Urgent Assistance Required – Unable to Access Account Information

Dear City of Johannesburg Customer Service,

I am experiencing a persistent issue with your online account portal that I need resolved urgently. When I log in and attempt to view my account, the system prompts me to “select one,” but there are no options available. Entering my account number does not allow me to proceed—nothing happens.

I have also tried to use the query/complaint function regarding this issue, but I encounter the same problem. As a result, I am unable to view my payment history, which I need to complete an important document, but funny enough it only works when I need to pay

This is extremely frustrating and appears to be a system error or bug that needs immediate attention. I would greatly appreciate guidance on how this issue can be resolved as soon as possible.

Thank you for your prompt attention to this matter.