Worst service ever, disgusting and disrespectful.

The most disgusting service I have ever received in my whole life. I took my washing on Saturday to the Victoria branch to be washed and they told me that I can pick up on Saturday at 6pm. I go to pick up and the place is closed, no one in sight. I try calling to no avail. I eventually think to go to their other branch where I had to drive to with my petrol. Luckily I find someone there who tries to call the manager. Manager says she is in a meeting and will come to open for me. I wait and wait until someone comes to drop my clothes, and they are not in the luggage bag I sent them with. I tell them that I need my bag as I do not live in Pietermaritzburg, I live in Durban and need the bag. He says he can’t help. Today I called the manager and no apologies until I show my frustration. I tell her to deliver my bag at home in PMB as I am in Durban and she blatantly said she cannot do that. I now have to find someone to go pick it up using THEIR petrol. Absolutely disgusting! Do not use this service! And it’s the second time I’ve been disappointed. First time they told me my clothes would be ready at a certain time, and when I got there my clothes weren’t ready and they were at ANOTHER branch. Had to drive to that branch where my clothes were still wet. I told them to pack them wet like that because I had to leave. Worst service ever.