KR
Kevin R
Active since Apr 2013
37
Reviews
0
Industries
Reviews
37 reviews22 months ago
Hirsch Pathetic customer service
I bought a new Kic fridge from Hirsch Springfield branch and it came with 5 year warranty guarantee. I noticed rubber on fridge started to crack few months later, the rubber is paper thin and I called Hirsch and they got Kic to contact me and send someone out, they message me after inspection and tell me it's my fault and the can replace rubber for under R1000. So I called them and I then realized who I was dealing, KIC is taken over by an American company and the attitude of staff is aggressive and blunt and they were never going to honor any 5 year warranty. Unfortunateky I fell ill and was unwell for several months and did not have energy to take matter up with KIC or Hirsch and Hirsch service is just as bad, no one follows up or provides any form of customer assistance unless you keep calling them. Now few months later freezer door rubber tears as well and now the complete fridge leaks and has to be monthly defrosted because the seals are all broken, it's only a year and the fridge is falling apart. My regret is buying such poor quality product with a useless scan off a guarantee. I should of purchased a Samsung fridge even a cheap model and I would never off had such issues. I falsely believed buying local established brand with a 5 year guarantee would means a good product, unfortunately that is not the case, what you get is cheap inferior product sold under **** of 5 year guarantee. Customer service is non existence, it's not the same product of years ago. What is even more disappointing is the poor customer service at Hirsch Springfield, the after sales and customer support is pathetic, no follow up, you buy the products they sell and thereafter you on your own. I do have legal cover and now will be in contact with Hirsch and KiC and lodge a legal claim on them, I will contact Hirsch first to resolve, but there after I believe social media and legal action exposing such deceit must be exposed.
0 replies
28 months ago
Vodacom Fibre support is a joke, Inferior service
Vodacom Fibre support is by far the worst you could find in south Africa, they have some sort of perverted relationship with their outsourced service provider to fix Fibre faults. I reported Fibre issue morning of Tuesday, I had to call in several times to find out on progress, only on Thursday I get a call and told sorry we don't work on public holiday which was Friday but they can come through on Saturday at 11am, no email or sms of technician details, who to contact, no follow up from technician if they coming through. Now Saturday and no one has shown up, no call to inform me. I have to call the call center and be told they will have to get management to contact them because the technician cannot be contacted directly, this is some sort of idiotic Backward agreement they sold their clients into. I have to sacrifice my Saturday waiting for technicians that fail to show up or have decency and professionalism to contact me and let me know either you not showing up or are running late. Days of monopoly on Fibre is over, unfortunately vodacom did not get the memo. I now will be looking at alternatives, because vodacom is a hindrance to progress, imagine your business must come to a grinding halt because your Fibre is down for a week and you have to pay R1000 a month for this privelidge. Don't expect them to show up or have a call back from call center today, cannot expect much from Inferior service providers
258 replies
28 months ago
KiC 5 year warranty Guarantee is a ****
I bought a new Kic fridge from Hirsch Springfield branch and it came with 5 year warranty guarantee. I noticed rubber on fridge started to crack few months later, the rubber is paper thin and I called Hirsch and they got Kic to contact me and send someone out, they message me after inspection and tell me it's my fault and the can replace rubber for under R1000. So I called them and I then realized who I was dealing, KIC is taken over by an American company and the attitude of staff is aggressive and blunt and they were never going to honor any 5 year warranty. Unfortunateky I fell ill and was unwell for several months and did not have energy to take matter up with KIC or Hirsch and Hirsch service is just as bad, no one follows up or provides any form of customer assistance unless you keep calling them. Now few months later freezer door rubber tears as well and now the complete fridge leaks and has to be monthly defrosted because the seals are all broken, it's only a year and the fridge is falling apart. My regret is buying such poor quality product with a useless scan off a guarantee. I should of purchased a Samsung fridge even a cheap model and I would never off had such issues. I falsely believed buying local established brand with a 5 year guarantee would means a good product, unfortunately that is not the case, what you get is cheap inferior product sold under **** of 5 year guarantee. Customer service is non existence, it's not the same product of years ago.
0 replies
28 months ago
Classic eyes Optometrists Poor customer service Pavillion branch
I used their services (Pavillion branch)previously and found it to be good, and after few years went back for new glasses on medical aid, within a year the frame broke, called in and told must come in, I did go in on Sunday and told they don't have stock of frame and will take 2 to 3 days to get a replacement Knowing that the frame is under guarantee, they did not check if they had stock on hand, I came all the way to store only to be told to come back. It's now Thursday 5 days later, they did not call me or message me as promised, I call in and they do not have frame and will call me back only to telll me I must wait another 5 days for new frame, I suspect they were completely ignored ordering one. I must say my experience in general with store at present is mediocre and staff seem robotic in attitude, I should off just went to my local optometrists I usually go too, would never have this issue, seems classic eyes prefers to be just another run of the mill big store business.
0 replies
36 months ago
Vodacom Fibre Sucks, Pathetic customer Service.
My vodacom Fibre stopped working 7pm Wednesday 26 April 2023, we reside in Durban central and i called into their Fibre call center and was told it's was an area outage, Thursday called in again this time told it's a fault with my line and would be resolved with 48 hours and it was escalated , come Friday called again and told nothing resolved matter escalated to manager who would call me back same day and matter referred to 2nd line to confirm reason for fault. No call from manager , no feedback, it's now Saturday, 4 days without Fibre and when I call in they now have no feedback, and must wait 72 hours, they do not work weekend and they must now escalate to some 3rd party because vodacom could not care less if it's customers go without service. I am told to hold on line while he checks if technicians are working weekend and then agent drops my call and could not bother calling me back. I will now have to call them again on Monday 30 April, 6 days without Fibre and I probably get the same jackass excuses. Vodacom you are a complete pathetic excuse for an internet service provider, your staff tell lies to customers on your instructions, you have a pathetic work ethic or customer service ethos. Gladly take our money, I pay R1000 a month for Fibre and the ****** thing does does not work, I actually cannot wait for regional service providers like 123net to come to our area, I would even pay more for reliable service.
424 replies
41 months ago
Poor service Pick n PAY Springfield Durban
Friday 16 December, we purchased groceries and our way out discovered we were overcharged for a litre of fresh cream, as price on receipt was higher than marked price on shelf, told the floor manager, she asks cashier to refund the difference but insists item does not need to be scanned just provide receipt. But when dealing with cashier she insisted on scanning item,. After refund we left store and on returning home, noticed the fresh cream was not returned by cashier. We called the Springfield Park store in Durban close to ten times,, no answer, we then contacted customer service who in turn tried calling store and manager directly several times , and stll no one answers calls. This poor level of service is not a once off experience with this store, and their is a clear lack of management and customer service. Now because of their failure to return my item owhixh has a value of R60 or answer calls, I now have to return to store spend more fuel to go through further hurdles to get my item back. Pick n Pay clearly has lost ability to control and enhance customer service at its franchises, and this poor level of service is not acceptable anymore.
132 replies
41 months ago
Pick n Pay Hyper Black Friday weekend sale a Scam
Black Friday 3 day sale at Pick n Pay Hyper Durban North Kzn is a complete scam, calling in customers when they do not have stock it's Saturday midday 2nd day of sale, and the primary advertised products are out of stock on first day of 3 day sale, they do not have lamb packs, no chicken packs, no rice, no detergent, basically the few items they did advertise on their advert to call in customers was sold out on day 1. Then when we went to see the manager, a floor manager tells us that we should of came in on 1st day of 3 day sale if we want the specials, he was rude arrogant, complete refusal to accommodate or assist us, I guess if we were White customers red carpet would off been rolled out to accommodate. Fortunately we made such a fuss that the store manager was called, he fortunately was helpful somewhat which we did appreciate, but the floor managers are a complete waste of customers time, they are completely incompetent when it comes to customer assistance, or maybe it's reserved for certain race of customers. That not withstanding, their black Friday long weekend sale is a complete lie, calling in customers only to be dissapointed, my entire day was ruined, I should of just went to checkers at least they know how to manage stock over a 3 day sale and cater for their customers. I would not both with any future sales at pick n pay, because it is a complete lie, they have dropped the ball on customer service and ethics and have turned to false advertising. Dissapointing level of service.
264 replies
45 months ago
Pick n Pay ASAP delivery an outsourced Failure
Pick and ASAP has gone from ok to pathetic online order and delivery service. Placed an order at 3:30 pm and by 6Pm order never delivered, checked app and its states order being deliver next day, so I call ASAP help and lady fails to call me back, then I get a message on app the driver on his way, then 20 minutes later message on app the order is returned to store. So I called call center and it's a outsourced centre they inform me driver could not deliver and order returned to store because driver says no one was at home which is a complete fabrication. Also if I cancel my order which was never delivered I must wait up to 10 days for a refund, this is absolutely ridiculous. I then ask for a manager and he says the can't do anything as this is policy with bank. It's not his fault its pick n pay management failure. While I was on call with him my wife gets a call from lady at Musgrave branch and she says driver never even collectdd the order and marked it as undeliverable. Apparently pick n pay outsourced it's delivered to incompetent lazy delivery service who only work when they feel like it. Pick n pay when you penny wise pound foolish outsource your reputation to cheapest unreliable delivery services do not expect customers to support you, honestly I should off just ordered on Checkers 60 60 app, never had such inferior service. You just frustrated me, made me spend valuable time and money calling you, and just spoilt my evening, I had guests coming and I wanted some goodies for children, Fortunately lady at Musgrave branch called back and arranging for some else to deliver. Pick n pay management should take some lessons on reliable customer service from checkers. Next time I order I will have to think twice about using your delivery app. Also I you can't deliver then you need to have an immediate refund system,. Maybe try ordering from Checkers app, they will teach you about great customer service.
669 replies
45 months ago
Vodacom an Incompetent Fibre provider
I applied for Fibre on 19 July 2022, at their Pavillion store, I received confirmation of order via email and confirmation sms and email of installation on 26 July, installers pitch up and they cannot install because someone at vodacom canceled my order, they blame store and I contacted store they says they processed correctly. Now I had to do a complete new telephonic application and now they have still have not confirmed my application or activation its now 28 July, store says someone *****ed up my application and it is in limbo. What a bunch of incompetents. Vodacom has become an organization where left hand has no idea what right hand does and in middle you have staff that will pass the buck and leave customer in limbo.
402 replies
45 months ago
Dog food with holes Rats eating into bags
I purchased dog food and other items, dog food delivered with holes in it taped up, it is holes made by rats eating into bag, This is from the Durban hub, and management content with covering holes with tape when they have a rat infestation which is a life threatening health issue for both humans and animals. Rat fur, saliva and feases pose a danger to all your goods you supply. This is not the first time dog food with multiple s round holes have been delivered.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
37 (100%)