Active since Feb 2012
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17 reviews1 month ago
Vodacom connectivity
Connectivity, Numerous calls were logged over more than a decade. Telephone calls are dropped frequently. One conversation diminishes to "Hello, hallo can you hear me all the time?" This state of affairs is utterly frustrating, especially when the main purpose of a telephonic conversation ceases to exist. Internet connectivity is just as poor. The consequence was that another service provider had to be utilised and the Vodacom internet contract was not renewed. The abovementioned issues have been raised at two different sites.
106 replies
12 months ago
*********** electrical contractor
1. Please understand that this household has a relationship with the COCT ONLY. This household has no direct relationship with the contractors appointed by the City. Therefore the contractors appointed are under the jurisdiction and CONTROL of the COCT. 2. Paragraph 1 implies bmo work ethic that should the COCT require functions to be outsourced to such contractors, the COCT should inform their clients accordingly. Emails, contact numbers (SMS, telephone calls, etc.) from unknown "companies" are ignored for security reasons! 3. Paragraph 2 has not been adhered to, and therefore it is derived that work ethic is not a priority to COCT. 4. The consequence is that misinformation is the order of the day and the control aspect of this electrical installation is transferred to the contractor (Elex Khanyisa) and in shambles. It is evident from dealings with the contractor that are unable to administer and manage this installation. An SMS was received yesterday afternoon "confirming an appointment for Tuesday, 23 April." The date and weekday do not correspond. A response was sent in response to request their plan for the installation. No response was received. The company was then telephonically contacted this morning to inquire. (Please note that this household had no appointment with the contractor.) This household's information (name, contact number, address) was incorrect. The administrator also acknowledged that the SMS was incorrect. The call was ended because of incompetence. To ACR Clayton 5. SANS 10142-1: Which edition is referred to? Please also stipulate which paragraphs with specifications are applicable? 6. The arrangement with the contractor was to find a solution together with the owner to the restricted space. To date, this arrangement has not been honored. Please be aware that the dwelling is approximately 50 plus years old and in the 22 years that this household owned the dwelling, it is the first time ever that a contractor described the DB installation as "non-compliant." One of the contractors workers agreed with a workable solution during their visit on 15 April. Their objectivity is therefore questionable and points to incompetence. 7. There is no obstruction as "claimed" by the contractor. 8. The consequence (refer to paragraphs 2-3) is then that the COCT being misled by the contractor and the COCT's lack of control of contractors. 9. Furthermore, if the COCT wants to change it's bylaws, seen together with the amendments to the SANS regulations, then the rate-payer's rights must also be protected - fairness and reasonableness. These two criteria serve a higher priority than a bylaw. To Lethu Qati 10. The information PLUS confirmation of Elex Khanyisa as the COCT's approved installer of prepaid electricity meters should have been conducted at the initiation point. The confirmation of an electrical contractor only after a supply cut, numerous contact sessions and emails is utterly unprofessional! 11. It is furthermore suggested that the COCT have a sincere management forum where it can establish what cause and whom it serves with reference to the Batho Pele principles. It seems from your email (par 5) that the contractor's side was prioritised above that of your constituents. The tone of your email is therefore not appreciated - also refer to paragraph 2. To the COCT office bearers and Elex Khanyisa 12. All communication will henceforth be conducted per email. An audit trail will be established for future reference. 13. One of each institution may contact the owner per email stating their business. 14. Appointments will be requested and confirmed by email. 15. Any damages or alterations pertaining to this electrical installation will be for the COCT's account. 16. Contractors will be supervised. An installation plan is awaited. The mandatory requirement for an electrical prepaid meter should be MANAGED. Please refer to the definition of management and institute monitoring and controls. It is with great disappointment that this communication is sent to the COCT. The City's contractors never fail to disappoint (refuse collection, recycling, tree fellers, and fiber installers), and the consumer is left with the consequences and bills. Failure to comply with the abovementioned rules will lead to an intolerable situation. Please establish and commit to an acceptable work ethic to the best of your ability to avoid further strife.
0 replies
12 months ago
Management of electrical installation
1. Please understand that this household has a relationship with the COCT ONLY. This household has no direct relationship with the contractors appointed by the City. Therefore the contractors appointed are under the jurisdiction and CONTROL of the COCT. 2. Paragraph 1 implies bmo work ethic that should the COCT require functions to be outsourced to such contractors, the COCT should inform their clients accordingly. Emails, contact numbers (SMS, telephone calls, etc.) from unknown "companies" are ignored for security reasons! 3. Paragraph 2 has not been adhered to, and therefore it is derived that work ethic is not a priority to COCT. 4. The consequence is that misinformation is the order of the day and the control aspect of this electrical installation is transferred to the contractor (Elex Khanyisa) and in shambles. It is evident from dealings with the contractor that are unable to administer and manage this installation. An SMS was received yesterday afternoon "confirming an appointment for Tuesday, 23 April." The date and weekday do not correspond. A response was sent in response to request their plan for the installation. No response was received. The company was then telephonically contacted this morning to inquire. (Please note that this household had no appointment with the contractor.) This household's information (name, contact number, address) was incorrect. The administrator also acknowledged that the SMS was incorrect. The call was ended because of incompetence. To ACR Clayton 5. SANS 10142-1: Which edition is referred to? Please also stipulate which paragraphs with specifications are applicable? 6. The arrangement with the contractor was to find a solution together with the owner to the restricted space. To date, this arrangement has not been honored. Please be aware that the dwelling is approximately 50 plus years old and in the 22 years that this household owned the dwelling, it is the first time ever that a contractor described the DB installation as "non-compliant." One of the contractors workers agreed with a workable solution during their visit on 15 April. Their objectivity is therefore questionable and points to incompetence. 7. There is no obstruction as "claimed" by the contractor. 8. The consequence (refer to paragraphs 2-3) is then that the COCT being misled by the contractor and the COCT's lack of control of contractors. 9. Furthermore, if the COCT wants to change it's bylaws, seen together with the amendments to the SANS regulations, then the rate-payer's rights must also be protected - fairness and reasonableness. These two criteria serve a higher priority than a bylaw. To Lethu Qati 10. The information PLUS confirmation of Elex Khanyisa as the COCT's approved installer of prepaid electricity meters should have been conducted at the initiation point. The confirmation of an electrical contractor only after a supply cut, numerous contact sessions and emails is utterly unprofessional! 11. It is furthermore suggested that the COCT have a sincere management forum where it can establish what cause and whom it serves with reference to the Batho Pele principles. It seems from your email (par 5) that the contractor's side was prioritised above that of your constituents. The tone of your email is therefore not appreciated - also refer to paragraph 2. To the COCT office bearers and Elex Khanyisa 12. All communication will henceforth be conducted per email. An audit trail will be established for future reference. 13. One of each institution may contact the owner per email stating their business. 14. Appointments will be requested and confirmed by email. 15. Any damages or alterations pertaining to this electrical installation will be for the COCT's account. 16. Contractors will be supervised. An installation plan is awaited. The mandatory requirement for an electrical prepaid meter should be MANAGED. Please refer to the definition of management and institute monitoring and controls. It is with great disappointment that this communication is sent to the COCT. The City's contractors never fail to disappoint (refuse collection, recycling, tree fellers, and fiber installers), and the consumer is left with the consequences and bills. Failure to comply with the abovementioned rules will lead to an intolerable situation. Please establish and commit to an acceptable work ethic to the best of your ability to avoid further strife.
0 replies
12 months ago
Electricity feed cut
The electricity connection to our property was cut by Elex Khanyisa at approximately 16:00 yesterday. There was no notification received from the COCT. It is requested that the COCT provide reasons for this drastic step. The residence has been occupied for 22 years, during which time the accounts were always settled in full. Would it not be reasonable to inform the residents of such a drastic step - irrespective of the cause? The incident was reported on 14 April 2025 at 18:33. The electronic messaging service did function but no reply was received from COCT water and electricity channel. The COCT had to contacted telephonically at 20:22 in order to obtain a response. A ref no number was allocated: 9119699561. A different contractor was sent out to attend to the power feed. The resident was then informed that the feed was 'tagged' by Elex Khanyisa. Upon enquiry, the resident was informed that mail was dropped in the mailbox. The mail was retrieved (with full names on the letter - POPI act) and it was established that the COCT contractor attempted to gain access to the property on 14 March. The resident then contacted the responsible company but no response was received. The resident therefore was not informed of the project installation of prepaid meters and it is evident that poor management is AGAIN underway. Recent history by actions from COCT proves that it is poorly managed: On 5 March this residence reported a water supply problem. Two days later it was established that the water meter was faulty. Many telephone calls and time was lost through bad management by COCT. The water meter was finally replaced after 4 days without water. The new technology water meters could not be maintained by the COCT Tree and branch cutting - A contractor by the COCT about 2 years ago. The resident raised issues with the COCT and the resident was then informed to engage the contractor himself. The contractor was rude and ignored the requests from the resident. Supervision was not done by the COCT. During the fiber project, Vumatel was appointed as the contractor. The contractor was informed by the resident of a plan for installation on the property. One problem after the other ensued (no plan, paving, grass). The resident had to drill, grind, plaster, paint and completed the channeling himself. As can be noted from the recent history, the COCT is incapable of managing projects. It is also evident that new technology can not be maintained. It is requested that the electricity feed be restored until an amicable solution can be sourced between COCT and the resident—that is, if the COCT is capable.
0 replies
17 months ago
Brolink work ethics
1. I was informed by the approved repairer on 25 November that a "second-hand rear bumper was authorised for my vehicle and that they are currently seeing if their local suppliers can assist with either a good used part or an alternative part." 2. I requested (per email attached) the assessor to contact me since I am not satisfied with the authorisation. 3. I then attempted to contact the assessor, Mr Strydom, yesterday telephonically since no reply was received. 4. I had to phone five times since the line was cut every time the call was forwarded. 5. An explanation was finally issued by a colleague of Mr Strydom that an OEM part would only be authorised if the vehicle was still under warranty. 6. I am frustrated by a few factors: The work ethics from Brolink. Their service is surely questionable! I have still not received a reply from Mr Strydom even after his colleague "inboxed" him. It is comfortable to put our blinkers on and issue an instruction to repair an out of warranty vehicle with second-hand or maybe even pirate parts. The vehicle is out of warranty only by a few months! Surely, there were other options available to the assessor and the approved repairer. The assessor also could have informed the client BEFORE a repair is authorised by him. Decent work ethics determines that a reasonable person will communicate any changes to quote directly affecting the owner. It is not expected that a relationship should be established - only an (one) email was received from Brolink. I am therefore not authorising nor am I comfortable with Brolink. Any excuse will also not be entertained. PS: It is becoming the norm in SA that agreements are pushed down the consumer's throat. During the past 21 years, I have only appointed one contractor that did not cause problems.
56 replies
30 months ago
ABSA Insurance service
I have submitted a claim (no: 4585061) and proactively also submitted all evidence per email on 13 October 2023. No response has been received!
131 replies
31 months ago
No service
No service! Canney should not work for a living. Highly unprofessional - not that this business will know the definition.
0 replies
41 months ago
Vodacom airtime and data not allocated
1-35893223950783 dated 2022/11/12 Good day The contract was upgraded on 29 April 2022 to a Red Flexi 130 and my son (still in high school is utilising this account). This forceful upgrade included airtime and 5 Gig data promotional because of the transaction conducted telephonically. The first problem, as usual, was that the promotional data does not reflect on the account. This problem was encountered numerous times before! This implies that if a problem occurs, the user has nothing to fall back on. The call number stated above was logged after my son reported that the 1. airtime and 2. data was not loaded since the beginning of November 2022. The call was logged by Evelyn. Then on 15 November a sms was received stating that 2Gig promotional data was activated. Nothing was mentioned about the airtime issue! Vodacom's customer care (Yonella) was contacted again and she attempted to rectify the issue but acknowledged that she could not succeed. I was transferred from consultant to consultant. At some stage the background party ensuing in the background also became too loud - to such an extent that I had to request the consultant to reduce the noise level on numerous occasions. And so the situation continued without rectification until nothing resulted during the past two weeks and Vodacom "disappeared". Would it be possible to step up and be professional? Will it be possible for Vodacom to acknowledge that their conduct is unprofessional? Will it be possible to put measures in place to rectify problem scenario's the first time? Will it be possible to rectify this problem? Vodacom's service is seriously lacking and leaves much to be desired!
264 replies
48 months ago
Unauthorized and unlawful debit order
My bank account has been debited (debit order of R201) at the end of March 2022 without permission, authority or signing of any contract/documents. The company is not recognized and I have had no dealings with Comit Technologies! This is a serious violation of the Consumer Protection Act. I have tried to call Comit Technologies yesterday (2022/04/25) - the person that answered the call forwarded me to customer service and then the call is ended. I find this very suspicious and this should be reported to the Consumer Protection Act and the banks Fraud Hotline as well as a Public Warning.
0 replies
50 months ago
Vodacom service excellence
On the 18th of January, Robin from Vodacom technical contacted me and I attempted to remedy the internet reception issue. The result however was that he would recommend that I be released from the contract without penalties. I am still not in favor of this alternative since I remain a LOYAL Vodacom customer (4 contracts with Vodacom). I unfortunately then had to research other internet options because of the reception issue. I then signed up with a different internet company and I am extremely satisfied after trials were ran for weeks now. On 30 Jan 2022, Vodacom cancellations department was contacted to cancel the internet contract. It was discovered that Robin never made the recommendation, the telephone call was eventually cut by Vodacom and the consultant never returned my call! Vodacom's service is very weak and it is getting worse by the day. Numerous service requests were logged and calls made by me to remedy the reception issues. I am extremely disappointed in Vodacom's service. I sincerely hope that the managerial staff can remedy the image of the company. Consequently Vodacom cancellations department was contacted on 6 Feb, 2 Feb, 31 Jan (6 times) - with always the same reply - back office, back office, back office, back office, back office, back office, back office, back office, back office, back office, and someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me, someone from management will contact me. Nothing and no contact has been established from Vodacom! Every time I spend at least half an hour on the line! On 2022/02/13, I went in to a Vodashop and Cellucity - just to establish that there is no cancellation processed on the system and that there is nothing that the personnel can assist me with! On 16 February I finally received a telephone call and response from customer care that stipulates the following: "Good Day Thank you for your email and taking my call today on ***********. I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced. This is certainly not in line with Vodacom’s aim in achieving service excellence. As per our discussion, we have requested that the consultant (Robin) who you have spoken in regards to your Network query reference 1-35264129806242 make urgent contact and provide feedback and resolution. In addition we also requested that management intervene. Thank you for your continued patience. Are you happy with the way I assisted you today? You might get an sms from Vodacom asking you to rate the level of service I have provided. We would appreciate if you could provide your feedback. Here are some of Vodacom’s easy-to-use self-service channels available to you: My Vodacom App Vodacom Portal (www.vodacom.co.za) WhatsApp TOBI (0820098624) USSD *135# Regards Sebastian Dreyer Customer Care eService Team Then on 2022/02/22 a technician from Radio section arrived at my residence. For what reason is still not clear since I have experienced internet connectivity issues for years! Then on 2022/02/25, Vodacom upgrades contacts me telephonically to inform me that I am due for an upgrade on all three contracts - which was an outright lie. I totally lost my sense of humour for the ignorance and utter shameless approach of Vodacom! Apparently this conversation was recorded. The lack of service is amazing and the lack commitment even worse!!!! PS: I still need to cancel the internet contract!
106 replies
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1 (5.882352941176471%)
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16 (94.11764705882354%)