THRIVE ON APPLLING SERVICE GO TO CITY GIRL OVERPORT

I had the most dreadful experience at City Girl OVERPORT while shopping with my daughter for her matric dance dress. Everything started off fine as she was trying on dresses, but when I went to pay for a pair of pants I found, it turned into a nightmare. There were two Indian ladies ahead of me at the counter, who placed their items down and continued shopping. Despite being next in line, the person behind the counter completely ignored me, rummaging through her handbag for cash instead. When I tried to comment on the poor service, she looked straight at me and carried on with her own business. Then, another lady rudely cut in front of me, I promptly told her I was in the queue, and even though the counter attendant saw this, she still didn't acknowledge me nor the other customer. Fed up, I threw the item down and walked out, only to watch in disbelief as the counter attendant immediately started helping the woman who had cut in front of me. Upon returning to ask why I was ignored, I was told that the counter attendant thought I was waiting for someone, despite my daughter standing right next to me in line. When I requested to speak to the manager, I was shocked to learn that the person causing me so much frustration was, in fact, the manager. Can you believe that? I ended up spending my hard-earned money to support such appalling behavior from the staff. And when I threatened to call head office to complain, the manager had the audacity to ask why. So, my question to City Girl is this: do you hire staff specifically to mistreat your customers? Because if so, sign me up—I could certainly give your customers the same terrible treatment I received.