A case has been opened with reference number: OCOJ24/00013424

I'm disappointed with the way my cases with COJ was handled by the ombudsman. On Mon, 11 Nov 2024, 11:15 I opened a case where COJ billed me twice for the same service. They billed me for sewer and sanitation. When the case was opened with the ombudsman COJ was called in my presence to explain the difference between sewer and sanitation and we told it's the same thing.

Ombudsman said my case will be resolved within 14 days. Today is the 31 January 2025, and I have not received any response from them.