Compensation Fund Provincial Team not doing the work

I logged a claim with CF in 2023 Nov as an employer, and i have paid my employer during the time she was booked off sick, i started claiming the refund of TTD'S since then till today no resolution. Every time i go to the Alberton labour centre i speak to Thapelo who will come with excuses everyday and not responding to my issues, however He will assist other people He knows