No use complaining to Ombudsman

I have a problem with city of Johannesburg (coj) I was made to pay account number 504766193 which was given to me by Coj. The account has my name and address. I paid this from 2007 to 2019. I then received a huge debt on account number 505269363. When I asked coj about this amount I was told account number 504766193 was closed in 2019 because it does not belong to me. It belongs to stand number 184RE and my stand number is 184. This is a semi attached house.

I then asked coj to transfer all the money I paid to account number 504766193 to my correct account number 505269363. They told that they can see the payments I made, but they requested me to provide them with proof of payments. I showed them payment slips from Pic n Pay tills which are blank because of time. The ink wear off from the slips. I even told them that noone in their right mind can come to my house, take the coj invoice in my name and address and pay the account. Being a ******* department they refused to help.

I reported the matter to Joburg ombudsman. I sent them copies of invoices with attached blank proof of payment and my reference number 8006146950 from coj. I was given a case number ocoj2400012006. A few days later I received a report back from the ombudsman stating that my case is closed and I must provide coj with proof of payment to coj.

I wish there was another place I can get help from because I am a pensioner and can not afford an attorney.