TN
Thendo N
Active since Jul 2024
4
Reviews
0
Industries
Reviews
4 reviews2 months ago
Urgent Assistance Required – Unable to Access Account Information
Dear City of Johannesburg Customer Service, I am experiencing a persistent issue with your online account portal that I need resolved urgently. When I log in and attempt to view my account, the system prompts me to “select one,” but there are no options available. Entering my account number does not allow me to proceed—nothing happens. I have also tried to use the query/complaint function regarding this issue, but I encounter the same problem. As a result, I am unable to view my payment history, which I need to complete an important document, but funny enough it only works when I need to pay This is extremely frustrating and appears to be a system error or bug that needs immediate attention. I would greatly appreciate guidance on how this issue can be resolved as soon as possible. Thank you for your prompt attention to this matter.
0 replies
3 months ago
Extremely Poor Communication and Service – Home Loan Application
I am extremely disappointed and frustrated with the service I have received from FNB regarding my home loan enquiry. I initially contacted the Home Loans Application Department with a detailed email, clearly explaining my situation and asking for specific clarification, as I am actively looking to purchase a property. I also completed a pre-approval on the FNB app, which showed that I qualify for an amount well above the purchase price of the house, which was encouraging. On 18 January, I received an email from a sales consultant, Zanele Sibiya. Unfortunately, this email simply repeated the pre-approved amount I had already seen on the app and did not address any of the questions I had raised. I rep**** by copying and pasting the same detailed email, hoping to finally get clear answers. Today is now 22 January, and I have received no further communication from her despite the urgency of my situation. I want to be very clear: I do not like complaining and I generally avoid it. However, at this point, it feels like complaining is the only way to get any form of assistance. In the meantime, I have contacted FNB multiple times via the in-app messaging system. Each time, I am told that: • The matter is “outside their expertise” • It has been assigned to the same sales consultant • The consultant will contact me She has not contacted me. I have a reference number, I have followed all the correct processes, and I have clearly communicated that time is critical, as other buyers are viewing the same property. Despite this, I am being sent in circles, told to phone a number repeatedly, and getting no real help. Due to the complete lack of response and follow-up, I have now requested a different sales consultant. I genuinely do not feel that I will be assisted efficiently by the current consultant, and I would much rather be helped by someone else who is responsive and proactive. At this stage, continuing with the same consultant would only add more frustration, which I want to avoid. I am not asking for special treatment — only basic communication, accountability, and timely answers. I am requesting the following: 1. Immediate contact from a different, competent home loans consultant 2. Clear written responses to my original query 3. Escalation of this matter to a team leader or manager, as the current handling has been unacceptable This experience has been stressful, inefficient, and deeply disappointing, and it is not the level of service I expect from a bank of FNB’s reputation.
56 replies
4 months ago
FNB Secure Chat Is Broken – Customers Left Ignored and Frustrated
I am utterly disappointed and disgusted by the level of service currently offered on the FNB Secure Chat app. Every time I try to speak to a consultant to get basic information or resolve account-related issues, I end up waiting close to an hour. In many cases, there is no response at all. I simply receive an automated message saying that an agent will be with me shortly, and then nothing further happens. No follow-up. No assistance. This is extremely inconvenient and incredibly stressful. What makes it worse is that FNB used to be good at this. I used to proudly tell people that I could go into the app, chat to an advisor, and have my issue resolved within 10 to 15 minutes. Now it genuinely feels like I am begging to speak to someone who can help me, despite having legitimate and important account queries. Email is not a solution either. Responses take far too long, and there is no sense of urgency or accountability. I am left chasing the bank for help with my own accounts. Honestly, I wish changing banks were easier, because the service has deteriorated to the point where it is unbearable. Unfortunately, the administrative burden of moving everything over is the only reason I am still with FNB. FNB loves to market itself as one of the best, if not the best, banks in the country. Based on my recent experiences, that reputation is no longer deserved. Secure Chat is broken, unreliable, and deeply frustrating. Why should customers have to beg to speak to someone who can help them with their own accounts? When will this issue with Secure Chat actually be addressed and resolved? This level of service is unacceptable.
56 replies
21 months ago
Clearaccess is a **** and useless ISP
I wish I could give it 0 stars...honestly a piece of **** service. explain to me why my packet loss is 100%....how is it that I am paying for the most expensive package clearaccess has to offer but I am receiving subpar service. I only have 2 devices connected to the internet and yet I am getting issues like this. please fix this ****. troubleshoot or whatever and solve this, I depend on fast internet speed for my job, this is how I get clients and when I have slow reaction speeds like this I suffer and I lose money. I cannot and will not pay for a service that is lacking like this. Every month there is something wrong with your service, how is that possible????? and don't get me started on the useless customer service number, been calling over and over, been holding for almost 10 minutes at a time hearing that dumb ass automated voice saying "you are caller #1....thank you for your patience"....total and utter B.S Fix this issue.
58 replies
Review Distribution
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1 Star
4 (100%)