1 reviews | Active since Member
laced I sent my galaxy S20 plus in for a screen replacement to Royal Classic Trading, Polokwane in Sept 2021. I was told that the camera shutter was faulty and they quoted me R7400.00. There was nothing wrong with the camera as i take photo`s every day as required by my work. As the phone was with them for a while i paid the amount told them to do the repairs. I received my phone back and after about a month my screen went black. I contacted them and had to sent in phone again. They repaired the phone without any costs. About a month later the same happened and had to sent in phone again. This time they quoted me for a screen replacement and camera lens. The camera lens has a very small, barely noticeable, scratch and it did not effect my camera in any way at all. This time the quote was about R8400.00. I contaacted them and was told that the screen and camera screen had to be replaced. I sent for my phone to be picked up. I then discussed the problem with a cell repair shop in Tzaneen. They agreed to open phone in front ofd me to establish what and why my screen went black. As soon as the owner of the business open my phone he noticed that the cable strip which plugs into printed circuit was damaged. I took some photo`s of the damaged parts. He replaced the circuit board and my quoted me 5,000.00. I agreed as i could not sent my phone to Royal Classic Trading every 2 months. I then contacted n Mr Mohammad at Royal Classic Trading and he he told me that he can do nothing as my phone is already repaired and that he cannot refund me. He then gave me a number to sent the photos via whatsapp but number does not work. I think that the staff Royal Classic Trading, Polokwane is not very helpfull and that their technicians are useless and not very trust worthy. I would never recommend anybody to do any business with then.
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