FR
Frans R
Active since Jan 2020
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Poor customer service
I am not impressed, given the way they treated my daughter. Their website is not user friendly when you try and log a claim. Personally, I would never recommend Pineapple to a friend
53 replies
1 month ago
BAD SERVICE FROM ABSA
My credit card is not working and their phone number 0861 462273 is also not! Service is worse than municipalities! Seems ABSA think if they play you a tune all is well!
53 replies
3 months ago
Failure of Rustenburg Local Municipality (RLM) to correct their own mistakes on accounts m
I have been trying to get electricity overcharges (demand and access (or also called capacity) on my client's account (15256196) reversed since before 11/12/2025. On 11/12/2025 I formally declared a dispute a terms of Section 102 of the Systems Act. I visited the electricity unit already 6(six) times and the BTO of RLM various times and have submitted many e-mails, threatening to report RLM - ALL to no avail . Although the overcharges are common sense, the BTO refuse to reverse same, reasoning that the electricity unit must indicate as such, despite it being clear (in my view) that RLM overcharged my client said charges, as it is included in the "provisional bill" supp**** by the electricity unit. I have just been with Mr Phiri at the electricity unit and he is also of the view that the BTO must correct their error, as they charged these charges in addition to the demand and capacity charges on the provisional bill for November 2025. The problem is bigger, because RLM now includes these charges in the clearance amounts. Said section say they cannot exclude it despite the fact that it is disputed and not yet reversed. In closure, RLM target paying consumers, but fail to correct their own mistakes. I cannot help but to think it is deliberate and malicious.
0 replies
4 months ago
No action from Bela Bela Local Municipality
I have submitted a query on 30 October 2025 on the rates billed on account 0003009105. Despite an undertaking that adjustments would be processed, I have received no proof or confirmation that it has been actually done. The original dispute was submitted on 09/09/2025. This Municipality is in my humble view sleeping on the job.
0 replies
4 months ago
Poor performance by City of Matlosana
My client sold her property in Klerksdorp and it was duly transferred on 24/01/2023 - that is more than TWO YEARS AGO! Since then, she has been trying to obtain the credit due to her, with no success, despite submitting proof of transfer. Out of pure frustration, she asked me to help. I requested the refund on 02/10/2025 and reminded the City of Matlosana on a number of occasions. Despite every time receiving confirmation of receipt and an undertaking that my request will be dealt with by City, nothing has been done to date - not even an e-mail disclosing that the refund will be done. The relevant account is 80036551024. According to my client, the City keep on debiting this account with charges, despite the property having been transferred on 24/01/2023. In my humbly view, the City of Matlosana's BTO should thus not be even awarded one star!
0 replies
5 months ago
Doubt over PROFMED's hospital plan
I have been a member of Profmed (Member 68112) for about 40 years. I currently belong to their ProActive Plus Savvy fund. PROFMED changed the names of their "hospital cover" some time ago and I upgraged to said scheme a year or two ago. I knew from the onset that I have to contribute to hospital costs should I not choose a hospital defined as a Savvy listed hospital. However, PROFMED's website disclose that said fund cover ALL costs of procedures done in a hospital. I have sent e-mails to PROFMED since 27/10/2025, requesting information on said plan, as the pre-authorization mandated by PROFMED indicated that PROFMED would cover only 34% of the costs carried out in hospital and would not cover the costs of a "*****th" machine to be utilized by the doctor during the procedure on my wife. Needless to say, PROFMED has not responded to my requests for information, despite disclosing to them that I have to take a decision before 17/12/2025 given PROFMED's deadline to move to another scheme. I am terribly disappointed in PROFMED for not responding to my questions nor, given their refusal to cover the costs of the procedure to be done in the hospital, to possible misleading information published on their website. My take is that PROFMED MUST disclose the procedures NOT covered by their hospital plans to afford members an opportunity to take informed decisions. If PROFMED discloses they cover 100% of procedures in hospitals, they must do so, otherwise they mislead people who think they are covered, only to find out they are NOT covered. At this stage, it seems that I may have no other option to reconsider being a member of PROFMED, despite to it not being my first choice, given the fact that I have been a member of PROFMED since 1990.
0 replies
6 months ago
POOR service by DPD Laser Couriers
My wife ordered goods to be delivered. DPD Laser notified her yesterday that her telephone number and/or address was wrong. She called the Call Centre yesterday and they confirmed the correctness of her telephone number and physical address. They promised her that her package would be delivered today. However, at 12h41 today she received AGAIN an SMS, AGAIN stating that her telephone number and/or address were wrong. She called AGAIN the Call Centre and an undertaking was given that the package would be delivered latest at 18h30. Needless to say, NO package was delivered. That represents POOR service by DPD Laser. If the package is NOT delivered tomorrow, I will engage with the supplier to get a different courier!
0 replies
9 months ago
Non-Payment for services rendered
I rendered services to ABSA on instruction of Dyason Attorneys. I submitted my invoice IN021785 on 1 June 2025. Despite assurances by Dyason Attorneys that I would be paid in 30 days and allowing Dyason Attorneys time up to 12h00 today (it is now 13h50) to notify me of payment, I have yet not received payment nor a call from Dyason Attorneys. Dyason Attorneys have notified me previously that they would pay me as soon as funds have been "cleared". In the absence of payment, I take it for granted that ABSA has not yet paid the funds over to Dyason Attorneys to make payment to me. ABSA's reference is Thashmira Singh, Acc No: 4062989244. Should ABSA send me the proof of payment of funds paid to Dyason Attorneys for this invoice, the problem is not with ABSA but with Dyason Attorneys. In such a scenario, I will consider submitting an official complaint at the Legal Practice Council.
53 replies
10 months ago
Failure to correct financial system
SAGE is a service provider to Rustenburg Local Municipality (RLM). I have informed them and RLM that the calculation of the interest incentive on the municipal account of my client (15402739) is incorrect. I have even forwarded my calculation to them. One Tshepo of SAGE is apparently dealing with the matter, but NOTHING is forthcoming. It is my humble view that this matter can be resolved in 10 minutes, but I have been waiting since the 4th of June 2025 to get it sorted. RLM does not want to grant the interest incentive based on my calculation and claims that the matter has been taken up with said Tshepo. I think if customer care is important to SAGE and RLM, this matter could have been resolved 15 days ago, but now RLM and/or SAGE are dragging feet, to the detriment of my client.
53 replies
10 months ago
Ignorance afforded claims for prescription
I have claimed prescription on behalf of my client since 2018 on account 01151186. Despite the Municipal Manager having met with me on 3 June 2025 (after failing to meet with me for about nine months!) and having undertook to respond to my special plea for prescription by the 17th of June 2025, I have to date (23/06/2025) not received any written response. Rustenburg Local Municipality in general do not respond in time to legitimate disputes nor requests for service delivery.
0 replies
Review Distribution
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1 Star
14 (100%)