Claro Clinic
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Claro Clinic
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Donna C
1 reviews | Active since Jan 2020
7 Feb 2024, 00:43
Does someone have to die?
Completely shocking disregard for patients safety when an entire floor of patients are too afraid to sleep because of a 1 patient theatening other patients! Nurses are completely overwhelmed having already escalated this the doctors are being called and there is no security with an 80% male to 20% female mix of patients. No head of Unit even deemed himself worthy to f'ing out what was happening. Lying awake at 2:35 ad am too afraid to sleep. Claro Clinic this is not the last you will be hearing from me.
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Donna C
1 reviews | Active since Jan 2020
7 Feb 2024, 00:43
Does someone have to die?
Completely shocking disregard for patients safety when an entire floor of patients are too afraid to sleep because of a 1 patient theatening other patients! Nurses are completely overwhelmed having already escalated this the doctors are being called and there is no security with an 80% male to 20% female mix of patients. No head of Unit even deemed himself worthy to f'ing out what was happening. Lying awake at 2:35 ad am too afraid to sleep. Claro Clinic this is not the last you will be hearing from me.
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Tania S
1 reviews | Active since Jan 2020
23 Feb 2022, 06:35
Shooting incident
During my stay at Claro Clinic 17/1/2022, the parent of a patient was called in on a Sunday Evening at around 8pm to collect his sons cellphone. A fight broke out between father and son and the father fired 4 gunshots at close range at his son while patients were trying to stop the fight. One of the shots were fired through his sons face. According to The nurses the shot was not fatal, but the patient was not allowed back at the clinic. There is no security at the clinic, but only on that night after the incident, they employed the services of a security guard. When the management addressed the patients the following day, they brushed the traumatic experience as “the incident” and tried to downplay it. When I asked what the way forward wrt security at the clinic, their response was “we looking into it. Up until the day I left there was still no security there and I spent my supposed rehab/the****utic stay as a scared and vulnerable person and not once did I feel safe at that clinic
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Tania S
1 reviews | Active since Jan 2020
23 Feb 2022, 06:35
Shooting incident
During my stay at Claro Clinic 17/1/2022, the parent of a patient was called in on a Sunday Evening at around 8pm to collect his sons cellphone. A fight broke out between father and son and the father fired 4 gunshots at close range at his son while patients were trying to stop the fight. One of the shots were fired through his sons face. According to The nurses the shot was not fatal, but the patient was not allowed back at the clinic. There is no security at the clinic, but only on that night after the incident, they employed the services of a security guard. When the management addressed the patients the following day, they brushed the traumatic experience as “the incident” and tried to downplay it. When I asked what the way forward wrt security at the clinic, their response was “we looking into it. Up until the day I left there was still no security there and I spent my supposed rehab/the****utic stay as a scared and vulnerable person and not once did I feel safe at that clinic
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Jade B
1 reviews | Active since Jan 2020
21 Dec 2021, 08:38
Pathetic Service
Nursing staff are not friendly or empathetic Maintenance is appalling Psychiatrists are short staffed COVID-19 regulations are shocking Cleaning staff are not sufficient Overall utterly disappointing customer service
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Jade B
1 reviews | Active since Jan 2020
21 Dec 2021, 08:38
Pathetic Service
Nursing staff are not friendly or empathetic Maintenance is appalling Psychiatrists are short staffed COVID-19 regulations are shocking Cleaning staff are not sufficient Overall utterly disappointing customer service
0
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Zaheera A
1 reviews | Active since Jan 2020
24 Jul 2019, 00:22
Claro clinic. A wonderful healing space.
Needed to be admitted due to mental health issues. The place is a wonderful space to allow you to deal with all that affects you as well as ensures you are given daily professional care and monitoring. The nurses, the the******s and everyone at the clinic work extremely well to facilitate better health.
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Zaheera A
1 reviews | Active since Jan 2020
24 Jul 2019, 00:22
Claro clinic. A wonderful healing space.
Needed to be admitted due to mental health issues. The place is a wonderful space to allow you to deal with all that affects you as well as ensures you are given daily professional care and monitoring. The nurses, the the******s and everyone at the clinic work extremely well to facilitate better health.
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Justin P
1 reviews | Active since Jan 2020
8 Feb 2018, 13:54
Unethical Conduct from Accounts Department
Almost year after my admission to Claro Clinic (in N1 City, Cape Town) for depression, I was contacted by debt collectors for an outstanding account which had not been paid for by my medical aid. I was never informed about the outstanding amount before it was handed over to debt collectors. My medical aid also had no record of any outstanding or unpaid claims related to the hospital admission. To my recollection, the clinic forces depressed unwell patients to sign a legal disclaimer indemnifying them from any financial loss. 2 Major issues arise from this conduct: - Medical aids are legally allowed to decline accounts which are more than 4 months old from the date of service. I was only made aware of the account for the first time after almost a year and therefore unable to claim from my medical aid. - Debt collectors add their own additional fee/commission to the account. The account was never sent to me first. I am now being held responsible for the additional fees of the debt collectors as well as potential detrimental effects on my credit record. Through email correspondence, I asked: - for my outstanding account to be withdrawn from the debt collectors since I had never personally been sent the account. - to be forwarded evidence that the claim had been received by the medical aid within 4 months of the service date to facilitate a late claim with the medical aid. My email requests have been ignored (email address confirmed correct). I have yet to call telephonically. Legally I may still be held responsible for the outstanding amount due to the disclaimer I was forced to sign on admission, but ethically the conduct of the accounts department for Claro Clinic is unacceptable.
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Justin P
1 reviews | Active since Jan 2020
8 Feb 2018, 13:54
Unethical Conduct from Accounts Department
Almost year after my admission to Claro Clinic (in N1 City, Cape Town) for depression, I was contacted by debt collectors for an outstanding account which had not been paid for by my medical aid. I was never informed about the outstanding amount before it was handed over to debt collectors. My medical aid also had no record of any outstanding or unpaid claims related to the hospital admission. To my recollection, the clinic forces depressed unwell patients to sign a legal disclaimer indemnifying them from any financial loss. 2 Major issues arise from this conduct: - Medical aids are legally allowed to decline accounts which are more than 4 months old from the date of service. I was only made aware of the account for the first time after almost a year and therefore unable to claim from my medical aid. - Debt collectors add their own additional fee/commission to the account. The account was never sent to me first. I am now being held responsible for the additional fees of the debt collectors as well as potential detrimental effects on my credit record. Through email correspondence, I asked: - for my outstanding account to be withdrawn from the debt collectors since I had never personally been sent the account. - to be forwarded evidence that the claim had been received by the medical aid within 4 months of the service date to facilitate a late claim with the medical aid. My email requests have been ignored (email address confirmed correct). I have yet to call telephonically. Legally I may still be held responsible for the outstanding amount due to the disclaimer I was forced to sign on admission, but ethically the conduct of the accounts department for Claro Clinic is unacceptable.
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