READ YOUR POLICIES CLEARLY BEFORE YOU GET ****MED!!!

Good day,

I have two claims with mi-way the vichle policy and motor & combo policy. I have been with my way for 5+ years now. I have struggled with them before. My accidenr happen on the 27th of December 2025 which I had to follows ups on my claims no one ever bothered with my claim I can name them all in that claims department I don't know if they do it deliberately or it's a certain way they work but belive me when I say it has been a night from Claims manager to the entire department. Kunal Bhugwandeen, Felicity Machaba my claim handler I have never spoken to her telephonically till today as from the 27th of December 2026. You write emails she does not respond until you follow up forgetting that you also have a job ypu cannot be repeating yourself with every claim handler. But I guess what I had to do that everyday. I was pouring my heart out from day 1 but they have choosen to bully till to date. Personally Felicty Machaba has been my worse to the Panel Beater it's self Europa panel beaters in springs. And I was told that what I call rims is actually mags and it's not coverd with my motor & combo policy. But funny enough I have hit potholes those very same rims they call mags. The assesor would quote and they would get fixed but today that they are ****** all four I have being told that they are not included in my policy. So if you have a motor and combo policy with them go cancel it because they will never pay for such incident. GO READ YOUR POLICY AGAIN GOOD PEOPLE. From the first day I took out the policy send them pictures to cover my car but today they sing a different tune.

FROM AN EXHAUSTED MOTHER AND DEFEATED!!!!