City Property
Verified Business
AI Review Summary
Based on recent customer reviews, City Property faces severe and widespread criticism across virtually every aspect of its service. Tenants consistently report unresolved maintenance issues, withheld deposits, billing errors, credit bureau disputes, and a near-total breakdown in communication. A small number of positive reviews highlight individual staff members who go above and beyond, but these are vastly outweighed by recurring patterns of neglect and poor financial handling.
Top Strengths:
- •Agent Professionalism & Service Quality: A handful of named staff members, particularly Thabang Ledwaba and individual caretakers like Elis and Tshepo, receive heartfelt praise for going above and beyond, showing warmth, and prioritising tenant safety.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Property Management
59h 42mReply Time
-55 NPSUnlikely
Replied to 87% of negative reviews
Reply time on negative reviews: 64 hours 42 min
TrustIndex
0
Ranking
#2
in Property Management
Avg Reply
59h 42m
NPS Score
-55
Recommended: Unlikely
Replied to 87% of negative reviews
Reply time on negative reviews: 64 hours 42 min
Review Distribution
1.5|81 Reviews
May '25 - Apr '26
5(12.7%)
4(1.4%)
3(0%)
2(2.8%)
1(83.1%)
5(12.7%)
4(1.4%)
3(0%)
2(2.8%)
1(83.1%)
Recent reviews (81)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sibusiso N
1 reviews | Active since Jan 2020
18 Mar 2026, 06:25
Perfect location and customer service
"Soon your customers will forget about what you've said but,they won't forget the excellent amount of time you've invested in making your customers happy".I would like to honor the best service I received from sis Thabang ledwaba.
Helpful (0)
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Sibusiso N
1 reviews | Active since Jan 2020
18 Mar 2026, 06:25
Perfect location and customer service
"Soon your customers will forget about what you've said but,they won't forget the excellent amount of time you've invested in making your customers happy".I would like to honor the best service I received from sis Thabang ledwaba.
0
Replies (0)RL
Ramatsobane L
1 reviews | Active since Jan 2020
5 Mar 2026, 15:41
Payment Arrangement letter
I email a lady by the name of Yvonne Mathoma at at city property to make payment arrangements and asking for payment arrangement letter, she said they don't have such letter,I don't understand why huge business such as city property can't give payment arrangement letter so you can pay them,I really need the letter.
Helpful (0)
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Ramatsobane L
1 reviews | Active since Jan 2020
5 Mar 2026, 15:41
Payment Arrangement letter
I email a lady by the name of Yvonne Mathoma at at city property to make payment arrangements and asking for payment arrangement letter, she said they don't have such letter,I don't understand why huge business such as city property can't give payment arrangement letter so you can pay them,I really need the letter.
0
Replies (0)A
Ayabulela
1 reviews | Active since Jan 2020
4 Mar 2026, 08:57
No Fingerprint access granted, a whole month in, still no resolution
Horrible horrible customer service. I would 100% not recommend to any one looking for a place to stay, especially females. Your safety is the least of their concern and the resolution of issues is zero. No access to a building you are paying for is crazy and despite multiple follow ups no resolution, instead you are advise the issue is resolved every single time yet nothing. Horrible experience at City Place for the whole month I have been there. Every night I must park my car and walk 3 floors down, then around the building, in the middle of the night, alone, in South Africa where women are the least safe, and no matter the urgency you address this with you are met with Issue resolved yet there is still no access. One would imagine granting access is a couple of hours thing but not at City Place. Absolutely revolting service
Helpful (0)
|Replies (0)A
Ayabulela
1 reviews | Active since Jan 2020
4 Mar 2026, 08:57
No Fingerprint access granted, a whole month in, still no resolution
Horrible horrible customer service. I would 100% not recommend to any one looking for a place to stay, especially females. Your safety is the least of their concern and the resolution of issues is zero. No access to a building you are paying for is crazy and despite multiple follow ups no resolution, instead you are advise the issue is resolved every single time yet nothing. Horrible experience at City Place for the whole month I have been there. Every night I must park my car and walk 3 floors down, then around the building, in the middle of the night, alone, in South Africa where women are the least safe, and no matter the urgency you address this with you are met with Issue resolved yet there is still no access. One would imagine granting access is a couple of hours thing but not at City Place. Absolutely revolting service
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Replies (0)EP
Elizabeth P
1 reviews | Active since Jan 2020
3 Mar 2026, 19:31
Recognition of outstanding performance
I would like to express my gratitude to Thabang Ledwaba for an excellent, outstanding service she served us with,she actually exceeded my expectations indeed you are a star.City property at Pretoria you did an amazing job for giving her that position,it is a great combination of expert with Maqoba The humanity that they displayed when helping clients makes one to feel at home already and to be at ease .Buti Maqoba and Ausi Thabang continue upholding good service ,you are doing the right thing.not forgetting all other staff starting from the receptionist and others who volunteered to help us while we were waiting for Buti Maqoba thank you,your efforts was appreciated .Well ✅ 💯. Kind regards Elizabeth Puleng
Helpful (0)
|Replies (0)EP
Elizabeth P
1 reviews | Active since Jan 2020
3 Mar 2026, 19:31
Recognition of outstanding performance
I would like to express my gratitude to Thabang Ledwaba for an excellent, outstanding service she served us with,she actually exceeded my expectations indeed you are a star.City property at Pretoria you did an amazing job for giving her that position,it is a great combination of expert with Maqoba The humanity that they displayed when helping clients makes one to feel at home already and to be at ease .Buti Maqoba and Ausi Thabang continue upholding good service ,you are doing the right thing.not forgetting all other staff starting from the receptionist and others who volunteered to help us while we were waiting for Buti Maqoba thank you,your efforts was appreciated .Well ✅ 💯. Kind regards Elizabeth Puleng
0
Replies (0)LL
Lebohang L
1 reviews | Active since Jan 2020
27 Feb 2026, 15:29
HANDED ME OVER TO ATTORNEY UNDER FALSE INFORMATION, IMNOT STAYING IN YOUR PROPERTY
ON MY CREDIT REPORT CITY PROPERTY LISTED ME SAYING I OWE THEM R10,800 AND MY ACCOUNTHAS BEEN HANDED OVER.THE SAD PART IS THAT I HAVE NEVER STAYED AT THEIR PROPERTIES, CLEARLY, THEY ***** PEOPLE S ID AND USE THEM.I NEED THIS NONSENSE FIXED BEFORE ITS TOO LATE, YOUR RUING PEOPLE S NAME FOR WHAT?IM SO MAD.MY EMAIL IS leboleso@yahoo.com, REMOVE MY NAME FROM YOUR SYSTEM AND FIND THE CULPRIT
Helpful (0)
|Replies (0)LL
Lebohang L
1 reviews | Active since Jan 2020
27 Feb 2026, 15:29
HANDED ME OVER TO ATTORNEY UNDER FALSE INFORMATION, IMNOT STAYING IN YOUR PROPERTY
ON MY CREDIT REPORT CITY PROPERTY LISTED ME SAYING I OWE THEM R10,800 AND MY ACCOUNTHAS BEEN HANDED OVER.THE SAD PART IS THAT I HAVE NEVER STAYED AT THEIR PROPERTIES, CLEARLY, THEY ***** PEOPLE S ID AND USE THEM.I NEED THIS NONSENSE FIXED BEFORE ITS TOO LATE, YOUR RUING PEOPLE S NAME FOR WHAT?IM SO MAD.MY EMAIL IS leboleso@yahoo.com, REMOVE MY NAME FROM YOUR SYSTEM AND FIND THE CULPRIT
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Replies (0)YM
Yaya M
1 reviews | Active since Jan 2020
25 Feb 2026, 06:59
Electricity
Your representatives entered the premises to install Tshwane meters without any prior notice, consultation, or written communication. This is completely unacceptable. After installation, we were instructed to purchase electricity again and were assured that the remaining units would be refunded on our invoices. I have now received my statement, and there is no refund reflected. This amounts to forcing tenants to pay twice for electricity. It is unreasonable and unfair for you to expect prompt payment from us when you fail to communicate properly and do not honour your own commitments. We are not an unlimited source of funds to cover your administrative failures. In addition, the newly installed meters are consuming electricity at an alarming and unreasonable rate. This raises serious concerns about their accuracy and functionality. I hereby demand a corrected statement within 48 hours, clearly reflecting the full refund for my remaining units. If this matter is not resolved within that timeframe, I will immediately escalate it to the PPPR and any other relevant regulatory bodies for investigation. This is my final request before formal escalation.
Helpful (0)
|Replies (0)YM
Yaya M
1 reviews | Active since Jan 2020
25 Feb 2026, 06:59
Electricity
Your representatives entered the premises to install Tshwane meters without any prior notice, consultation, or written communication. This is completely unacceptable. After installation, we were instructed to purchase electricity again and were assured that the remaining units would be refunded on our invoices. I have now received my statement, and there is no refund reflected. This amounts to forcing tenants to pay twice for electricity. It is unreasonable and unfair for you to expect prompt payment from us when you fail to communicate properly and do not honour your own commitments. We are not an unlimited source of funds to cover your administrative failures. In addition, the newly installed meters are consuming electricity at an alarming and unreasonable rate. This raises serious concerns about their accuracy and functionality. I hereby demand a corrected statement within 48 hours, clearly reflecting the full refund for my remaining units. If this matter is not resolved within that timeframe, I will immediately escalate it to the PPPR and any other relevant regulatory bodies for investigation. This is my final request before formal escalation.
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Replies (0)IK
RD
Rotondwa D
1 reviews | Active since Jan 2020
21 Feb 2026, 16:32
Lift not working since 10 February — No communication from management
I am extremely frustrated with the ongoing situation at St Tropez & Maxime. The lift has not been working since 10 February, and there has been absolutely no communication from City Property regarding repairs or timelines. When I call the office, I am repeatedly given misleading information by a staff member named Neo. Residents are left in the dark while the problem continues. This building has up to 6 floors, and the washing lines are located on the 7th floor. Tenants are forced to carry heavy laundry up multiple flights of stairs. I personally live on the 6th floor, it is unreasonable and physically exhausting to climb these stairs daily, especially after work, while carrying groceries and other essentials. This situation is unacceptable, particularly for elderly residents, families with children, or anyone with health issues. A functioning lift is a basic necessity in a building of this height. We urgently request: • Immediate repair of the lift • Honest communication from management • Regular updates on progress City Property needs to take responsibility and treat tenants with respect. We deserve safe, accessible living conditions.
Helpful (0)
|Replies (0)RD
Rotondwa D
1 reviews | Active since Jan 2020
21 Feb 2026, 16:32
Lift not working since 10 February — No communication from management
I am extremely frustrated with the ongoing situation at St Tropez & Maxime. The lift has not been working since 10 February, and there has been absolutely no communication from City Property regarding repairs or timelines. When I call the office, I am repeatedly given misleading information by a staff member named Neo. Residents are left in the dark while the problem continues. This building has up to 6 floors, and the washing lines are located on the 7th floor. Tenants are forced to carry heavy laundry up multiple flights of stairs. I personally live on the 6th floor, it is unreasonable and physically exhausting to climb these stairs daily, especially after work, while carrying groceries and other essentials. This situation is unacceptable, particularly for elderly residents, families with children, or anyone with health issues. A functioning lift is a basic necessity in a building of this height. We urgently request: • Immediate repair of the lift • Honest communication from management • Regular updates on progress City Property needs to take responsibility and treat tenants with respect. We deserve safe, accessible living conditions.
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