Terrible workmanship

Dear Ayesha Knoop I am writing to formally record my continued dissatisfaction and to place on record the serious concerns regarding the ongoing poor workmanship on my vehicle. After my initial complaint, CK Coaching urgently collected my vehicle, assuring me that the defects would be rectified. However, when the vehicle was returned, it was in an even worse condition than before, which is completely unacceptable. The following additional issues were identified after the second return of the vehicle: New scratches on my rear lights, which were previously new and undamaged Rear of the vehicle still not correctly aligned Parts not properly assembled Window tint interfered with, despite no authorisation to work on it No effort made to clean areas where work was carried out This vehicle had approximately 15,000 km on the clock when it was handed to your workshop and was in excellent condition apart from a minor rear knock. It has now sustained multiple new scratches and defects as a direct result of being in your care. I have now been instructed to return the vehicle to your workshop for a third time. While I will comply in good faith, I must state clearly that my confidence in CK Coaching has been severely compromised. I am extremely concerned about what further damage may occur. Please note the following: This is an insurance-authorised repair, and I will not sign off on the repair with the insurer unless the vehicle is returned to me in the same condition it was received, excluding only the original accident damage Should the workmanship remain unacceptable after this third attempt, I will invoke my rights under the National Consumer Act and the applicable standards governing your industry I will require that the vehicle be repaired at an alternative approved repairer, at your cost, should you fail to deliver acceptable workmanship I have dealt with several reputable panel shops in the past, and I regret to say that the standard of work experienced at CK Coaching does not meet acceptable industry standards. This email serves as a formal final notice. I expect written confirmation of how you intend to handle this matter differently on this third repair attempt and what quality controls will be app**** to prevent further damage ,I will do a follow up review if this don't get sorted out properly tomorrow