Classic eyes Optometrists Poor customer service Pavillion branch

I used their services (Pavillion branch)previously and found it to be good, and after few years went back for new glasses on medical aid, within a year the frame broke, called in and told must come in, I did go in on Sunday and told they don't have stock of frame and will take 2 to 3 days to get a replacement

Knowing that the frame is under guarantee, they did not check if they had stock on hand, I came all the way to store only to be told to come back.

It's now Thursday 5 days later, they did not call me or message me as promised, I call in and they do not have frame and will call me back only to telll me I must wait another 5 days for new frame, I suspect they were completely ignored ordering one.

I must say my experience in general with store at present is mediocre and staff seem robotic in attitude, I should off just went to my local optometrists I usually go too, would never have this issue, seems classic eyes prefers to be just another run of the mill big store business.