REFUSING TO REFUND

I purchased a dress last week from City girl (Pine walk Centre)as a gift for my sister. Upon paying for the dress I asked the lady at the till to take me through their returns policy just in-case. She advised that the items can be returned within 7 days after the day of purchase , she went on to say that it would be written on the slip. I did check on the slip if it was written as she had said it would be and then I left.

My sister did not like the dress and had already brought herself a dress for the function she will be attending soon.

I tried to return the dress and was stopped by the security guard, stating that they do not refund but only do exchanges. I told him that this is not what I had been told by the lady who assisted me at the till and also that what he is saying is not what is stated on the slip or anywhere in the store. They are Liars & crooks.

I do not wish to exchange it for anything but would like a refund.