Tracking Stopped, Carrier Useless, No Accountability

I’m extremely disappointed with the delivery service used by Mr Price. I placed my order on 24/04/2026, and it is now well past the expected delivery date with no meaningful updates.

The last tracking update was on the 2nd of May, and since then, there has been complete silence. The carrier provides no information at all, leaving me completely in limbo with no idea where my order is or when it will arrive.

To make matters worse, the carrier provided a reference number, but when I try to use it, they are unable to locate anything. Even after sending a screenshot of the reference number, they still cannot find my order in their system. This is completely unacceptable and shows a serious lack of coordination.

Customer support keeps referring to a “technical delay,” but no one can provide clear answers, a revised delivery date, or any real solution. It feels like the issue is just being passed around with no urgency to resolve it.

If you’re going to partner with a carrier, at the very least ensure they provide reliable tracking and proper communication. Right now, the delivery experience reflects very poorly on Mr Price.

Very frustrating and disappointing experience.