Electricity feed cut

The electricity connection to our property was cut by Elex Khanyisa at approximately 16:00 yesterday.

There was no notification received from the COCT. It is requested that the COCT provide reasons for this drastic step. The residence has been occupied for 22 years, during which time the accounts were always settled in full. Would it not be reasonable to inform the residents of such a drastic step - irrespective of the cause?

The incident was reported on 14 April 2025 at 18:33. The electronic messaging service did function but no reply was received from COCT water and electricity channel. The COCT had to contacted telephonically at 20:22 in order to obtain a response. A ref no number was allocated: 9119699561. A different contractor was sent out to attend to the power feed. The resident was then informed that the feed was 'tagged' by Elex Khanyisa. Upon enquiry, the resident was informed that mail was dropped in the mailbox. The mail was retrieved (with full names on the letter - POPI act) and it was established that the COCT contractor attempted to gain access to the property on 14 March. The resident then contacted the responsible company but no response was received.

The resident therefore was not informed of the project installation of prepaid meters and it is evident that poor management is AGAIN underway.

Recent history by actions from COCT proves that it is poorly managed:

On 5 March this residence reported a water supply problem. Two days later it was established that the water meter was faulty. Many telephone calls and time was lost through bad management by COCT. The water meter was finally replaced after 4 days without water. The new technology water meters could not be maintained by the COCT Tree and branch cutting - A contractor by the COCT about 2 years ago. The resident raised issues with the COCT and the resident was then informed to engage the contractor himself. The contractor was rude and ignored the requests from the resident. Supervision was not done by the COCT. During the fiber project, Vumatel was appointed as the contractor. The contractor was informed by the resident of a plan for installation on the property. One problem after the other ensued (no plan, paving, grass). The resident had to drill, grind, plaster, paint and completed the channeling himself.

As can be noted from the recent history, the COCT is incapable of managing projects. It is also evident that new technology can not be maintained.

It is requested that the electricity feed be restored until an amicable solution can be sourced between COCT and the resident—that is, if the COCT is capable.