Disappointing Service

In the area where I live we had new electric meter boxes installed, no prior notification that this would be taking place on this day was received and a lot of people in my area were not aware and some were at work when this was being done, those that were not home had to struggle to get their meters replaced. The worst former was having the electric technicians just coming into my house with no explanation as to what they were there to do and why. They just asked for my meter number and went outside, I had to go after then to ask what was going on and even then no clear explanation was given. They advised that once the new meters are registered we would then receive back the electric units we had on the old meters but to this day this has not happened and a lot of the people have been struggling as they have had to buy more electricity as most, including myself had recently bought a big amount of electric units for the month. I again have had to keep calling the municipality to find out when and how we will be reimbursed for these units amd it was only yesterday where I was told they would be visiting the area this Thursday to attend to this. This has been a major inconvenience not just to me but to the whole area. Very disappointed.