

Clear Access
Based on recent customer reviews, Clear Access delivers a sharply polarised customer experience. The business earns enthusiastic praise for individual support agents who resolve issues quickly and professionally, with named staff members consistently highlighted. However, recurring complaints about prolonged internet outages, poor communication during downtime, and difficult cancellation processes significantly undermine overall satisfaction. The result is a business with strong frontline talent but systemic service reliability and process challenges.
Replied to 94% of negative reviews
Typically takes less than 25 hours 52 min to reply
TrustIndex
0
Score
Ranking
#31
in Fibre & Broadband
Avg Reply
19 hours 56 minutes
NPS Score
0
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 25 hours 52 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Terrible services from Clear Access and Shenne Dewdass. Been a client for many years and wanted to add a connection at my other property. After 2 weeks of communication and application they stated I needed to do a whole new online application. I decided late to move away from them, which I did after that. Writing this so you don’t have to go through the pain I did. Cancelled my contract, found a new provider for both properties and hopefully won’t have to deal with Shenne or Clear Access again!
1 reviews | Active since Jan 2020
Terrible services from Clear Access and Shenne Dewdass. Been a client for many years and wanted to add a connection at my other property. After 2 weeks of communication and application they stated I needed to do a whole new online application. I decided late to move away from them, which I did after that. Writing this so you don’t have to go through the pain I did. Cancelled my contract, found a new provider for both properties and hopefully won’t have to deal with Shenne or Clear Access again!
1 reviews | Active since Jan 2020
It was a pleasure dealing with Isaac Serungwa from Clear Access. He was so helpful - sorted out my internet issues and then followed up to see if everything was okay. He's an asset to the Clear Access team.
1 reviews | Active since Jan 2020
It was a pleasure dealing with Isaac Serungwa from Clear Access. He was so helpful - sorted out my internet issues and then followed up to see if everything was okay. He's an asset to the Clear Access team.
1 reviews | Active since Jan 2020
For more than a year it's been an ongoing struggle with getting assistance to actually receive the service I pay for monthly, one operator after the other and nobody could assist tobhave this resolved. Today finally received wonderful service from employee Chesney Fourie and the problem seems to be sorted. Give that man a Bells. Thank you Chesney, for your wonderful and friendly service.
1 reviews | Active since Jan 2020
For more than a year it's been an ongoing struggle with getting assistance to actually receive the service I pay for monthly, one operator after the other and nobody could assist tobhave this resolved. Today finally received wonderful service from employee Chesney Fourie and the problem seems to be sorted. Give that man a Bells. Thank you Chesney, for your wonderful and friendly service.
1 reviews | Active since Jan 2020
Their connection is a disgrace. I joined on 1 March and in my first 5 days as a customer, I had no or slow internet for 3 of the 5 days. I had to buy data to be able to attend online meetings and this was all at my cost. They were not prepared to look at any form of reimbur*****t.
1 reviews | Active since Jan 2020
Their connection is a disgrace. I joined on 1 March and in my first 5 days as a customer, I had no or slow internet for 3 of the 5 days. I had to buy data to be able to attend online meetings and this was all at my cost. They were not prepared to look at any form of reimbur*****t.
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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