High billings

City of Matlosana municipality is ripping us off. I have been struggling for a few months now with my account. The billing is totally unreasonably high. I have visited the office to seek clarity and I'm always told that it's a system error, and should resolve in no time, however, nothing seem to change. What pains me the most is that whenever i buy electricity the funds are allocated to my account, i am not disputing the fact that I'm behind with payments, but i become demotivated everytime because nothing is changing. This is really frustrating. Metre readings are not done and now we have to suffer. I am currently without any electricity as i cannot afford to pay such high amounts that the system is generating. Please assist