier company manage to reroute an order to an entirely wrong city, despite having the correct delivery address, town, and postal code? It shows complete disregard for accuracy, professionalism, and customer experience. I have had to cancel meetings, delay work, and miss an important event on a Saturday (wherein they promised to make a special delivery), all because City Logistics could not do the bare minimum: deliver a package to the correct place, on time. Even after escalating the issue, there was no urgency to fix the mistake. I was told only this morning, 21st July, that the order is “now” leaving George, more than a week after it was collected. Then why on earth did you assure me that it would be delivered on Thursday, then Friday, then another promise for a special delivery on Saturday if the package is still in George??? I strongly urge businesses to reconsider using City Logistics as a delivery partner. They have no respect for customers' time, schedules, or service expectations.
0
Replies (0)LM
Lindomuhle M
1 reviews | Active since Jan 2020
15 Jul 2025, 11:02
Pathetic service
Their service is pathetic,they don’t even deliver on time. I’ve been waiting for a parcel for over 2 weeks!!!
Helpful (0)
|Replies (0)LM
Lindomuhle M
1 reviews | Active since Jan 2020
15 Jul 2025, 11:02
Pathetic service
Their service is pathetic,they don’t even deliver on time. I’ve been waiting for a parcel for over 2 weeks!!!
0
Replies (0)LJ
Lynette J
1 reviews | Active since Jan 2020
16 Apr 2025, 03:32
I am very disappointed with City Logistics they never shipped my Mr Price Home parcel they keep saying Mr Price needs to credit me
I am very disappointed with City Logistics they never shipped my Mr Price Home parcel they keep saying Mr Price needs to credit me. It was Shipped on the 7th of April 2025 and it shows in transit still no parcel
Helpful (0)
|Replies (0)LJ
Lynette J
1 reviews | Active since Jan 2020
16 Apr 2025, 03:32
I am very disappointed with City Logistics they never shipped my Mr Price Home parcel they keep saying Mr Price needs to credit me
I am very disappointed with City Logistics they never shipped my Mr Price Home parcel they keep saying Mr Price needs to credit me. It was Shipped on the 7th of April 2025 and it shows in transit still no parcel
0
Replies (0)AA
Anne A
1 reviews | Active since Jan 2020
3 Apr 2025, 17:09
Worst ever- I feel like I’m waiting for a parcel from Temu or Shein
I ordered from Mr Price in the 22nd of March and the parcel have been with City logistics since the 25th of March till now lol, I really don’t have any words hey. I have ordered something again from the store on the 28th on the 1st of April I received a notification to collect the order. I don’t know what city logistics is doing with my package lol I really don’t know shame. Worst part is that they calling all the time to ask if the driver came for the whole week, im not supposed to go anywhere cos I’m waiting for my “delivery”
Helpful (0)
|Replies (0)AA
Anne A
1 reviews | Active since Jan 2020
3 Apr 2025, 17:09
Worst ever- I feel like I’m waiting for a parcel from Temu or Shein
I ordered from Mr Price in the 22nd of March and the parcel have been with City logistics since the 25th of March till now lol, I really don’t have any words hey. I have ordered something again from the store on the 28th on the 1st of April I received a notification to collect the order. I don’t know what city logistics is doing with my package lol I really don’t know shame. Worst part is that they calling all the time to ask if the driver came for the whole week, im not supposed to go anywhere cos I’m waiting for my “delivery”
0
Replies (0)