High consumption

Subject: Dispute of Abnormally High Water Consumption and Request for Investigation

Account Number: 3313029759

Meter Number: 23090843

Dear Sir / Madam,

I Gugulethu Petunian Mnguni, hereby wish to formally report and dispute the unusually high water consumption reflected on my municipal account (Account Number: 3313029759) for the property situated at:

19809 Gaba Street, E****wa Ext 24

The property was purchased in June 2025, and ownership was transferred on the 13 August 2025. Since taking occupation, our household water usage has been very minimal, limited mainly to toilet flushing and light cleaning. There is no irrigation, no excessive usage, and no change in household size that would justify the current charges.

However, my latest municipal statement dated 24 December 2025 reflects an interim water consumption of 57 kL, resulting in a total amount payable of R23,953.00. This level of consumption is not possible for our household and is completely inconsistent with our actual usage.

To further investigate this matter on our side, we have conducted our own monitoring and noted the following:

From the time the first meter photo was taken yesterday until the next reading, our water meter shows a total usage of 7,128 units(I will attach the pictures our meter is blue )

For comparison, our next-door neighbour’s meter reflects a usage of only 1,581 units for a similar period(I will attached photo of next door the meter is black in colour)

This significant discrepancy further supports our concern that the billed consumption is incorrect.

In addition, we have:

Closely monitored the municipal meter readings over consecutive periods;

Ensured that all taps and water outlets were closed when not in use;

Inspected the yard and visible plumbing for leaks;

Confirmed that there are no visible or known leaks on the property.

Despite these checks, the meter readings continue to increase at a rate that does not correspond with our actual water usage. This raises serious concern about:

A possible faulty or incorrectly functioning water meter;

A possible undetected underground leak;

Or an incorrect estimation or billing error on the account.

In light of the above, I kindly request the following:

A formal investigation into the water meter (Meter No. 23090843);

A meter test and replacement if the meter is found to be faulty;

A review and adjustment of the disputed water charges;

That the account be placed on hold to prevent penalties, interest, or disconnection while the dispute is under investigation.

Please note that I will be attaching photographic evidence of the meter readings to support this dispute.

I am willing to cooperate fully and make the property accessible for inspection if required.

I trust that this matter will receive urgent attention, as the charges reflected are neither reasonable nor affordable based on our actual water consumption.

Yours faithfully,