YM
Yaya M
Active since Dec 2020
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Electricity
Your representatives entered the premises to install Tshwane meters without any prior notice, consultation, or written communication. This is completely unacceptable. After installation, we were instructed to purchase electricity again and were assured that the remaining units would be refunded on our invoices. I have now received my statement, and there is no refund reflected. This amounts to forcing tenants to pay twice for electricity. It is unreasonable and unfair for you to expect prompt payment from us when you fail to communicate properly and do not honour your own commitments. We are not an unlimited source of funds to cover your administrative failures. In addition, the newly installed meters are consuming electricity at an alarming and unreasonable rate. This raises serious concerns about their accuracy and functionality. I hereby demand a corrected statement within 48 hours, clearly reflecting the full refund for my remaining units. If this matter is not resolved within that timeframe, I will immediately escalate it to the PPPR and any other relevant regulatory bodies for investigation. This is my final request before formal escalation.
106 replies
8 months ago
Lack of Transparency in Vehicle Finance Process
Dear [Manager’s/Customer Care Name], I am writing to formally lodge a complaint regarding the vehicle finance process I recently experienced at your dealership. As a first-time car buyer, I placed my full trust in your finance department to guide me with honesty and transparency. Unfortunately, I feel I was misled and not afforded the fair, professional service expected from a reputable brand such as Hyundai. On the day of signing, I was told to initial every page and sign the contract without any explanation of the terms. At no point were the contents of the contract explained to me. I have both a video recording and an eyewitness who can confirm that nothing was discussed or clarified during this process. Key issues include: I was never provided with an invoice detailing the full costs of the car. I had to request a copy of the contract myself, which should have been given upfront. I was told that safety film was compulsory, although I later discovered this was not optional and was added without my informed consent. I was misled into believing that the vehicle automatically came with a tracker and that I had no option to select a company of my choice. I was not informed about delivery fees or other associated costs, which could have influenced my decision to purchase from another dealership. When I later approached the finance department for clarity and answers, I was told that they could not account for what happened during the signing process. I was also assured that I would receive a call back, but to this day I have not been contacted. I must emphasize that I am deeply disappointed by this entire experience. These actions not only fall short of Hyundai’s stated commitment to prioritizing customer needs and fostering a transparent, customer-driven culture, but they also appear to be in direct violation of the Consumer Protection Act, 2008 (Act No. 68 of 2008), which requires suppliers to act honestly, provide full disclosure of material information, and refrain from misleading or deceptive conduct. The failure to explain the contract, disclose costs upfront, and provide invoices upon request directly undermines my consumer rights under this legislation. I request the following: A detailed, itemized invoice of all costs that were added to my contract. An explanation as to why compulsory costs (such as safety film and tracker) were presented as non-optional. A review of my contract and correction/removal of any unfairly added costs, with reimbur*****t where applicable. Written assurance that corrective steps will be taken to ensure no other first-time buyers are subjected to the same treatment. I am also aware that there is a 15 to 30 day window period which allows me to terminate my contract should I not be satisfied. If this matter is not resolved urgently and fairly, I will have no choice but to exercise this right and proceed with contract termination. I trust that Hyundai will treat this complaint with the seriousness it deserves. If I do not receive a satisfactory response, I will escalate this matter further with the Motor Industry Ombudsman of South Africa (MIOSA) and other relevant consumer protection bodies. I look forward to your prompt response. Sincerely, Nikilitha Mbambo 072 040 2409
0 replies
18 months ago
Claim
I have submitted a claim on the 9th of September and have not received confirmation of my claim or any updates. I have been calling countless number of times to get feedback and I am informed that Kabelo who is handling it will call me back for weeks but I have not received any callback whatsoever . When I call in today he sent an email to an incorrect email and I had to call in in order for me to find out that the email was sent to an incorrect email addresses. You customer service is the pits.why should I beg on an update?
53 replies
18 months ago
Claim
I have been calling in to get claim updates and I am always calling in and Promised that Kabelo will call me to update me .I don’t get any calls or updates on my claim and when I ask for a supervisor the agents drop whenever I ask for a supervisor . I called in 3 times this morning . What do I need to do to get updates on my claim?
53 replies
23 months ago
Access and rude staff
I have been staying at a building with no access for months. I was told to communicate with a rude and useless Derrick Baloyi who has not yet assisted me in getting access till today yet they never fail to send out rent reminders. I need access and I need to speak to someone who is not rude
53 replies
23 months ago
Courier guy protects *****s
As I small business owner I would not recommend anyone to use them because they cover for their employees ones goods are lost . A friend of mine (Zukhona Mange) who is a small business owner lost stock for more than R35 000 and nothing was done..if you’re a small business owner do not use the courier guy services no matter what. You’re about to trend on twitter
0 replies
24 months ago
Access and charges
I haven’t had access for 2 months and Derrick Baloyi who is supposed to assist me doesn’t answer his phone and doesn’t return any calls. The only day I got ahold of him he placed me on hold for long cause he was on another and dropped.He never tried calling and calling and sending him messages doesn’t work. I also have an issue whereby I was charged R70 on my electricity as “arrears” but I purchase my water, when I called I was referred to Pretty who said that she’ll investigate but has never got back to me and it has been a month. I have been very patient but it seems like the staff members don’t want to do anything about it
0 replies
52 months ago
Cellc
I bought data using my banking app, the money was debited from my account but the data was never loaded. I calledy bank and they informed me that they made the funds available and it's the service provider that has to load the data. I called cellc twice and they kept on referring me to my bank cause they don't know how to solve this. I spoke to a lady by the name of Rutendo Ratuatumela who did not even bother looking into the matter...1st it was a hassle canceling my contract now this...I would never recommended cellc to anyone I know
159 replies
52 months ago
Cellc cellphone contract
I requested that my contract be canceled in November since I was finishing it in December and was informed that a request was sent however I received data from cellc today and when I called the customer care number I was informed that it's not canceled and I have to request for it to be canceled.. Now I have to pay for another month whereas I requested for cancelation.. I would never take anymore contracts with them in future
159 replies
61 months ago
Cell c
Good day They offer great service with their cellphone Contacts.i just hate the marketing calls
53 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)