Kic
Unclaimed Business
|1.1|8 Reviews (last 12 months)|This business does not respond to reviews
Kic
Unclaimed Business
|1.1
8 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1.1|8 Reviews
Jul '25 - Jun '26
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNN
Natasha N
1 reviews | Active since Jan 2020
11 May 2026, 11:28
KIC WARRANTY CLAIM DENIED
We purchased a fridge from them (a bottom freezer with a water dispenser), the fridge stopped c9llomg at the top and was only cooling the bottom. We then went back to the retailer to inform them of the issue of which they then sent the form to KIC, 24hrs went without an update so I decided to contact KIC myself and then they came with the story that they did not get the receipts and need them before 5 so it's appointed to a technician, of which I sent through before 5pm and the following day nothing. So I called and send an email so from Tuesday until Friday there was no phone call, I had to escalate and follow up. A technician came on Saturday plugged in the fridge and the capillary tube then broke off. I don't understand why KIC would think we would purposely brake something that costs so much? On top of that they say it's probably due to misuse? How do you misuse a fridge please I need clarity on that. Perhaps I'm the idiot and don't understand English. They want us to pay an extra R1. 4k to have the fridge fixed when this is clearly a factory fault. I've never been so disappointed and upset and will say this to anyone that wants to purchase a KIC item to not even purchase anything from them. They will find every way to blame you even if you show them evidence. They will stay blame you. The after sales service is appalling to say the least. We didn't even ask for a replacement all we want is for this to be fixed.
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Natasha N
1 reviews | Active since Jan 2020
11 May 2026, 11:28
KIC WARRANTY CLAIM DENIED
We purchased a fridge from them (a bottom freezer with a water dispenser), the fridge stopped c9llomg at the top and was only cooling the bottom. We then went back to the retailer to inform them of the issue of which they then sent the form to KIC, 24hrs went without an update so I decided to contact KIC myself and then they came with the story that they did not get the receipts and need them before 5 so it's appointed to a technician, of which I sent through before 5pm and the following day nothing. So I called and send an email so from Tuesday until Friday there was no phone call, I had to escalate and follow up. A technician came on Saturday plugged in the fridge and the capillary tube then broke off. I don't understand why KIC would think we would purposely brake something that costs so much? On top of that they say it's probably due to misuse? How do you misuse a fridge please I need clarity on that. Perhaps I'm the idiot and don't understand English. They want us to pay an extra R1. 4k to have the fridge fixed when this is clearly a factory fault. I've never been so disappointed and upset and will say this to anyone that wants to purchase a KIC item to not even purchase anything from them. They will find every way to blame you even if you show them evidence. They will stay blame you. The after sales service is appalling to say the least. We didn't even ask for a replacement all we want is for this to be fixed.
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Phawulwethu C
1 reviews | Active since Jan 2020
8 Dec 2025, 09:07
Poorest Service Ever
Poorest service ever. I ordered spare parts back in October, and it's been going on two months now. The frustration is that I have to constantly check for feedback. At this point, I want to cancel this whole order.
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Phawulwethu C
1 reviews | Active since Jan 2020
8 Dec 2025, 09:07
Poorest Service Ever
Poorest service ever. I ordered spare parts back in October, and it's been going on two months now. The frustration is that I have to constantly check for feedback. At this point, I want to cancel this whole order.
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Replies (0)MO
NM
Nohana M
1 reviews | Active since Jan 2020
3 Oct 2025, 12:07
Faulty fridge
Kic Fridges are the worst, I bought the fridge two months ago the fridge doesn't work on the it's as hot as the as the sun.the bottom is working properly. I reported it but apparently I'm lying. I am supposed to pay something that is practically useless to food get rooten in literally 3 days. You guys manufacture appliances that are faulty and claim they are working. This is daylight *******. I will not let this go until this issue is resolved as long I am paying for that fridge. Choosing your product was the worst decision I've made in my life and will never advise anyone to purchase any of your products
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Nohana M
1 reviews | Active since Jan 2020
3 Oct 2025, 12:07
Faulty fridge
Kic Fridges are the worst, I bought the fridge two months ago the fridge doesn't work on the it's as hot as the as the sun.the bottom is working properly. I reported it but apparently I'm lying. I am supposed to pay something that is practically useless to food get rooten in literally 3 days. You guys manufacture appliances that are faulty and claim they are working. This is daylight *******. I will not let this go until this issue is resolved as long I am paying for that fridge. Choosing your product was the worst decision I've made in my life and will never advise anyone to purchase any of your products
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Replies (0)JP
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Dudu
1 reviews | Active since Jan 2020
16 Jul 2025, 07:56
Dissapointing response from KIC Complaints
Bought a KIC Fridge when it was delivered it had a shelf missing, when i called them i was told that i was supposed to report it within 48hours. i had to go pick up the Fridge after 48hrs from the Warehouse coz they never keep stock in the shop. When i reported my issue i thought they were going to respond with "its fine go pick up the missing item from the shop" but instead they made a big deal out out it. I was told that i have to purchase the missing item and pay delievery fees.
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Dudu
1 reviews | Active since Jan 2020
16 Jul 2025, 07:56
Dissapointing response from KIC Complaints
Bought a KIC Fridge when it was delivered it had a shelf missing, when i called them i was told that i was supposed to report it within 48hours. i had to go pick up the Fridge after 48hrs from the Warehouse coz they never keep stock in the shop. When i reported my issue i thought they were going to respond with "its fine go pick up the missing item from the shop" but instead they made a big deal out out it. I was told that i have to purchase the missing item and pay delievery fees.
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Replies (0)