EK
Elex Khanyisa / Electrical Inspection Services
Unclaimed Business
EK
Elex Khanyisa / Electrical Inspection Services
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2025, 11:49
*********** electrical contractor
1. Please understand that this household has a relationship with the COCT ONLY. This household has no direct relationship with the contractors appointed by the City. Therefore the contractors appointed are under the jurisdiction and CONTROL of the COCT. 2. Paragraph 1 implies bmo work ethic that should the COCT require functions to be outsourced to such contractors, the COCT should inform their clients accordingly. Emails, contact numbers (SMS, telephone calls, etc.) from unknown "companies" are ignored for security reasons! 3. Paragraph 2 has not been adhered to, and therefore it is derived that work ethic is not a priority to COCT. 4. The consequence is that misinformation is the order of the day and the control aspect of this electrical installation is transferred to the contractor (Elex Khanyisa) and in shambles. It is evident from dealings with the contractor that are unable to administer and manage this installation. An SMS was received yesterday afternoon "confirming an appointment for Tuesday, 23 April." The date and weekday do not correspond. A response was sent in response to request their plan for the installation. No response was received. The company was then telephonically contacted this morning to inquire. (Please note that this household had no appointment with the contractor.) This household's information (name, contact number, address) was incorrect. The administrator also acknowledged that the SMS was incorrect. The call was ended because of incompetence. To ACR Clayton 5. SANS 10142-1: Which edition is referred to? Please also stipulate which paragraphs with specifications are applicable? 6. The arrangement with the contractor was to find a solution together with the owner to the restricted space. To date, this arrangement has not been honored. Please be aware that the dwelling is approximately 50 plus years old and in the 22 years that this household owned the dwelling, it is the first time ever that a contractor described the DB installation as "non-compliant." One of the contractors workers agreed with a workable solution during their visit on 15 April. Their objectivity is therefore questionable and points to incompetence. 7. There is no obstruction as "claimed" by the contractor. 8. The consequence (refer to paragraphs 2-3) is then that the COCT being misled by the contractor and the COCT's lack of control of contractors. 9. Furthermore, if the COCT wants to change it's bylaws, seen together with the amendments to the SANS regulations, then the rate-payer's rights must also be protected - fairness and reasonableness. These two criteria serve a higher priority than a bylaw. To Lethu Qati 10. The information PLUS confirmation of Elex Khanyisa as the COCT's approved installer of prepaid electricity meters should have been conducted at the initiation point. The confirmation of an electrical contractor only after a supply cut, numerous contact sessions and emails is utterly unprofessional! 11. It is furthermore suggested that the COCT have a sincere management forum where it can establish what cause and whom it serves with reference to the Batho Pele principles. It seems from your email (par 5) that the contractor's side was prioritised above that of your constituents. The tone of your email is therefore not appreciated - also refer to paragraph 2. To the COCT office bearers and Elex Khanyisa 12. All communication will henceforth be conducted per email. An audit trail will be established for future reference. 13. One of each institution may contact the owner per email stating their business. 14. Appointments will be requested and confirmed by email. 15. Any damages or alterations pertaining to this electrical installation will be for the COCT's account. 16. Contractors will be supervised. An installation plan is awaited. The mandatory requirement for an electrical prepaid meter should be MANAGED. Please refer to the definition of management and institute monitoring and controls. It is with great disappointment that this communication is sent to the COCT. The City's contractors never fail to disappoint (refuse collection, recycling, tree fellers, and fiber installers), and the consumer is left with the consequences and bills. Failure to comply with the abovementioned rules will lead to an intolerable situation. Please establish and commit to an acceptable work ethic to the best of your ability to avoid further strife.
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Anonymous
1 reviews | Active since Jan 2020
17 Apr 2025, 11:49
*********** electrical contractor
1. Please understand that this household has a relationship with the COCT ONLY. This household has no direct relationship with the contractors appointed by the City. Therefore the contractors appointed are under the jurisdiction and CONTROL of the COCT. 2. Paragraph 1 implies bmo work ethic that should the COCT require functions to be outsourced to such contractors, the COCT should inform their clients accordingly. Emails, contact numbers (SMS, telephone calls, etc.) from unknown "companies" are ignored for security reasons! 3. Paragraph 2 has not been adhered to, and therefore it is derived that work ethic is not a priority to COCT. 4. The consequence is that misinformation is the order of the day and the control aspect of this electrical installation is transferred to the contractor (Elex Khanyisa) and in shambles. It is evident from dealings with the contractor that are unable to administer and manage this installation. An SMS was received yesterday afternoon "confirming an appointment for Tuesday, 23 April." The date and weekday do not correspond. A response was sent in response to request their plan for the installation. No response was received. The company was then telephonically contacted this morning to inquire. (Please note that this household had no appointment with the contractor.) This household's information (name, contact number, address) was incorrect. The administrator also acknowledged that the SMS was incorrect. The call was ended because of incompetence. To ACR Clayton 5. SANS 10142-1: Which edition is referred to? Please also stipulate which paragraphs with specifications are applicable? 6. The arrangement with the contractor was to find a solution together with the owner to the restricted space. To date, this arrangement has not been honored. Please be aware that the dwelling is approximately 50 plus years old and in the 22 years that this household owned the dwelling, it is the first time ever that a contractor described the DB installation as "non-compliant." One of the contractors workers agreed with a workable solution during their visit on 15 April. Their objectivity is therefore questionable and points to incompetence. 7. There is no obstruction as "claimed" by the contractor. 8. The consequence (refer to paragraphs 2-3) is then that the COCT being misled by the contractor and the COCT's lack of control of contractors. 9. Furthermore, if the COCT wants to change it's bylaws, seen together with the amendments to the SANS regulations, then the rate-payer's rights must also be protected - fairness and reasonableness. These two criteria serve a higher priority than a bylaw. To Lethu Qati 10. The information PLUS confirmation of Elex Khanyisa as the COCT's approved installer of prepaid electricity meters should have been conducted at the initiation point. The confirmation of an electrical contractor only after a supply cut, numerous contact sessions and emails is utterly unprofessional! 11. It is furthermore suggested that the COCT have a sincere management forum where it can establish what cause and whom it serves with reference to the Batho Pele principles. It seems from your email (par 5) that the contractor's side was prioritised above that of your constituents. The tone of your email is therefore not appreciated - also refer to paragraph 2. To the COCT office bearers and Elex Khanyisa 12. All communication will henceforth be conducted per email. An audit trail will be established for future reference. 13. One of each institution may contact the owner per email stating their business. 14. Appointments will be requested and confirmed by email. 15. Any damages or alterations pertaining to this electrical installation will be for the COCT's account. 16. Contractors will be supervised. An installation plan is awaited. The mandatory requirement for an electrical prepaid meter should be MANAGED. Please refer to the definition of management and institute monitoring and controls. It is with great disappointment that this communication is sent to the COCT. The City's contractors never fail to disappoint (refuse collection, recycling, tree fellers, and fiber installers), and the consumer is left with the consequences and bills. Failure to comply with the abovementioned rules will lead to an intolerable situation. Please establish and commit to an acceptable work ethic to the best of your ability to avoid further strife.
0
Replies (0)NW
Nicki W
1 reviews | Active since Jan 2020
1 Oct 2024, 12:18
Sub-par experience
I've had 3 appointments so far to replace my prepaid meter. On day 1 they knew they could not fit it inside the wallbox, but yet they made two further appointments to only conclude they have to fit it outside. They also pitched on a Saturday without appointment and left a threatening letter saying my supply will be cut off if I don't cooperate within 14 days in my mailbox, NOT APPRECIATED! I'm not sure how this is the best company to be replacing meters in Cape Town.
Helpful (0)
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Nicki W
1 reviews | Active since Jan 2020
1 Oct 2024, 12:18
Sub-par experience
I've had 3 appointments so far to replace my prepaid meter. On day 1 they knew they could not fit it inside the wallbox, but yet they made two further appointments to only conclude they have to fit it outside. They also pitched on a Saturday without appointment and left a threatening letter saying my supply will be cut off if I don't cooperate within 14 days in my mailbox, NOT APPRECIATED! I'm not sure how this is the best company to be replacing meters in Cape Town.
0
Replies (0)SH
Salmah H
1 reviews | Active since Jan 2020
14 Mar 2023, 08:06
Tyres - referral
NO repsonse received after i was referred by the city to the damages that they left in the road damaged my tyres , i reached out and they were to send me a mail and i called and was just left for dead with two tyres after incision they made in the streets - unprofessional service but contracted to the city of cape town PATHETIC to say the least
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Salmah H
1 reviews | Active since Jan 2020
14 Mar 2023, 08:06
Tyres - referral
NO repsonse received after i was referred by the city to the damages that they left in the road damaged my tyres , i reached out and they were to send me a mail and i called and was just left for dead with two tyres after incision they made in the streets - unprofessional service but contracted to the city of cape town PATHETIC to say the least
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Replies (0)SH
Salmah H
1 reviews | Active since Jan 2020
8 Mar 2023, 12:35
Elex Khanyisa - Unprofessionalism at its best , Bad workmanship at its best
I logged a ticket with the city of cape town for an incision in the road that damaged my tyres - i was told that the inciosn was covered and i know that it wasnt and that nothing will be done to this day no one has contacted me i asked for their insurance document that advised what and why they couldnt compensate me and to this day nothing unprofessional bunch of idiots ,
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Salmah H
1 reviews | Active since Jan 2020
8 Mar 2023, 12:35
Elex Khanyisa - Unprofessionalism at its best , Bad workmanship at its best
I logged a ticket with the city of cape town for an incision in the road that damaged my tyres - i was told that the inciosn was covered and i know that it wasnt and that nothing will be done to this day no one has contacted me i asked for their insurance document that advised what and why they couldnt compensate me and to this day nothing unprofessional bunch of idiots ,
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SH
Steve H
1 reviews | Active since Jan 2020
23 Oct 2020, 10:25
booking process
<div>Had my electricity meter replaced by Elex Khanyisa today. The installers were fine, turned up on time and the job got done quickly without issue. However, the process for the appointment was shocking. Threats to disconnect if they can't gain entry, all the work had to be done from my end to book the appointment, once it;'s booked you then have to call them to confirm or more threats of disconnection. This is a sub contractor for the City of Cape Town, what happened to; "This City Works For You"?. Come on CoCT, you're becoming as bad as </div>
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Steve H
1 reviews | Active since Jan 2020
23 Oct 2020, 10:25
booking process
<div>Had my electricity meter replaced by Elex Khanyisa today. The installers were fine, turned up on time and the job got done quickly without issue. However, the process for the appointment was shocking. Threats to disconnect if they can't gain entry, all the work had to be done from my end to book the appointment, once it;'s booked you then have to call them to confirm or more threats of disconnection. This is a sub contractor for the City of Cape Town, what happened to; "This City Works For You"?. Come on CoCT, you're becoming as bad as </div>
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Replies (0)TB
TC B
1 reviews | Active since Jan 2020
19 Feb 2020, 18:10
Terrible unprofessional behaviour by Elex Khanyisa
Employees of this company is so unprofessional, rude and arrogant. I am not sure how the City of Cape Town has awarded a tender to a company like this that use bullying tactics and forcing consumers to replace prepaid meters, could not answer simple questions and to top it all they find pleasure in disconnecting households of paying and compliant citizens. Furthermore, their behavior are defended by the city and any complaints are ignored. Totally disgusted to say the least.
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TC B
1 reviews | Active since Jan 2020
19 Feb 2020, 18:10
Terrible unprofessional behaviour by Elex Khanyisa
Employees of this company is so unprofessional, rude and arrogant. I am not sure how the City of Cape Town has awarded a tender to a company like this that use bullying tactics and forcing consumers to replace prepaid meters, could not answer simple questions and to top it all they find pleasure in disconnecting households of paying and compliant citizens. Furthermore, their behavior are defended by the city and any complaints are ignored. Totally disgusted to say the least.
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Melinyani G
1 reviews | Active since Jan 2020
12 Feb 2020, 20:37
STUPID EMPLOYEES ELEX KHANYISA
These Guys are a bunch if idiots that don't know what they doing. Im even questioning how they won a tender and were contracted by the city of Cape Town to install new prepaid meters in our homes. The City contracted them to go and view the houses that are still on Account meters and get concert to change those meters but instead they are just going around switching off our electricity when we are not home and leaving their number to call then they tell you it's after hours call in the morning. I left my house at 6:30pm and got back at 9pm and these Guys had disconnected my power supply from the Supply Box outside my house and left a note that I need to call them. THE EMPLOYEE WHO USES THIS NUMBER 0614912383 DID THIS WITHOUT FINDING OUT IF I HAVE A PREPAID METER OR NOT. I HAVE A PREPAID METER. THAT ELECTRICITY THEY SWITCHED OFF I'VE PAID FOR. AND THEY HAVE THE NERVE TO BE ARROGANT ON THE PHONE. AND DROPPING THE PHONE ON ME. THE PERSON WHO USING THAT NUMBER IS A LIABILITY TO YOUR COMPANY AND WILL COST YOU ALOT OF MONEY IN FUTURE.
Helpful (0)
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Melinyani G
1 reviews | Active since Jan 2020
12 Feb 2020, 20:37
STUPID EMPLOYEES ELEX KHANYISA
These Guys are a bunch if idiots that don't know what they doing. Im even questioning how they won a tender and were contracted by the city of Cape Town to install new prepaid meters in our homes. The City contracted them to go and view the houses that are still on Account meters and get concert to change those meters but instead they are just going around switching off our electricity when we are not home and leaving their number to call then they tell you it's after hours call in the morning. I left my house at 6:30pm and got back at 9pm and these Guys had disconnected my power supply from the Supply Box outside my house and left a note that I need to call them. THE EMPLOYEE WHO USES THIS NUMBER 0614912383 DID THIS WITHOUT FINDING OUT IF I HAVE A PREPAID METER OR NOT. I HAVE A PREPAID METER. THAT ELECTRICITY THEY SWITCHED OFF I'VE PAID FOR. AND THEY HAVE THE NERVE TO BE ARROGANT ON THE PHONE. AND DROPPING THE PHONE ON ME. THE PERSON WHO USING THAT NUMBER IS A LIABILITY TO YOUR COMPANY AND WILL COST YOU ALOT OF MONEY IN FUTURE.
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