USELESS REFUND SYSTEM

Useless refund system . I was on holiday in Cape Town from Johannesburg . Table Mountain was closed on the day that we were meant to go up . I coulnt re-shedule , so could only sent the refund request as soon as I got back to Johannesburg . It took their offices a couple of days to respond , and i was told that the vouchers expired? What a bulls*@t excuse!!!Useless...i am now forced to use my attorney to get my money back .