Broke Glasses and refused to replace

The date and time of this incident is not exact as the saga was drawn out & I'm a busy man & it has taken me time to sit down and write a report. I went into classic eyes for new lenses & to buy a new pair of glasses. I sent in a pair of vonzipper frames which I had purchased from them for new lenses & at the same time I purchased a new pair of guess frames on the Friday. I was promised the job would be completed by the following monday. That monday came & went as did the week, I had to contact them the following friday to ask what the hold up was, that is when I was informed they had broken my vonzipper frames while fitting the new lenses. I was instructed to come in & choose a new pair of frames. when I arrived the following week a new pair of frames had been picked out for me?? they were not vonzippers or of equal value but rather a pair of cheap generic frames which I was totally unhappy with. the frames chosen for me were worth only 10% of the value of my vonzipper frames they were unwilling to replace apples with apples. when the owner finally decided to get involved I was told they will not replace leaving me over R2000 out of pocket. I certainly will not be returning!!