Poor performance by City of Matlosana

My client sold her property in Klerksdorp and it was duly transferred on 24/01/2023 - that is more than TWO YEARS AGO! Since then, she has been trying to obtain the credit due to her, with no success, despite submitting proof of transfer. Out of pure frustration, she asked me to help. I requested the refund on 02/10/2025 and reminded the City of Matlosana on a number of occasions. Despite every time receiving confirmation of receipt and an undertaking that my request will be dealt with by City, nothing has been done to date - not even an e-mail disclosing that the refund will be done. The relevant account is 80036551024. According to my client, the City keep on debiting this account with charges, despite the property having been transferred on 24/01/2023. In my humbly view, the City of Matlosana's BTO should thus not be even awarded one star!