Clear Access
Claimed Business
Clear Access
Claimed Business
121 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Clear Access delivers a sharply polarised customer experience. The business earns enthusiastic praise for individual support agents who resolve issues quickly and professionally, with named staff members consistently highlighted. However, recurring complaints about prolonged internet outages, poor communication during downtime, and difficult cancellation processes significantly undermine overall satisfaction. The result is a business with strong frontline talent but systemic service reliability and process challenges.
Top Strengths:
- •Customer Service & Support Quality: Named agents like Hugo Pienaar, Isaac Dhlamini, and Samu receive outstanding praise for patience, knowledge, and single-interaction resolution. Customers frequently describe support as going above and beyond.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#31Ranked In Fibre & Broadband
19 hours 56 minutesAverage Time To Reply
0 NPSRecommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 25 hours 52 min to reply
TrustIndex
0
Score
Ranking
#31
in Fibre & Broadband
Avg Reply
19 hours 56 minutes
NPS Score
0
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 25 hours 52 min to reply
Review Distribution
3.8|121 Reviews
May '25 - Apr '26
5(65.8%)
4(5.3%)
3(0%)
2(1.8%)
1(27.2%)
5(65.8%)
4(5.3%)
3(0%)
2(1.8%)
1(27.2%)
Recent reviews (121)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
JG
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Fawaaz S
1 reviews | Active since Jan 2020
14 Mar 2026, 12:20
Terrible Service!
Terrible services from Clear Access and Shenne Dewdass. Been a client for many years and wanted to add a connection at my other property. After 2 weeks of communication and application they stated I needed to do a whole new online application. I decided late to move away from them, which I did after that. Writing this so you don’t have to go through the pain I did. Cancelled my contract, found a new provider for both properties and hopefully won’t have to deal with Shenne or Clear Access again!
Helpful (0)
|Replies (0)FS
Fawaaz S
1 reviews | Active since Jan 2020
14 Mar 2026, 12:20
Terrible Service!
Terrible services from Clear Access and Shenne Dewdass. Been a client for many years and wanted to add a connection at my other property. After 2 weeks of communication and application they stated I needed to do a whole new online application. I decided late to move away from them, which I did after that. Writing this so you don’t have to go through the pain I did. Cancelled my contract, found a new provider for both properties and hopefully won’t have to deal with Shenne or Clear Access again!
0
Replies (0)NH
Nicole H
1 reviews | Active since Jan 2020
11 Mar 2026, 13:31
Great Service from Isaac
It was a pleasure dealing with Isaac Serungwa from Clear Access. He was so helpful - sorted out my internet issues and then followed up to see if everything was okay. He's an asset to the Clear Access team.
Helpful (0)
|Replies (0)NH
Nicole H
1 reviews | Active since Jan 2020
11 Mar 2026, 13:31
Great Service from Isaac
It was a pleasure dealing with Isaac Serungwa from Clear Access. He was so helpful - sorted out my internet issues and then followed up to see if everything was okay. He's an asset to the Clear Access team.
0
Replies (0)EM
Erina M
1 reviews | Active since Jan 2020
10 Mar 2026, 11:30
For more than a year it's been an ongoing struggle with getting assistance to actually receive the service I pay for monthly, one operator after the other and nobody could assist tobhave this resolved
For more than a year it's been an ongoing struggle with getting assistance to actually receive the service I pay for monthly, one operator after the other and nobody could assist tobhave this resolved. Today finally received wonderful service from employee Chesney Fourie and the problem seems to be sorted. Give that man a Bells. Thank you Chesney, for your wonderful and friendly service.
Helpful (0)
|Replies (0)EM
Erina M
1 reviews | Active since Jan 2020
10 Mar 2026, 11:30
For more than a year it's been an ongoing struggle with getting assistance to actually receive the service I pay for monthly, one operator after the other and nobody could assist tobhave this resolved
For more than a year it's been an ongoing struggle with getting assistance to actually receive the service I pay for monthly, one operator after the other and nobody could assist tobhave this resolved. Today finally received wonderful service from employee Chesney Fourie and the problem seems to be sorted. Give that man a Bells. Thank you Chesney, for your wonderful and friendly service.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 11:54
Very poor connection
Their connection is a disgrace. I joined on 1 March and in my first 5 days as a customer, I had no or slow internet for 3 of the 5 days. I had to buy data to be able to attend online meetings and this was all at my cost. They were not prepared to look at any form of reimbur*****t.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 11:54
Very poor connection
Their connection is a disgrace. I joined on 1 March and in my first 5 days as a customer, I had no or slow internet for 3 of the 5 days. I had to buy data to be able to attend online meetings and this was all at my cost. They were not prepared to look at any form of reimbur*****t.
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Replies (0)GB
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