GM
Gugulethu M
Active since Aug 2023
9
Reviews
0
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Reviews
9 reviews3 months ago
High consumption
Subject: Dispute of Abnormally High Water Consumption and Request for Investigation Account Number: 3313029759 Meter Number: 23090843 Dear Sir / Madam, I Gugulethu Petunian Mnguni, hereby wish to formally report and dispute the unusually high water consumption reflected on my municipal account (Account Number: 3313029759) for the property situated at: 19809 Gaba Street, E****wa Ext 24 The property was purchased in June 2025, and ownership was transferred on the 13 August 2025. Since taking occupation, our household water usage has been very minimal, limited mainly to toilet flushing and light cleaning. There is no irrigation, no excessive usage, and no change in household size that would justify the current charges. However, my latest municipal statement dated 24 December 2025 reflects an interim water consumption of 57 kL, resulting in a total amount payable of R23,953.00. This level of consumption is not possible for our household and is completely inconsistent with our actual usage. To further investigate this matter on our side, we have conducted our own monitoring and noted the following: From the time the first meter photo was taken yesterday until the next reading, our water meter shows a total usage of 7,128 units(I will attach the pictures our meter is blue ) For comparison, our next-door neighbour’s meter reflects a usage of only 1,581 units for a similar period(I will attached photo of next door the meter is black in colour) This significant discrepancy further supports our concern that the billed consumption is incorrect. In addition, we have: Closely monitored the municipal meter readings over consecutive periods; Ensured that all taps and water outlets were closed when not in use; Inspected the yard and visible plumbing for leaks; Confirmed that there are no visible or known leaks on the property. Despite these checks, the meter readings continue to increase at a rate that does not correspond with our actual water usage. This raises serious concern about: A possible faulty or incorrectly functioning water meter; A possible undetected underground leak; Or an incorrect estimation or billing error on the account. In light of the above, I kindly request the following: A formal investigation into the water meter (Meter No. 23090843); A meter test and replacement if the meter is found to be faulty; A review and adjustment of the disputed water charges; That the account be placed on hold to prevent penalties, interest, or disconnection while the dispute is under investigation. Please note that I will be attaching photographic evidence of the meter readings to support this dispute. I am willing to cooperate fully and make the property accessible for inspection if required. I trust that this matter will receive urgent attention, as the charges reflected are neither reasonable nor affordable based on our actual water consumption. Yours faithfully,
0 replies
3 months ago
Bad customer experience
I am writing to express my concern regarding the handling of my parcel with tracking number BUFZA8MA03300LCYQ. According to the tracking updates, the parcel is moving back and forth between Vaal and Kempton Park, yet the final delivery address is in Daveyton. This is very worrying and frustrating, as the parcel appears to be circulating instead of being routed to the correct delivery location. I am concerned that this ongoing movement may result in my parcel being delayed indefinitely or even lost. I kindly request that this matter be investigated urgently and that the parcel be routed correctly for delivery to Daveyton as soon as possible.despite my engagement with 2 call centre staff yesterday and they promise my parcel won’t be sent to vaal,will be delivered swiftly. My parcel has been sent Ba to Vaal they’ve always delivered to that address and I don’t know what the problem now. Please provide clarity on why this is happening and confirmation of when I can expect my parcel to be delivered.
0 replies
13 months ago
Capitec funds not reflecting
Good day please kindly note I’ve made a immediate payment yesterday at 12:13 from my Capitec account to flash vendor account,it still haven’t reflected and it’s affecting my business drastically.as the fund have not appeared to my flash machine .its over 24 hours Ana normally it takes seconds for the funds to reflect .
53 replies
15 months ago
Safety boots
I bought items online on the 1st of January 2024 my order was then separated because is not going from the same place ,one order was delivered swiftly.The order one was not delivered when I enquired they sent me an email that the order has been cancelled because they have a problem with a supplier and I will be fully refunded within 5 days ,1p days later I’ve been calling the calcentre everyone is sending me to pillars to post.they don’t want to refund me
53 replies
29 months ago
Bad service
The most unpleasant experience in my life, I ordered from your online store, on the 3rd December where is my parcel Really now???? Your call centre keeps on hanging up on me, you said 2-5 working days today it's the 6th day nothing today no communication, no parcel I'll never ever....order from you again. I still needed to order other stuff but after this hell experience, NEVER again, I'm just disgusted by your customer service.
129 replies
29 months ago
Delay delivery and pathetic customer service
I’ve place an order and it’s a week later no delivery not so ever I wished I’ve used bash very convenient,when you call them no one picks up the call no update what so ever I’m disappointed I must say ,that was my daughters birthday gift.call me asap because no of is taking is serious
0 replies
30 months ago
Account restricted
My Capitec savings account is restricted 🚫 Friday I’ve received an sms that I should send proof of funds and proof of residence,I did that send the documents but today my savings account not there .please fix my business is Stucked
335 replies
33 months ago
Capitec,such an *********** bank
After so many years doing my online business using Capitec bank,Capitec bank decides to freeze my account and worse I was not contacted regarding this,how ***********!!.,I have done everything asked to do but till this day no one has contacted me,my business is at stake.i really don't believe this bank
60 replies
33 months ago
My account is stopped
Yesterday 10 August 2023 I noticed that my Capitec account has been closed after one of my customers sent me money and it reflected on her side that my account does not exist. When I went into my Capitec cellphone banking app I realized that my savings account has disappeared, this was then that I realized that indeed my account has been closed off. One, I did not receive any communication from Capitec about them closing off my account. I have a business and use this account for my Customers to make payments into my account so now my business has been affected and I am losing money each second that my account is closed. When I called Capitec they told me that there was a payment made to my account from an account that was flagged as a *****ulent account. I know nothing about this *****ulent account and now I am entangled into this web that I have no idea when it will be sorted out. I went to the police station and made an affidavit and sent it to the bank with relevant documents and they advised me that they will conduct an investigation and come back to me when they are done, my only worry is that now my business is on hold as my customers are unable to make payments to me so that means I can’t sell my products. Can my case be reviewed ASAP as I am losing money every minute that my account is closed. My reference number that I was given from Capitec is 109260600
118 replies
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9 (100%)