HA
Hyundai Airport
Unclaimed Business
HA
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hyundai Airport
Hyundai Airport has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Hyundai Airport across 15 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceN
Ndazo
1 reviews | Active since Jan 2020
21 Aug 2025, 09:08
Do Not Buy Your Car From Hyundai Airport Kempton Park
Hyundai airport kempton. We bought a pre owned car from them, the first day I could feel that the clutch is too hard but I thought I'll get use to it since it a car that I am not used to. I drove the car less than 10 days the clutch was getting harder and now the reverse gear it is hard to enter, we called the sales guy Ben to tell him, he said we should bring it so that they can fix it, the car was with them for 9 days no communication was made, we kept on calling to check our car, on the day of collection we drop the car to the nearest garage just opposite to their dealership now all the gears were not entering, we took the car back to them, they said they need to adjust something. On the second day driving the car after it came back the same thing happened we now emailed the hard office we spoke to a lady by the name of Zinhle, she then shared my emails to the dealer and forwarded the reply from the dear to me , the was no proper resolving. We then ask if can they give us another car since this one has a problem and it is not even a month driving it, they told us that we must pay 40k upfront for another car. We told them we don't have. In a month we will have the car for 2 weeks the other 2 weeks is at the dealership getting fixed yoh I regret buying a car from Hyundai airport. Poor customer service
Helpful (0)
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Ndazo
1 reviews | Active since Jan 2020
21 Aug 2025, 09:08
Do Not Buy Your Car From Hyundai Airport Kempton Park
Hyundai airport kempton. We bought a pre owned car from them, the first day I could feel that the clutch is too hard but I thought I'll get use to it since it a car that I am not used to. I drove the car less than 10 days the clutch was getting harder and now the reverse gear it is hard to enter, we called the sales guy Ben to tell him, he said we should bring it so that they can fix it, the car was with them for 9 days no communication was made, we kept on calling to check our car, on the day of collection we drop the car to the nearest garage just opposite to their dealership now all the gears were not entering, we took the car back to them, they said they need to adjust something. On the second day driving the car after it came back the same thing happened we now emailed the hard office we spoke to a lady by the name of Zinhle, she then shared my emails to the dealer and forwarded the reply from the dear to me , the was no proper resolving. We then ask if can they give us another car since this one has a problem and it is not even a month driving it, they told us that we must pay 40k upfront for another car. We told them we don't have. In a month we will have the car for 2 weeks the other 2 weeks is at the dealership getting fixed yoh I regret buying a car from Hyundai airport. Poor customer service
0
Replies (0)YM
Yaya M
1 reviews | Active since Jan 2020
17 Aug 2025, 11:27
Lack of Transparency in Vehicle Finance Process
Dear [Manager’s/Customer Care Name], I am writing to formally lodge a complaint regarding the vehicle finance process I recently experienced at your dealership. As a first-time car buyer, I placed my full trust in your finance department to guide me with honesty and transparency. Unfortunately, I feel I was misled and not afforded the fair, professional service expected from a reputable brand such as Hyundai. On the day of signing, I was told to initial every page and sign the contract without any explanation of the terms. At no point were the contents of the contract explained to me. I have both a video recording and an eyewitness who can confirm that nothing was discussed or clarified during this process. Key issues include: I was never provided with an invoice detailing the full costs of the car. I had to request a copy of the contract myself, which should have been given upfront. I was told that safety film was compulsory, although I later discovered this was not optional and was added without my informed consent. I was misled into believing that the vehicle automatically came with a tracker and that I had no option to select a company of my choice. I was not informed about delivery fees or other associated costs, which could have influenced my decision to purchase from another dealership. When I later approached the finance department for clarity and answers, I was told that they could not account for what happened during the signing process. I was also assured that I would receive a call back, but to this day I have not been contacted. I must emphasize that I am deeply disappointed by this entire experience. These actions not only fall short of Hyundai’s stated commitment to prioritizing customer needs and fostering a transparent, customer-driven culture, but they also appear to be in direct violation of the Consumer Protection Act, 2008 (Act No. 68 of 2008), which requires suppliers to act honestly, provide full disclosure of material information, and refrain from misleading or deceptive conduct. The failure to explain the contract, disclose costs upfront, and provide invoices upon request directly undermines my consumer rights under this legislation. I request the following: A detailed, itemized invoice of all costs that were added to my contract. An explanation as to why compulsory costs (such as safety film and tracker) were presented as non-optional. A review of my contract and correction/removal of any unfairly added costs, with reimbur*****t where applicable. Written assurance that corrective steps will be taken to ensure no other first-time buyers are subjected to the same treatment. I am also aware that there is a 15 to 30 day window period which allows me to terminate my contract should I not be satisfied. If this matter is not resolved urgently and fairly, I will have no choice but to exercise this right and proceed with contract termination. I trust that Hyundai will treat this complaint with the seriousness it deserves. If I do not receive a satisfactory response, I will escalate this matter further with the Motor Industry Ombudsman of South Africa (MIOSA) and other relevant consumer protection bodies. I look forward to your prompt response. Sincerely, Nikilitha Mbambo 072 040 2409
Helpful (0)
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Yaya M
1 reviews | Active since Jan 2020
17 Aug 2025, 11:27
Lack of Transparency in Vehicle Finance Process
Dear [Manager’s/Customer Care Name], I am writing to formally lodge a complaint regarding the vehicle finance process I recently experienced at your dealership. As a first-time car buyer, I placed my full trust in your finance department to guide me with honesty and transparency. Unfortunately, I feel I was misled and not afforded the fair, professional service expected from a reputable brand such as Hyundai. On the day of signing, I was told to initial every page and sign the contract without any explanation of the terms. At no point were the contents of the contract explained to me. I have both a video recording and an eyewitness who can confirm that nothing was discussed or clarified during this process. Key issues include: I was never provided with an invoice detailing the full costs of the car. I had to request a copy of the contract myself, which should have been given upfront. I was told that safety film was compulsory, although I later discovered this was not optional and was added without my informed consent. I was misled into believing that the vehicle automatically came with a tracker and that I had no option to select a company of my choice. I was not informed about delivery fees or other associated costs, which could have influenced my decision to purchase from another dealership. When I later approached the finance department for clarity and answers, I was told that they could not account for what happened during the signing process. I was also assured that I would receive a call back, but to this day I have not been contacted. I must emphasize that I am deeply disappointed by this entire experience. These actions not only fall short of Hyundai’s stated commitment to prioritizing customer needs and fostering a transparent, customer-driven culture, but they also appear to be in direct violation of the Consumer Protection Act, 2008 (Act No. 68 of 2008), which requires suppliers to act honestly, provide full disclosure of material information, and refrain from misleading or deceptive conduct. The failure to explain the contract, disclose costs upfront, and provide invoices upon request directly undermines my consumer rights under this legislation. I request the following: A detailed, itemized invoice of all costs that were added to my contract. An explanation as to why compulsory costs (such as safety film and tracker) were presented as non-optional. A review of my contract and correction/removal of any unfairly added costs, with reimbur*****t where applicable. Written assurance that corrective steps will be taken to ensure no other first-time buyers are subjected to the same treatment. I am also aware that there is a 15 to 30 day window period which allows me to terminate my contract should I not be satisfied. If this matter is not resolved urgently and fairly, I will have no choice but to exercise this right and proceed with contract termination. I trust that Hyundai will treat this complaint with the seriousness it deserves. If I do not receive a satisfactory response, I will escalate this matter further with the Motor Industry Ombudsman of South Africa (MIOSA) and other relevant consumer protection bodies. I look forward to your prompt response. Sincerely, Nikilitha Mbambo 072 040 2409
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Replies (0)MS
Ms S
1 reviews | Active since Jan 2020
19 May 2025, 18:07
HYUNDAI AIPORT SERVICE DEPARTMENT
Evening, I took my Hyundai H1 bus in for Service on Saturday 17/05/2025 for the 165 000 KM everything went well and the service was perfect. I was called to come pick up the car at around 11:44 and upon my arrival everything was done and I was also given an invoice of the break down of what was done on the car. Unfortunately I picked up the car on a Saturday noon and I did not use the car up until Monday 19/05/2025 Morning, as I use the car for my school drop off in the mornings, when was switching on the car and turning on the heater for my kids to find the car warm I encountered a shock, the heater has a very Loud noise coming from the front and it is so unbearable I had to switch it off immediately as I could not stand the noise! I did try to get hold of the the dealership as early as 7:20 this Morning and I did not not get any answer I called the entire morning and still did not get any assistance from Hyundai Airport, I was transferred from pillar to post and still nothing was done up until now. I am a very Unhappy client as I did not get assistance from any of the Stuff members from Hyundai Airport I am very very unhappy!!!!
Helpful (0)
|Replies (0)MS
Ms S
1 reviews | Active since Jan 2020
19 May 2025, 18:07
HYUNDAI AIPORT SERVICE DEPARTMENT
Evening, I took my Hyundai H1 bus in for Service on Saturday 17/05/2025 for the 165 000 KM everything went well and the service was perfect. I was called to come pick up the car at around 11:44 and upon my arrival everything was done and I was also given an invoice of the break down of what was done on the car. Unfortunately I picked up the car on a Saturday noon and I did not use the car up until Monday 19/05/2025 Morning, as I use the car for my school drop off in the mornings, when was switching on the car and turning on the heater for my kids to find the car warm I encountered a shock, the heater has a very Loud noise coming from the front and it is so unbearable I had to switch it off immediately as I could not stand the noise! I did try to get hold of the the dealership as early as 7:20 this Morning and I did not not get any answer I called the entire morning and still did not get any assistance from Hyundai Airport, I was transferred from pillar to post and still nothing was done up until now. I am a very Unhappy client as I did not get assistance from any of the Stuff members from Hyundai Airport I am very very unhappy!!!!
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Replies (0)gP
gallah P
1 reviews | Active since Jan 2020
13 Sept 2024, 21:51
Great dealership 12/10
What an amazing dealership! They serviced the car without a problem. We went in to check our warranty and if something was covered, let me tell you. They were friendly and helpful. On top of that, we ended up trading in our car for a bigger one. Siphiwe, Mbali and Prince were phenomenal! Second car we have purchased from them and I am so impressed by the professionalism and service! Well done
Helpful (0)
|Replies (0)gP
gallah P
1 reviews | Active since Jan 2020
13 Sept 2024, 21:51
Great dealership 12/10
What an amazing dealership! They serviced the car without a problem. We went in to check our warranty and if something was covered, let me tell you. They were friendly and helpful. On top of that, we ended up trading in our car for a bigger one. Siphiwe, Mbali and Prince were phenomenal! Second car we have purchased from them and I am so impressed by the professionalism and service! Well done
0
Replies (0)LT
Lazarus T
1 reviews | Active since Jan 2020
29 Mar 2024, 19:34
Ravi
The dealer quoted me R24 000 to fix my car and I paid Cash... Then the workshop manager Steve diagnosed it and find out that it was a different issue than the expected one clutch plate and Fly wheel..The cost came to about R8000 and the dealership parts sales manager Ravi. He is not willing to pay the difference due to me and he is always giving me stories and since the 4th of March 2024. Please assist
Helpful (0)
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Lazarus T
1 reviews | Active since Jan 2020
29 Mar 2024, 19:34
Ravi
The dealer quoted me R24 000 to fix my car and I paid Cash... Then the workshop manager Steve diagnosed it and find out that it was a different issue than the expected one clutch plate and Fly wheel..The cost came to about R8000 and the dealership parts sales manager Ravi. He is not willing to pay the difference due to me and he is always giving me stories and since the 4th of March 2024. Please assist
0
Replies (0)RT
Roelien T
1 reviews | Active since Jan 2020
17 Jan 2024, 09:41
****s
The service is excellent until they have your money and then you are on your own. I bought 2 Kia Picantos from them. On signing the Finical manger explained that we have a service plan for 30 and 45 000km. We booked the 1 car for a service and was told the service plan is for 45 and 60 000km, by the dealership we wanted to take it to for the service. When communicating with the sales agent we were told to phone Liquid Capital to find out about the service plan. The Finical manager is just not responding.
Helpful (0)
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Roelien T
1 reviews | Active since Jan 2020
17 Jan 2024, 09:41
****s
The service is excellent until they have your money and then you are on your own. I bought 2 Kia Picantos from them. On signing the Finical manger explained that we have a service plan for 30 and 45 000km. We booked the 1 car for a service and was told the service plan is for 45 and 60 000km, by the dealership we wanted to take it to for the service. When communicating with the sales agent we were told to phone Liquid Capital to find out about the service plan. The Finical manager is just not responding.
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Replies (0)CE
Corrie E
1 reviews | Active since Jan 2020
16 Jan 2024, 12:50
Sales Manager and staff do not want repeat business
I bought a demo Venue from this dealership in May 2022. During the final discussions, the Sales Manager told me that as I am retired, the maintenance plan will give me peace of mind for the first 3 years. Having just gone for the second service, I was told by the Service lady that I only have a service plan. Taking it up with Hyundai SA also did not help as everybody on the Sales side at the Dealership now just deny everything. Find yourself another dealership for Hyundai. The Sales staff do not understand what Integrity means. Worst dealership I dealt with ever.
Helpful (0)
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Corrie E
1 reviews | Active since Jan 2020
16 Jan 2024, 12:50
Sales Manager and staff do not want repeat business
I bought a demo Venue from this dealership in May 2022. During the final discussions, the Sales Manager told me that as I am retired, the maintenance plan will give me peace of mind for the first 3 years. Having just gone for the second service, I was told by the Service lady that I only have a service plan. Taking it up with Hyundai SA also did not help as everybody on the Sales side at the Dealership now just deny everything. Find yourself another dealership for Hyundai. The Sales staff do not understand what Integrity means. Worst dealership I dealt with ever.
0
Replies (0)NG
Nomfundo G
1 reviews | Active since Jan 2020
22 Dec 2023, 15:21
Bad customer service from the manager
Took my car for service today and when I went to pick it up I saw crack on my windscreen when I told them and they came to see it the manager was soo rude and said they won't fix it cause it's not their problem wow 😧 I'm soo disappointed never going there again poor customer service
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Nomfundo G
1 reviews | Active since Jan 2020
22 Dec 2023, 15:21
Bad customer service from the manager
Took my car for service today and when I went to pick it up I saw crack on my windscreen when I told them and they came to see it the manager was soo rude and said they won't fix it cause it's not their problem wow 😧 I'm soo disappointed never going there again poor customer service
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Replies (0)