CT
Cape Town Appliances
Unclaimed Business
CT
Cape Town Appliances
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
100
Recommended: Very Likely
Review Distribution
3|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(100%)
2(0%)
1(0%)
5(0%)
4(0%)
3(100%)
2(0%)
1(0%)
Frequently Asked Questions About Cape Town Appliances
Cape Town Appliances has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Cape Town Appliances across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAF
Anna F
1 reviews | Active since Jan 2020
29 Jul 2025, 06:41
Disappointed with customer service
My Whirlpool large fridge/freezer was collected from me, for repair on Saturday 26 July 2025. I was promised to be emailed a repair quotation prior to collection but still have had no contact from Cape Town Appliances. I paid Junior R748.00 just for his call out, to assess the appliance: Inv 74976. The website Chat to us doesn't work!
Helpful (0)
|Replies (0)AF
Anna F
1 reviews | Active since Jan 2020
29 Jul 2025, 06:41
Disappointed with customer service
My Whirlpool large fridge/freezer was collected from me, for repair on Saturday 26 July 2025. I was promised to be emailed a repair quotation prior to collection but still have had no contact from Cape Town Appliances. I paid Junior R748.00 just for his call out, to assess the appliance: Inv 74976. The website Chat to us doesn't work!
0
Replies (0)hZ
healer Z
1 reviews | Active since Jan 2020
6 Dec 2024, 06:38
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Helpful (0)
|Replies (0)hZ
healer Z
1 reviews | Active since Jan 2020
6 Dec 2024, 06:38
Bring back lost ***** +278336216186 # Traditional healer ± Love spells * sangoma
Bring back lost ***** +278336216186 # Traditional healer ± Love spells * sangoma +27836216186-My psychic abilities may help you answer and resolve many unanswered questions. I specialize in helping women and men from all walks of life with these matters. I work mainly with active spells - spells directed out, to bring about a desired event or to affect someone else.
0
Replies (0)A
KH
Kariema H
1 reviews | Active since Jan 2020
15 Sept 2022, 15:54
Great service
Saturday the 10th of September I went to cape town appliances to purchase a fridge.I thought it would a painful process but due to great efficient staff and great delivery guy services I found the perfect beautiful fridge.and it was delivered to my house the same day.how great is that .thank you cape town appliances for the excellent service I'll be back to buy my even soon ...
Helpful (0)
|Replies (0)KH
Kariema H
1 reviews | Active since Jan 2020
15 Sept 2022, 15:54
Great service
Saturday the 10th of September I went to cape town appliances to purchase a fridge.I thought it would a painful process but due to great efficient staff and great delivery guy services I found the perfect beautiful fridge.and it was delivered to my house the same day.how great is that .thank you cape town appliances for the excellent service I'll be back to buy my even soon ...
0
Replies (0)MV
Marna V
1 reviews | Active since Jan 2020
8 Nov 2021, 13:57
If only they'd APPLY themselves!
What a pity I had to award this incompetent company a star. Rude and unfriendly service is what you can expect IF you are lucky enough to get hold of anyone. The left hand and the right have long since stopped communicating over there. I won't recommend them to my worst enemy.
Helpful (0)
|Replies (0)MV
Marna V
1 reviews | Active since Jan 2020
8 Nov 2021, 13:57
If only they'd APPLY themselves!
What a pity I had to award this incompetent company a star. Rude and unfriendly service is what you can expect IF you are lucky enough to get hold of anyone. The left hand and the right have long since stopped communicating over there. I won't recommend them to my worst enemy.
0
Replies (0)WA
Wafeeqah A
1 reviews | Active since Jan 2020
16 Mar 2021, 08:25
Terrible service
It saddens me to resort to this way on social media but I can’t sit back any longer. I have to express the disgust in the service I have received from Cape Town Appliances in Montegue Gardens, I do realize they come highly recommended but unfortunately not from me any longer. I bought an Elba oven, a very limited edition at that (which I really really loved), in August 2020 – at the time of purchase my kitchen was still being renovated so it stood wrapped until it was ready to be placed in the kitchen. In September when plugging the unit in, the units 2 gas stove plates were not working and I called the store, they were quick to call the technician out and he checked out the unit and explained that the 2 plates are not working as the bars had shifted and that he would say they should replace it. The onsite repair guys didn’t like this and question how can the technician tell me this. Anyways they collected the unit (gave me a loan unit in the meantime as I run a business which I depend highly on the oven and that I couldn’t be without a stove/oven) and had it fixed – I was a bit sceptical in taking the same unit again as it was now a repaired unit which I paid so much for. I was promised by the sales guy he would source me another unit and that I shouldn’t worry I must just be patient as they get in all the time. He gave me dates every time when stock was to arrive but never called me and I would call back 2 days after that date he had told me but with no stock arrival. I started to worry and asked the sales person what does he think will they be getting stock if I should just take the original unit or the other red unit on the floor – he replied “don’t take something you don’t really want we will get you a other unit don’t stress” I was a few times in the area and popped in at the store to check stock and there was nothing and the salesman even showed me my original unit is hidden at the back on the floor in case. 7 January 2021 came and I got tired of waiting and wanted my kitchen to be complete with the correct unit so I called in again to inquire whats happening with my oven and to be told they don’t have any stock and that the boss said to give me my money back because a loan stove cannot be out this long. This angered me so much then I asked what about my original oven I will rather take that 1 again and only to be told they sold it already. To my thinking I would say that this is illegal of them to have sold that unit as I have not yet been sorted out as yet. He just told me there is nothing he can do for me. I put the phone down and had to calm down first. 2days had passed and then I called back to speak to the manager only to be told that the manager hasn’t been in to work for the year his still on leave, so how did the manager tell the salesman that he must return my money. Weeks went by and I got hold of the manager and he seemed upset at the situation and told me I shouldn’t deal with that salesman he would get someone else on my case. I waited for that salesman to call me and got no response and 2 weeks later again I called to speak to the other salesman and he knew nothing about the situation and he listened to everything and he agreed that my original oven shouldn’t have been sold till I was sorted out. He said he would investigate and let me know, last week when calling him again to check in whats happening he told me there is no stock yet. And that was it, never heard from no one again – now I am in a situation where I need a other stove using this loan stove is nothing to what I wanted and prepared to have paid so much for. And prices has since increased now and looking at other units its going to cost me so much more. Its like no one cares about what they have done to us, the original oven I bought was a limited vintage oven from Elba that has been discontinued so I cant even get it anywhere. Back and fourth to the store and calls to follow up with no answers this is pathetic to say the least – the inconvenience and frustration. I have bought other things from the store but this is the first time I have received this terrible service and no one seems to care. There is no pride in being CT’s no1 discount appliance store and the team was never ready to assist as they claim on the website.
Helpful (0)
|Replies (0)WA
Wafeeqah A
1 reviews | Active since Jan 2020
16 Mar 2021, 08:25
Terrible service
It saddens me to resort to this way on social media but I can’t sit back any longer. I have to express the disgust in the service I have received from Cape Town Appliances in Montegue Gardens, I do realize they come highly recommended but unfortunately not from me any longer. I bought an Elba oven, a very limited edition at that (which I really really loved), in August 2020 – at the time of purchase my kitchen was still being renovated so it stood wrapped until it was ready to be placed in the kitchen. In September when plugging the unit in, the units 2 gas stove plates were not working and I called the store, they were quick to call the technician out and he checked out the unit and explained that the 2 plates are not working as the bars had shifted and that he would say they should replace it. The onsite repair guys didn’t like this and question how can the technician tell me this. Anyways they collected the unit (gave me a loan unit in the meantime as I run a business which I depend highly on the oven and that I couldn’t be without a stove/oven) and had it fixed – I was a bit sceptical in taking the same unit again as it was now a repaired unit which I paid so much for. I was promised by the sales guy he would source me another unit and that I shouldn’t worry I must just be patient as they get in all the time. He gave me dates every time when stock was to arrive but never called me and I would call back 2 days after that date he had told me but with no stock arrival. I started to worry and asked the sales person what does he think will they be getting stock if I should just take the original unit or the other red unit on the floor – he replied “don’t take something you don’t really want we will get you a other unit don’t stress” I was a few times in the area and popped in at the store to check stock and there was nothing and the salesman even showed me my original unit is hidden at the back on the floor in case. 7 January 2021 came and I got tired of waiting and wanted my kitchen to be complete with the correct unit so I called in again to inquire whats happening with my oven and to be told they don’t have any stock and that the boss said to give me my money back because a loan stove cannot be out this long. This angered me so much then I asked what about my original oven I will rather take that 1 again and only to be told they sold it already. To my thinking I would say that this is illegal of them to have sold that unit as I have not yet been sorted out as yet. He just told me there is nothing he can do for me. I put the phone down and had to calm down first. 2days had passed and then I called back to speak to the manager only to be told that the manager hasn’t been in to work for the year his still on leave, so how did the manager tell the salesman that he must return my money. Weeks went by and I got hold of the manager and he seemed upset at the situation and told me I shouldn’t deal with that salesman he would get someone else on my case. I waited for that salesman to call me and got no response and 2 weeks later again I called to speak to the other salesman and he knew nothing about the situation and he listened to everything and he agreed that my original oven shouldn’t have been sold till I was sorted out. He said he would investigate and let me know, last week when calling him again to check in whats happening he told me there is no stock yet. And that was it, never heard from no one again – now I am in a situation where I need a other stove using this loan stove is nothing to what I wanted and prepared to have paid so much for. And prices has since increased now and looking at other units its going to cost me so much more. Its like no one cares about what they have done to us, the original oven I bought was a limited vintage oven from Elba that has been discontinued so I cant even get it anywhere. Back and fourth to the store and calls to follow up with no answers this is pathetic to say the least – the inconvenience and frustration. I have bought other things from the store but this is the first time I have received this terrible service and no one seems to care. There is no pride in being CT’s no1 discount appliance store and the team was never ready to assist as they claim on the website.
0
Replies (0)FV
Floris V
1 reviews | Active since Jan 2020
30 Jun 2020, 11:51
Worst service provider ever!
Worst service provider experience ever! Several appointments have been cancelled last minute, whilst our problem persists. We've been waiting for over a month and a half for the appointment to be honored! More so, no form of regret has been expressed by any of the staff members or owner! Absolutely poor customer service! Unacceptable!
Helpful (0)
|Replies (0)FV
Floris V
1 reviews | Active since Jan 2020
30 Jun 2020, 11:51
Worst service provider ever!
Worst service provider experience ever! Several appointments have been cancelled last minute, whilst our problem persists. We've been waiting for over a month and a half for the appointment to be honored! More so, no form of regret has been expressed by any of the staff members or owner! Absolutely poor customer service! Unacceptable!
0
Replies (0)ZH
Zaytoun H
1 reviews | Active since Jan 2020
4 Apr 2019, 11:20
Frustrated customer
I did buy a Hisense fridge at cape Town appliance on the 6 March 2019 the sales lady told me when I sed that we moving to Caledon that she don't think their warrenty cover that distance which I sed fine cause I still have Hisense warrenty but speaking to Hisense today I was inform that we don't get the 4 year warrenty which I wasn't inform of. The fridge is not even a month old an it needs repair. According to their technicians we must bring the fridge to cape Town for repairs. They should inform their customers that they don't get product warrenty only Store warrenty. I am sitting with a fridge that is not making cold.
Helpful (0)
|Replies (0)ZH
Zaytoun H
1 reviews | Active since Jan 2020
4 Apr 2019, 11:20
Frustrated customer
I did buy a Hisense fridge at cape Town appliance on the 6 March 2019 the sales lady told me when I sed that we moving to Caledon that she don't think their warrenty cover that distance which I sed fine cause I still have Hisense warrenty but speaking to Hisense today I was inform that we don't get the 4 year warrenty which I wasn't inform of. The fridge is not even a month old an it needs repair. According to their technicians we must bring the fridge to cape Town for repairs. They should inform their customers that they don't get product warrenty only Store warrenty. I am sitting with a fridge that is not making cold.
0
Replies (0)