Electricity

Your representatives entered the premises to install Tshwane meters without any prior notice, consultation, or written communication. This is completely unacceptable. After installation, we were instructed to purchase electricity again and were assured that the remaining units would be refunded on our invoices. I have now received my statement, and there is no refund reflected. This amounts to forcing tenants to pay twice for electricity. It is unreasonable and unfair for you to expect prompt payment from us when you fail to communicate properly and do not honour your own commitments. We are not an unlimited source of funds to cover your administrative failures. In addition, the newly installed meters are consuming electricity at an alarming and unreasonable rate. This raises serious concerns about their accuracy and functionality. I hereby demand a corrected statement within 48 hours, clearly reflecting the full refund for my remaining units. If this matter is not resolved within that timeframe, I will immediately escalate it to the PPPR and any other relevant regulatory bodies for investigation. This is my final request before formal escalation.